Home Services reviews in Cambridge, Massachusetts

Excellent experience! As a property manager of a rental unit in Cambridge, Leonard turned up and performed a swift but thorough carpet cleaning job. The diligent and professional boss, Theodore, was also impressive. I would certainly engage their carpet cleaning services again and I can't recommend them enough. They are indeed the top-notch carpet cleaning service in town.

The reason for the missing star isn't about the carpet cleaning itself but rather the communication with the company. They did not mention that they partner with Green Cleaning, which was unexpected. The technician who came was not the same person I was informed would arrive, and there was an issue with accepting my credit card, requiring me to pay in cash. The cleaning price I was quoted over the phone didn't match what I ended up paying. I almost decided not to go through with it, but I'm really pleased I did. The carpet cleaning that was performed was fantastic, and the technician was very professional and did an amazing job. I would suggest using this service, but make sure to ask detailed questions to get all the correct information. With so many scams out there, it's important to have reliable information before moving forward. The only detail that was accurate was the time the technician arrived.

Jorge and his assistant Leonard performed an excellent job cleaning all the carpets in my condo and added a botanical-based mold and mildew shield as an extra feature at the end. As someone who suffers from severe allergies, I noticed a significant improvement straight away! The customer service from start to end was top-notch. All the individuals I interacted with, both on the phone and in person, were extremely friendly and helpful. It was easy to arrange an appointment and they arrived exactly when they said they would. Jorge is very pleasant and personable. He even inspected my carpet underlay due to the dust issue we've been experiencing. As I use a wheelchair and can't inspect it myself, this extra service was greatly appreciated, especially since a piece was disconnected. I wholeheartedly endorse Best Cambridge Carpet Cleaning and will surely use their services again. Our carpets and area rugs are in need of a thorough cleaning.

I hired Best Cambridge Carpet Cleaning to clean the carpets in my home before putting it on the market. The kids' rooms had all sorts of stains—paint, nail polish remover, and more—that had been there for years. I thought one bedroom was beyond saving after another well-known company had cleaned it six months earlier with no success. When I had Roger come out to give me a quote, I was skeptical when he said he could remove the stains. I laughed and thought it was impossible, but he assured me to trust him. I also asked him to repair the grouting in my bathrooms, which had cracks and missing grout. Roger and his assistant worked tirelessly for 10 hours, and the results were nothing short of amazing. They not only removed all the stains, but even the spots where the nail polish had been looked and felt like new. The job on the bathrooms was equally impressive—the grouting looked brand new. When he provided the quote, I noticed the hours he had estimated were exceeded, but I felt the results were worth more. I wanted to pay the extra, but he refused to accept it. Roger truly embodies excellent customer service and hard work. He is a genuine professional in his field, and I will definitely continue to use his services, as will my realtors, stagers, and everyone else who witnessed the incredible transformation he accomplished.

I highly endorse this carpet cleaning service! The team, including Ayden and Leonard, who arrived at my residence were incredibly respectful and professional. They worked diligently and the results were astounding! I used to mop my wood grain tile every day and still couldn't get it clean. However, they managed to clean the entire house in less than two hours, leaving the floors spotless! It's now a pleasure to walk barefoot around the house! They patiently took the time to explain every step of the process to me. The office staff was also super friendly and accommodating, even when I changed my request multiple times!! I have nothing but praise for their service. They even took care of the carpet on the stairs. I would suggest opting for the deodorizing service for your carpets too. Plus, their prices were quite reasonable. I would recommend this service to anyone in need of carpet cleaning.

Excellent! A huge bonus was that Roger arrived punctually. He assessed the situation and his quote was closely aligned with the fair estimate I received over the phone from Best Cambridge Carpet Cleaning. His transportation wasn't some worn-out van, instead, it was a pristine, professional vehicle. The gear he used was undoubtedly top-tier commercial-grade. He was incredibly accommodating and considerate with our household pets and worked around our schedule seamlessly. He completed the job within the promised time frame, without trying to sell any additional services. The carpets now look phenomenal, without costing a penny more than the quoted price. Roger was both pleasant and professional. This is as good as carpet cleaning gets!

