HVAC reviews in Fall River, Massachusetts

Steve was the technician that serviced my problem. We had several slow draining sinks. Steve was very polite and corrected the problem, and also offered tips to prevent the problems in the future.

Steve provided exceptional service: clear communication, and meticulous workmanship. Highly recommended for future plumbing needs.

Nick was knowledgeable about the issue. He asked me questions that really narrowed down the solution. Once that was determined, it was a quick fix.

Very pleasant and professional when dealing with the office. All questions were answered for me and issues were resolved.
The guys who installed the tankless water heater were professional. Cleaned up after themselves. Would use this company again.

The plumber that came to my house was Nick. Very nice, told me what had to be done and he got it done in great time. Would definitely recommend. (And ask for Nick)

Nick, diagnosed the issue and root caused to Appliance and not plumbing. However when reporting to home warranty service company, said there’s no issue with plumbing and appliance. This is causing a consternation with home warranty service company. I would have appreciated if it was reported as diagnosed. That’s why giving two stars.

This was the annual inspection of my furnace in preparation for the winter.
Tanya was very courteous and professional. She did a thorough job inspecting my furnace (gas-fired boiler) and hot water heater and making sure that everything was OK. She cleaned the jet / flame tubes of the furnace and vacuumed the surrounding area.

Nobody likes to have to call a plumber, but the service and professionalism I received from Platinum was excellent. I can’t speak highly enough about the team, from the actual service people to the scheduling team, they did their absolute best to ensure the job was completed right an as quickly as possible. Hats off to Platinum Home Services.

Devin K from Platinum Home Services is awesome! He is professional and friendly and knowledgeable. He is great at explaining things. Platinum as a company is geat!

Devin was a pro and provided excellent service for our boiler system. He was also generous with his expertise and taught me a lot about how to properly care for our heating system going forward. It’s an old house/system and I’m from the south and have never bled a radiator in my life before moving up here. I’m thankful for Devin & Platinum Heating for getting our heat going again!

Brendan is an exceptional technician! He explained everything that he did, showed me photos from the interior of the furnace using his scope camera, asked me questions about the functionality of the furnaces, and examined my humidifier. I've been scheduling the furnace maintenance for my two furnaces for at least 10 years now, and have never knew what they did, and what they are concerned about. This was very enlightening and helpful. Thank you Brendan!

Technician Branden(HVAC) was very polite and patient with me asking a few questions. He kept his answers very simple and easy to understand. He was kind enough to answer a plumbing question. He did say if I have any more plumbing questions I can talk to someone in that department. Very honest about not knowing plumbing fully.

We had a tech come look at our mini split and informed us the outside unit circut board was no good, we understood and asked for quote for the repair. When he put together the unit inside he did so with power on and fried the inside circut board. They now tell us we need to replace the entire unti, we asked that they cover the unit inside as his tech made a mistake and the only issue with our unit was the outside. We have the pictures to confirm the before and after he touched it. The owner himself made it clear they won't do anything about this matter as it was not their fault. Now we are stuck taking legal action for this. I am sure they have done well for other people as again we picked them based off reviews....its just awful that they can't admit fault and fix the issue. I was still willing to pay for the part that was no good but how honest is the company if their tech made a mistake and they can't admit it and fix it but want to say we now have to pay $5500 for an entire brand new unit.

Platinum Home Services was terrific! The team in the office and on-site technicians were highly responsive, knowledgeable, and easy to work with. I highly reccomend. Thank you!

Technician was prompt and showed up at the appointed time. He was able to diagnose two problems in my home and fix both in under an hour. Overall, extremely satisfied with today’s services.

Absolutely horrific experience, they came out, said they fixed the heat, broke 4 hours later, then told me that they weren't going to honor their workmanship guarantee because it was just working. Stuck now on a 13 degree day with no heat, and have to pay for another vendor to come look at the problem. The technician seemed high as a kite, couldn't find the property, and expected me to stay on the phone with him while he was still two towns away because he was lost- how about use GPS?

What a great experience! I woke up with no heat and a few hours later the house is warming up nicely. Branden was excellent, and even handled my dogs loving on him with grace. Everyone I interacted with about this service call was kind and professional.

Very professional! Friendly, clean and neat. We would definitely, deal with him again.

The person who came to check our furnace was wonderful! Very knowledgeable and went above and beyond during this visit as we had one issue he fixed for us. I wish I knew his name to let people know just how great he was.

Review for Platinum Home Service – Technician: Branden

On Friday, November 7th, we had the pleasure of meeting Branden from Platinum Home Service for our annual boiler cleaning and maintenance. I feel it’s important for the company to know just how exceptional this employee is.

From the moment he arrived, Branden was professional, courteous, and clearly passionate about his work. What stood out the most was his enthusiasm for educating me about my own boiler. In all my years of dealing with home service companies, no one has ever taken the time—or shown the interest—to explain what they were checking, why it mattered, and how the system works. Branden did all of that and more. His explanations were clear, detailed, and delivered with genuine excitement. It was obvious he is extremely knowledgeable and well-versed in his job.

You can tell he truly cares about the quality of his work and about helping customers understand their systems. This is a rare and invaluable trait. I honestly believe he has the potential to one day be a leader or teacher in this field, training the next generation of maintenance and repair professionals. His passion for both the work and the teaching aspect is unmistakable.

Platinum Home Service is very lucky to have an employee like Branden. He represents the company with excellence, and in my opinion, he deserves to shine—and to be recognized for the outstanding service he provides.

This was, without question, the best service experience I’ve ever had. Branden should be commended for his professionalism, expertise, and exceptional customer care.

Sincerely,

Christina Wojtowicz

I am very pleased with the service I received from Platinum - from great customer service when scheduling an appointment to great technical service in repairing heat problem with my HVAC System. Devin, Service Tech was excellent. He was prompt, friendly and very knowledgeable. He took care of the problem and even replaced my thermostat in no time. I would highly recommend Platinum