Reviews of local pros in Concord, Massachusetts

We started working with this company when we had problems with our AC unit in our new Concord home before moving in. We reached out for help, and Patrick came out to check on our HVAC system. He replaced the whole unit quickly and made the process very easy for us, even though we hadn’t met in person yet. Since then, we’ve continued to use their AC repair services, and now Patrick’s team members are also helping out. Just recently, they installed a dehumidifier in our crawl space to help with moisture issues. They always show up on time, do great work, and are very reliable. We highly recommend them to anyone in Concord looking for honest, caring, and dependable air conditioning repair and service.

i was really impressed with the service from ThermaCare Heating, Air & Electric! they responded fast, gave me a fair price, and were very professional throughout the process. patrick came by to give me an estimate and took the time to answer all my questions about the hvac system. bruce and theodore arrived on time for the installation of my new furnace and water heater. even though the job was expected to take two days, they finished everything in just one! both were super friendly and made sure the work was done right. the quality of their work was excellent, and i’d definitely recommend them to anyone in concord looking for reliable hvac help. they really earned my trust as a customer!

bruce from the hvac team is the best! he is honest, reliable, professional, and really knows his stuff when it comes to heating and cooling systems. when we moved here, he was highly recommended to us, and now we only trust him for our furnace and air conditioning needs. bruce replaced our 5-ton hvac unit right in the middle of summer, and got it done fast—he ordered the unit one day and installed it the very next. we really appreciate how dependable bruce has been whenever we've needed help with our heating or ac, especially since winters in MA can get pretty cold. couldn't ask for better service!

On one of the coldest days in Concord, my heater suddenly stopped working. I reached out to a few local heater repair companies for help. Theodore came out quickly and offered me a higher quality furnace at the same price another company quoted for a basic model. Even better, Theodore handled the emergency installation that very evening without any extra fees. The other company told me I'd have to wait until the next day and would have to pay more. Theodore paid great attention to detail during the installation—he made sure my floors were covered and left everything clean and tidy. I’m really happy with the service and will definitely call them for any future heater repair or furnace needs!

The team was quick to respond and right on time. My old furnace stopped working after many years, and Patrick, the technician, came out to take a look. He explained the furnace problem clearly and gave me some helpful advice. Since it gets pretty cold here in Concord, I decided to go ahead and replace the old furnace. From the first visit to the installation, everything moved fast—they even managed to finish the new furnace installation by early afternoon on a holiday, which really surprised me. Everyone I dealt with was friendly and knew exactly what they were doing. I was impressed by how hard they worked and how much they knew about heating systems. The price was fair, especially given how high things cost these days, and the new furnace is running great. As a bonus, Patrick checked out some loose ductwork for me and fixed it, which really helped since my crawl space is tough to get into. I used to go with another well-known company that charged more and always had trouble fitting me in, but this experience changed my mind. If you want better service and more value, I definitely recommend this team. I’m glad I switched. Since getting the new furnace, I’ve noticed I’m saving a lot on natural gas, and I think the investment will pay off in no time. I’m really happy with how everything turned out.

Leonard and Javier replaced my old furnace with a new system, including a humidifier and air cleaner. The whole installation was finished in just a few hours. When I returned home later, I immediately noticed the air in my house felt much fresher, and I even woke up breathing easier. I’m very happy with how everything turned out. Theodore came by for my fall furnace tune-up, and he took care of everything—cleaning, checking the furnace, changing the filter, and replacing the air purifier light. He also explained what he was doing step by step, which I appreciated. I have continued to use their furnace repair and maintenance services, and every technician, including Theodore and Javier, has been efficient and helpful. They always make sure I understand the work being done. I highly recommend their furnace repair and maintenance services.

i have nothing but great things to say about the service from ThermaCare Heating, Air & Electric. my husband called and the technician, theodore, came out the very next day to look at our heater. instead of pushing us to buy a new unit, he checked first to see if he could repair our old heater. when the repair didn’t hold up—turns out the previous installation had issues that should've been caught during inspection—theodore scheduled us in quickly to get the furnace replaced. bruce and the rest of the crew arrived even though concord had just gotten hit by a big snow and ice storm that knocked out power in a lot of homes. they still managed to install the new heater using their own generator to make sure everything worked right, even while our power was out. we did have a small leak with the humidifier, but that only happened because we lost power again and it tripped the gfci breaker. they came out the very next business day, fixed the issue, and showed me how to handle it if it happened again. such a reliable company with honest workers, and their prices were really fair. i would definitely recommend them for any heater repair or replacement needs in concord!

I had a great experience getting my AC repaired! Scheduling my appointment online was very simple and convenient. Before arriving, the technician, Leonard, called and also sent a text with his photo and some information about him, which made me feel comfortable. Leonard was very knowledgeable and friendly, and he finished the air conditioning repair quickly and efficiently. He also took the time to answer all my questions about keeping my AC running well, especially during the warmer months here in MA. I was so satisfied with the service that I decided to join their maintenance plan, which covers both my AC and heating system. Now, I feel at ease knowing my HVAC system will be regularly checked and I can get discounts on parts if needed. I highly recommend this company for anyone looking for reliable AC repair and excellent customer service!