I highly recommend Best Cambridge Carpet Cleaning! They provide exactly what you want in a carpet cleaning service. They arrived on time, moved the furniture off the area rugs for cleaning, took measurements and pictures to return the rugs to their original spots, discussed the pricing, and took a deposit. They rolled up the rugs and took them away for cleaning. After a couple of weeks, they returned the rugs and placed them back just as they found them! The best part is that they look beautiful again! After 20 years of having pets and trying to clean them myself, I thought it was impossible to get rid of the stains and odors, but they made it happen! I love my carpets once more!

I totally understand why they have 5 stars! Theodore arrived on time and did a fantastic job cleaning our carpet and grout. I had asked for the same service as before, but Theodore mentioned that I didn't need the more intensive cleaning this time, which saved me a lot of money. His honesty was impressive because they could have easily charged me for a more expensive service, and I wouldn't have known I didn't require it. It really helped me save some cash right now, and thanks to the excellent work and Theodore's helpfulness, I will always choose Best Cambridge Carpet Cleaning!

Miguel came to the rescue and did an amazing job! We've been in our dream home for 2 years, and one Monday morning we discovered half of the carpet in a guest bedroom and the closet soaked in water due to a backup in the A/C air handler. We were really worried. After the A/C technician fixed the issue, I looked online and found fantastic reviews about Miguel. Thankfully, his carpet cleaning services exceeded our expectations! He moved the furniture and items from the closet, removed all the water, and set up industrial fans for several days to completely dry out the carpet and pad. He even used an electronic probe to ensure no moisture was left and applied a special chemical to prevent mold and mildew. He arrived quickly in this emergency, was very thorough, communicated well, and all at a reasonable price. We highly recommend Miguel for any carpet cleaning needs!

I contacted Best Cambridge Carpet Cleaning to refresh a sectional and ottoman that had definitely seen better days, with water marks and some marker stains. I spoke with Theodore, who answered all my questions and provided detailed information about the carpet cleaning process, along with a clear price breakdown for each piece and the total cost. On the day of the cleaning, I received a call from Miguel around 7:15, informing me they'd arrive between 8:00 and 9:00. They arrived promptly at 8:15, which I appreciated. Both Miguel and Theodore were very professional and helpful. They explained the cleaning process and set my expectations perfectly. I was already impressed, but they exceeded my hopes by a long shot! The sectional and ottoman now look almost brand new, and I loved how they kept me updated on their work throughout the process. Our friends and family have been amazed at how great the furniture looks. They worked hard on the tough stains and it really paid off. The sofa and loveseat also look incredible. I absolutely recommend Best Cambridge Carpet Cleaning. Their prices are very competitive, and for the outstanding quality of work they provided, I think it’s a great value!

I reached out to Best Cambridge Carpet Cleaning to get our carpets and upholstery cleaned quickly while the kids were out of the house. It was quite a challenge with a large sectional, two chairs, two big area rugs, three bedrooms, and our finished basement. I was pleasantly surprised when Jorge arrived for a walkthrough just an hour after my call! He provided an estimate right away and scheduled the cleaning for the very next morning. He was incredibly friendly and professional, and he did an AMAZING job! My home now smells fresh, and the carpets and upholstery look stunning. Plus, the final cost was even a bit less than the quote. It’s great to support a local small business instead of a big chain. I will definitely reach out to them again. They also offer roof and siding cleaning, as well as Christmas lighting services!

I have been using Best Cambridge Carpet Cleaning for a long time. Recently, they cleaned all the carpets in my home along with a significant portion of our upholstered furniture. The total cost was over $700. Overall, they did a great job, although I noticed a few spots that needed a little extra attention. When I reached out to ask if they could come back, Miguel was very understanding and professional, quickly setting up an appointment for me, even though they were busy. The technician, Theodore, arrived and did an excellent job. He was friendly, professional, informative, and very thorough. He even managed to remove several stains from our couches that had been there for over two years, which other cleaners couldn't tackle! I truly appreciate his hard work, attention to detail, and positive attitude.

