Reviews of local pros in Canton, Massachusetts

Exceptional service. Very solid group of contractors who are efficient. These guys don't drag their feet like some contractors. Also, very easy to communicate with the office to confirm appointments, adjust appointments, etc. All-around a great experience with Patriots Plumbing.

If I could give negative stars I would.

They were hired by a contractor who was hired by our homeowners insurance. They are not allowed back on our property and we seriously considered pressing charges/filing a police report.

The first time they came out was fine.

The second time they came out I got to listen to a poor guy get screamed and sworn at by Mike over the phone for about 15-20 minutes, after he did his best trying to fix a tricky situation that needed a special tool to finish.

The third time I don't know because no one was at the house. They entered our home without approval. They left the outside door ajar and the door to the construction area wide open, so our cat could have gotten out of the house or stuck/hurt in the construction area. No to mention that is breaking and entering, and the fear that someone had been in our home. We only realized it was the plumbers when we saw the issue from the prior visit was fixed.

They had tried to reach me but I couldn't answer as I was in meetings at work, they decided to enter anyway despite being told by the contractor to not enter unless we had given permission.

When confronted Mike said 'well you wanted it done, right?' and was so infuriatingly blasé about it all.

All involved know that we will not allow them to set foot in our home again, and we seriously considered pressing charges for breaking and entering

The plumber that did the work was excellent, worked hard and fast to get the job done. The issue is the billing department which has been my nightmare. Cant get an itemized bill, will not return my calls, I sent a check over 2 months ago just to get rid of them and they continue to bill anyway. Not sure how to resolve a billing issue if they wont return my calls. Never again for this reason

I called Patriot Plumbing because my sump pump stopped working and we had 6 inches of water in the basement. We rented a pump and started draining, Rob arrived an hour after I called. He replaced our pump, putting it in a bucket rather than just letting it sit in the dirt hole, he relit our gas water heater and made sure our dryer was working. We were thrilled everything was back and running and so thankful for his professionalism, we would definitely call Patriot Plumbing again!

We had Anthony, Jamir, Aaron and another guy (sorry I didn't get your name!) work with my apartment complex maintenance team to replace a burst water pipe.

Pros:
- Very professional and quick to respond, considering how big this task was and that my complex is apparently a new area that they're servicing
- Nice and considerate employees. They were respectful of my home space and time.
- THEY CLEANED BEFORE THEY LEFT EVERY DAY. This process took a total of 4 days, but they cleaned up every night when they finished. Literally the first time I've ever seen a maintenance-based team do this and I was SO appreciative.
- They had to do a lot of work on the fly and the new piping that they installed was a masterpiece.
- At the end of each day, someone always gave me a rundown of what they did, what they plan to do the next day, and a contact number in case I needed to get in touch with them. I wish my apartment maintenance staff would take some notes from them because Patriot Plumbing's communication is impeccable.

Cons:
- Unsure if there was miscommunication between the plumbing company and our maintenance staff, but this process took way longer than originally scoped due to getting the wrong parts, etc. I wish I would have asked for updates during the process because it was difficult to work from home that week and the process didn't give me much time to warn our neighbors about the noise.

Overall - I would highly highly recommend this company and their employees. I was very happy with the work they did and grateful for all their help!

Had a wonderful experience working with Patriot Plumbing. After six months of issues in our apartment complex, and two other plumbing companies providing no relief, PP correctly identified the issue and fixed it immediately. The plumber who came by was very attentive and respectful of our space, cleaning up after his work.

Early this morning we had a pipe burst in the wall of our apartment- this was a catastrophic experience, but JJ from Patriot was AMAZING. Truly our hero. Despite multiple set backs, JJ spent hours with us working with Steve from Northeastern Mechanical on figuring out how to resolve the problem. They even worked hard to clean up after themselves. Truly the best guys.

JJ from Patriot plumbing is fantastic, kind, and the best. We had a pipe burst at 3am in our apartment. JJ was the first to arrive and came as quick as possible. He showed up ready to work with no complaints and always was in a good mood. He spent hours working with Steve from Northeastern Mechanical on figuring out how to resolve the problem. They even fully cleaned the space they worked in; vaccumed the floors, sprayed down the countertops, and mopped up all the water and floors to be clean. Truly the best.

We had a great experience with the planning and installation of our Smart Solar heat pump water heater. John Moore and Bruce Dike answered all of our questions. The installation by Bruce and the crew went smoothly. Unlike our 17 year old electric resistance water heater, the new system is providing a consistent flow of hot water. We like the fact that heat is not extracted from our conditioned space, and that no cold air is exhausted into the basement.

I cannot say enough great things about my experience with New England Solar Hot Water. From start to finish, Bruce, the owner, was exceptional. He took the time to clearly explain every aspect of the system, answered all questions thoroughly, and remained consistently responsive to every message I sent throughout the entire process. That level of communication and professionalism is truly rare.

The installation itself was seamless, and the quality of the work speaks for itself. The new hot water system has exceeded expectations, and it has made a noticeable difference in daily comfort. It is clear that Bruce and his team take pride in their work and stand behind what they install.

What stands out the most is Bruce’s dedication and commitment to making sure everything was done right. He went above and beyond to ensure the system was functioning perfectly, and that kind of support builds real trust. I am extremely happy with the system and genuinely enjoy it every day.

Highly recommend without hesitation.

excellent installation and great hot water!

Everyone at New England Solar Hot Water has been fantasic!!! We are very happy we went with them!

Great service and personal.
Especially speed. Installation and price was very reasonable.
Would highly recommend.

This was a great investment. The rebates almost paid for the whole thing. My water is hotter. My bill is lower.

John and Bruce and his team were very easy to work with and very professional. So far the system has been flawless.

Great company with a great product. Quick to respond to any questions and very helpful. This is the second time I've used NESHW. Highly recommend.

The entire process, from initial consultation through installation was efficient and cost-effective. They have also been very responsive to any follow-up questions and calls.

The company service is responsive, and they do good work, but solar hot water didn't save me any money. I track my energy bills, and there was no change at all between what I used before installing solar hot water and after.

We had them install a solar hot water/thermal system in our house in Arlington. The work was done professionally and well. The project had no major surprises and the resulting system has been operating well since installation May 2017. At the time we had the system installed the net cost was only 25% of total cost because the Feds pay about 30% and MA pays 50%. Additionally, if you have a Mass Save energy audit done first, you'll receive paperwork and OK to pay your portion via a no interest multi-year loan.

Excellent hot water heater, no issues with functioning, exceptional service for any questions. Very happy with the switch from a gas heater.

They installed Solar Hot Water for us just over a year ago. Of all the energy efficient installs that we did (heat pump and solar PV), this was by far the best value. They did a great job with the entire process and have always been response (both before and after the install). I would definitely call them again the next time I need a system installed.