I’ve been using this company for many years to handle the AC repair and heating needs at my home in Concord. Recently, Leonard and his team replaced both furnaces in our attic, and I was extremely happy with every part of the process. The crew finished the work in just a day and a half, carefully laying down floor coverings and protecting our fragile items to prevent any damage during the installation. They removed our old, 25-year-old units through a tricky attic ladder without any issues and installed two brand new Goodman systems. They also made sure our Nest thermostats worked perfectly with the new equipment. The price I was quoted for the entire job was much lower than other estimates I received, which was a pleasant surprise. Leonard had also installed two new outdoor Goodman compressor units for us in the past, and that job was completed quickly and at a fair price. Every time I've needed HVAC or AC repair work, the service has been excellent and the pricing honest and reasonable. What really stands out is Leonard’s professionalism and integrity. He is always polite, honest, and straightforward. One time, when our old furnace wouldn’t turn on at the start of a cold December, he came out right away, found a loose wire in the attic, fixed it, and got our heat working again. To my surprise, he didn’t charge for the visit and simply wished us well. That level of neighborly service and honesty is hard to find these days. If you need an honest and reliable company for AC repair or any HVAC service in Concord, I highly recommend giving them a call. You won’t be disappointed.

We recently had quick HVAC service completed by Patrick. With many years of experience, Patrick quickly diagnosed and resolved our issues soon after arriving at our Concord home. He immediately noticed the air filter hadn’t been replaced by the previous tenants and explained how important regular filter changes are to keep the system running efficiently. Patrick also shared helpful tips, like how to use the right amount of warm water and white vinegar to clean the exhaust tube every month, which helps keep everything in good shape. During the visit, I saw Patrick refill our system with refrigerant and he explained that needing a recharge can often mean there’s a leak somewhere. He was very clear about what the next steps would be and made sure I understood the process. I feel confident trusting this team to come back and finish up any repairs. I’m happy with the service and plan to continue using them in the future.

Here’s your rewritten review, following all requirements: --- This is an update after my fall furnace service. I’m still extremely satisfied. The technician arrived right on time for my scheduled appointment. I would definitely recommend this company for furnace repair or any heating service. I was really impressed with how everything went from the first call to the finished repair. When I noticed my furnace wasn’t heating properly, I called for help. Patrick came out within about an hour and a half, found a leak, and gave me a clear estimate. My furnace was pretty old, and as a new homeowner, I wasn’t expecting this expense. Patrick discussed options for a new unit with me the very next day, and he gave me a couple of choices that would work best for my home. There was no pressure at all. I also asked about adding a humidifier and an air filter to help with my allergies, and Patrick’s suggestions were perfect. I was given different payment options, including zero-interest financing, which made things much easier for my budget. Applying online was quick and simple, and I got approved right away. My installation was scheduled within a few days. On the day of installation, three service techs arrived right on time and had my new furnace up and running by noon. They were neat, careful with my carpets, and made sure everything outside was left just as they found it. They explained what was installed and how to use it. I also appreciated that all the workers were directly employed by the company, not contractors. I highly recommend this company for any furnace repair or heating service in Massachusetts. While the price may not be the lowest, the quality of work and service is worth it. I received no compensation for this review—I’m just a very happy customer.

Bruce and his team are true professionals. They handled our furnace installation and offered a fair price. Bruce was very responsive, listened to our heating needs, and created a customized plan for our furnace setup that fit our home perfectly. Since then, we've needed furnace repair service a couple of times, and every time Bruce and his crew responded quickly and took care of the repairs efficiently. Every technician I've met from the team has been friendly and knowledgeable. For anyone looking for reliable furnace repair or installation, this company is definitely a top choice.

I contacted ThermaCare Heating, Air & Electric for furnace repair and maintenance in my home. Leonard, the technician, was great to work with—friendly and professional. The team arrived right on time, worked efficiently, and made sure everything was tidy after finishing the job. The whole process was smooth, and I’m very happy with how well my furnace is working now. The cost was reasonable compared to other quotes I received, and I can already notice the difference in how efficiently my heating system runs. I’ve already recommended this company to friends and family.