Last week, a sewage line backed up into my basement. Roger from Best Cambridge Carpet Cleaning arrived early the next day to check out the problem. In less than an hour, a team was there starting the carpet cleaning and getting everything cleaned up. Fans and dehumidifiers were delivered and set up that same day. The crew worked hard all weekend to help us get things back to normal. The team is knowledgeable, friendly, and really put in the effort. I highly recommend their carpet cleaning service.

We recently purchased a home, and I had my carpets cleaned. Ayden arrived right on time and was very professional, explaining the entire process to me. He also mentioned that the cleaner used is pet safe, which is great since we have a bird. The carpet cleaning process was incredibly easy, and the fresh smell is fantastic! If anyone is considering carpet cleaning or any other floor services, this is definitely the option to choose! My carpets look brand new!

We had Jorge and his team come to clean our carpets, and they did a fantastic job! They were quick, efficient, and showed great respect for our home. They managed to remove several stains, including a coffee stain that faded significantly. Our carpets look amazing and smell wonderful! I truly believe you'll be in excellent hands with a professional carpet cleaning service like this. Their prices are very reasonable, and they are highly professional. It's the perfect time for some spring cleaning, so don't hesitate to reach out!

updating my review to 4 stars since the company took care of my concern and made sure everything was resolved. the team in cambridge really seems to care about their customers and wants to do a good job. i want to be helpful with my feedback. previously, i had a less than perfect experience with another cleaning service, but my past carpet cleaning appointments with this company have always gone well. the owner is making a real effort to handle the challenges of finding good workers, which is something many local businesses are facing these days. i appreciate how hard they are working to keep up good service, especially after everything we've all been through. overall, i recommend them for carpet cleaning if you’re in cambridge.

this was the first time we used a professional carpet cleaning service. booking the appointment was easy and smooth. the technician, leonard, called ahead to let me know he was coming and showed up right on time. our carpets look fantastic now! i have two shih tzus, so keeping carpets fresh can be tough, but leonard got them looking almost brand new. even the area rugs and the stairs look great, and he managed to get rid of some tough stains. leonard was very friendly and worked professionally the whole time. the price was fair, and i even paid less than what i was first told. i’m definitely planning to use this carpet cleaning company again!

I am really pleased with the service and results from Best Cambridge Carpet Cleaning. They were one of the top recommended carpet cleaners in Cambridge. I reached out to several companies, and they offered the best price and were available when I needed them. The technicians came and cleaned the carpets in my 3-bedroom apartment, along with upholstery and area rugs. They were thorough, truly dedicated to doing a great job, and a joy to have in my home. Even my curious terrier was calm with them around! Plus, they use organic cleaners for the carpets and a different cleaner for the furniture. I would definitely choose them again.

This carpet cleaning service is AMAZING! I highly recommend them. I called with an urgent carpet problem in the morning, and they fit me in on the same day! My carpet looks brand new. Instead of sending just anyone, Miguel and Ayden arrived and took care of everything themselves. They were careful, on time, and kept me updated the whole time. I was given a one-hour arrival window, and Miguel called when he was on the way. The prices were clear and up front with no hidden fees. Before starting, they protected all the walls and any area the hoses might touch. They really put in extra effort to do a great job.

ayden came to clean my carpets today, he arrived early, had a friendly attitude, and was ready to get the job done. not only did he know a lot about the cleaning products and how to use them, but he also chatted while working, which made the whole process more pleasant. my carpets look even better now than when i moved in, and i will definitely tell others about best cambridge carpet cleaning if they need carpet or rug cleaning. the quote was $0.35 per square foot for the cleaned area, so it's good to have about $125 ready. i was really happy with the service.

We couldn’t be happier with the professionalism and service provided by Best Cambridge Carpet Cleaning, who cleaned three area rugs and all our carpets. From the detailed quote provided by Theodore to the outstanding cleaning done by Miguel and Leonard, everyone was friendly and explained the whole process before starting. They even went over a couple of stubborn spots again to make sure everything was as spotless as possible after many years without cleaning. The price was very fair, and I was pleasantly surprised to receive hand-written thank you notes both when we booked and after the job was finished. It’s rare to find that kind of thoughtful touch these days. You can trust them to do a great job.