Nobody looks forward to the day your AC system stops working, but when ours finally gave out after many years, we knew it was time for a replacement. We had kept up with regular maintenance, which really helped extend the life of our old air conditioning unit. When it was finally time to get a new system, Leonard and his team were fantastic to work with from start to finish. Patrick came out to our home to check everything out and provided us with several different AC options, clearly explaining the benefits of each. Even though Patrick did a thorough job, I still had a few more questions, so I called and spoke with Theodore at the office. He was extremely knowledgeable, taking the time to answer all my concerns about comfort, reliability, and ease of use. We ended up choosing a Performance series AC with a 2-stage compressor and added an air purifier, which has made a noticeable difference in our home's air quality. The installation was smooth and efficient—the crew removed our old system and put in the new one all in a single day. They made sure everything was cleaned up and walked me through how to use the new AC system, patiently answering every question I had. I checked prices with other companies, but the value and warranty offered here were outstanding. It’s such a relief not having to worry about constant AC repairs anymore. We are really enjoying the comfort of our new system and appreciate all the attention to detail the team provided. Highly recommend for anyone needing AC repair or installation!

here’s my updated review for the hvac company: this is a quick update on my recent hvac service. leonard came out to take care of both my heating and cooling systems. he did a fantastic job and even reset my thermostat to the factory settings after i couldn’t get it working right. leonard spent over an hour and a half making sure everything was running smoothly and up to standard. i really appreciate the attention to detail. the company called me in the morning to confirm the time for the technician’s visit and told me leonard would be coming. they also sent a link so i could track the service truck on a map, which was helpful. leonard arrived right on time in a clearly marked vehicle. he handled the furnace maintenance professionally and took the time to explain what he was working on. i’m very happy with the service and would definitely recommend them to anyone needing hvac help.

After having my furnace serviced for a tune-up, I noticed that the airflow coming from the vents was a bit weak, especially when it was really warm inside. I called the company to let them know about the issue, and they quickly arranged for a follow-up visit. Leonard, the technician, arrived right on schedule, made the needed adjustments, and took the time to answer all my questions about the furnace. The company provided a detailed receipt explaining the reason for the visit and the actions taken, and there was no extra charge for the follow-up. I really appreciated how they stood behind their work and made sure everything was running smoothly.

our family has trusted ThermaCare Heating, Air & Electric for furnace repair and maintenance for a long time. everyone is always friendly, professional, and quick to respond. we get regular furnace checkups every year at a good price. one winter, our carbon monoxide alarms went off early in the morning. patrick came right away and found that our heat exchanger was cracked. it was a freezing morning and there wasn’t a matching furnace available nearby. he met the nearest supplier halfway to pick up the part and brought extra technicians to help, working on the job himself too. they replaced our old furnace and had the new one working just a few hours later, so we were able to stay warm at home. the price was very fair, and we always tell our friends about the great service. we’ll keep calling them whenever we need help with our furnace!

This fall, Patrick came out to do routine maintenance on our furnace. During the visit, I also asked for an estimate on replacing our old furnace with a more efficient model. He provided a clear estimate and suggested reaching out in early spring if we wanted to move forward, which we did. Scheduling was easy, and Patrick explained the new furnace options and how the installation would go. He honored the original estimate, even though I know some parts may have gone up in price. Communication was excellent—I always knew exactly when to expect the technician and when he’d return. Patrick and his coworker were both professional and always on time. When they installed the new furnace, they even made a few helpful adjustments to our heating system, making it run much more quietly and efficiently. The improvement was immediate. We decided to wait until we used the furnace through the colder months before writing this review, just to be sure. Now, after a full season, we can say our home stayed warm and comfortable, and the system worked perfectly without any issues. We’re very glad we chose ThermaCare Heating, Air & Electric for our furnace repair and installation needs. Highly recommend their team for anyone needing HVAC service—we’ll definitely call again for regular maintenance or repairs.

ThermaCare Heating, Air & Electric was quick to respond right from my first call, and their service kept getting better. Bruce came out one morning to give us an estimate for replacing our heater and central AC system. The estimate came the next day, and just after that, our old hot water tank leaked all over our basement. I called as soon as they opened, and the team adjusted their schedule so we could get service right away. By that afternoon, our heating system was back up and running. We also needed to take down a wall for the new furnace installation, and the crew worked around our schedule to make it happen. Throughout the process, they stayed in touch and delivered exactly what was promised. The installers arrived on time, worked efficiently, and were very polite. I highly recommend their heater repair and installation services in Concord. Their customer service and quality of work are excellent!

I had a great experience with this heater repair company. They responded to my call very quickly and arrived on time to troubleshoot my furnace. The pricing for the service was fair, and they also offer a maintenance plan that includes annual check-ups for heating, cooling, and plumbing systems, which is a nice bonus. Technician Leonard was very knowledgeable and took the time to listen carefully to the issues I was having with my furnace. He explained how the furnace operates, gave helpful tips on how to keep it running smoothly, and even noticed a possible issue with my water heater that could have led to a carbon monoxide leak. Overall, I was very pleased with the professional and thorough service I received for my heater repair.

i recently had a new heater and heat pump system installed at my house. patrick and theodore showed up right on time and really knew what they were doing. i had lots of questions during the process, and they patiently explained everything about the heater and how the new system works. now i feel much more confident about using my heating system and understanding how to take care of it. after putting in the whole new heater setup, they did a great job cleaning up—my place looked just like it did before they started. i would definitely recommend thermaCare Heating, Air & Electric for anyone needing heater repair or installation. honest, friendly, and professional service all around.