Reviews of local pros in Fall River, Massachusetts

Absolutely horrific experience, they came out, said they fixed the heat, broke 4 hours later, then told me that they weren't going to honor their workmanship guarantee because it was just working. Stuck now on a 13 degree day with no heat, and have to pay for another vendor to come look at the problem. The technician seemed high as a kite, couldn't find the property, and expected me to stay on the phone with him while he was still two towns away because he was lost- how about use GPS?

What a great experience! I woke up with no heat and a few hours later the house is warming up nicely. Branden was excellent, and even handled my dogs loving on him with grace. Everyone I interacted with about this service call was kind and professional.

Very professional! Friendly, clean and neat. We would definitely, deal with him again.

The person who came to check our furnace was wonderful! Very knowledgeable and went above and beyond during this visit as we had one issue he fixed for us. I wish I knew his name to let people know just how great he was.

Review for Platinum Home Service – Technician: Branden

On Friday, November 7th, we had the pleasure of meeting Branden from Platinum Home Service for our annual boiler cleaning and maintenance. I feel it’s important for the company to know just how exceptional this employee is.

From the moment he arrived, Branden was professional, courteous, and clearly passionate about his work. What stood out the most was his enthusiasm for educating me about my own boiler. In all my years of dealing with home service companies, no one has ever taken the time—or shown the interest—to explain what they were checking, why it mattered, and how the system works. Branden did all of that and more. His explanations were clear, detailed, and delivered with genuine excitement. It was obvious he is extremely knowledgeable and well-versed in his job.

You can tell he truly cares about the quality of his work and about helping customers understand their systems. This is a rare and invaluable trait. I honestly believe he has the potential to one day be a leader or teacher in this field, training the next generation of maintenance and repair professionals. His passion for both the work and the teaching aspect is unmistakable.

Platinum Home Service is very lucky to have an employee like Branden. He represents the company with excellence, and in my opinion, he deserves to shine—and to be recognized for the outstanding service he provides.

This was, without question, the best service experience I’ve ever had. Branden should be commended for his professionalism, expertise, and exceptional customer care.

Sincerely,

Christina Wojtowicz

I am very pleased with the service I received from Platinum - from great customer service when scheduling an appointment to great technical service in repairing heat problem with my HVAC System. Devin, Service Tech was excellent. He was prompt, friendly and very knowledgeable. He took care of the problem and even replaced my thermostat in no time. I would highly recommend Platinum

Ian & Ponch did a great job replacing both our boiler & water heater. They were very professional and left the work area cleaner than they found it. They even answered my simplistic homeowner questions about the new equipment.

I had nothing but a positive experience with Platinum Home Services. From the first repair technician, Devin to the 2 installers Ian & Ponch who did the entire replacement of my A/C Compressor and Evaporator Coil. They used tarps for the floor and cleaned up very nice. They respected our home like it was there’s.

If I had any issues at all, I would say the time it takes from reporting my repair to actually getting it repaired was approximately 5 weeks. But, I don’t think it was Platinum, we used a home warranty company and I think they were the hold up. Plus, we have the very new Freon technology.

I also have to give a compliment to the 2 ladies in the office, Christine and Tayna. Both were fantastic dealing with them.

Overall, I would recommend Platinum Home Services, as they did a Fantastic job at my home.

Thank you Platinum Home Services.

These folks are consistently skilled, pleasant, prompt and quick to respond. We have a triple decker and they have worked to fix and/or restore three furnaces and three hot water heaters over a number of years. Their field workers know what they are doing, and Christine is a delight to set up and evaluate the job(s). Can't recommend them enough!

Service tech was wonderful. Came in, identified the issue, ordered the part to repair and installed to get our system up and running. Couldn’t have asked for better service.

There were issues with the time we had to wait. The issue was reported at 4am on Sunday 1/25/25 through our home warranty vendor. The first tech visit was scheduled for Thursday 1/29/25. The part was ordered and we were told it would arrive 2/2/25 and a call would be placed to schedule repair. The part did not arrive until 2/3/25 and the tech scheduled to
Come in on 2/4/25 to complete work. This was done as promised. This was accomplished by the tech efficiently.

Customer service staff were also very good to deal with and I know it was a tough couple of weeks with snow and extremely cold temperatures but somehow the company needs to do better. 10 days to evaluate, identify, order and install parts seems excessive in such cold weather.

During this time, we ran space heaters, the fireplace, and turned the oven on with door open. It all helped but there were extremely cold areas in the home.

Back the normal heat. It’s a wonderful thing!! You don’t realize how much you need it until it’s gone.

Platinum reached quickly to schedule an appt even during a long holiday weekend. Devin came by knew exactly what was wrong went over the process in hopes a part can be ordered due to the unit being very old. But he was able to ordered a part right away and install it 3 days later. Heat is up and running. Thank You.

Nick was polite, respectful, and friendly. He is knowledgeable at his job and was willing to show me a few things around the faucet that I don’t know. I would use him again for any Plumbing problem, Nick text my landlady, Beverly to let her know when he would be at my apartment. Beverly forwarded the text to me and Nick was here right when he said he would be.

Less than 10 hours after filing a claim with AHS, Nick showed up and saved our Super Bowl Sunday. Unbelievable service and extremely professional.

As a realtor, I can tell within minutes whether a service company is solid — this one absolutely is. Seeing that this was my only toilet, he assured me it would be handled the same day. He was patient, thorough, double- and triple-checked for leaks, and left the space spotless — like he was never there

These guys were awesome and they gave me the best quote. Mike came and looked at the furnace the day I called him. The next day, his guys were punctual, efficient, and completed the job by lunch!

These folks are super knowledgeable and were able to de-bug my screwed up electrical problem with the condenser on my roof in the baking summer sun. Recharged and balanced my AC system. They got the job done right the first time. Money well spent

Mike responded withing 20 mins and came by my house within the hour. He fixed my a c unit in 20 mins and It was up and running. Was very pleased. Thank you Mike. I will recommend you to my neighbors and friends

Excellent service - installation was professional, polite and informative. Owner kept me informed of the schedules and team was on time and completed the work efficiently. Highly recommend for installation and service support.

This is my go to company for HVAC. Michael is a pleasure to deal with and values every customer. His staff are highly skilled with an unparalleled level of commitment to completing the job in a prompt, professional manner.
If you want a contractor who values your business and respects your property, this is the one to call!

MJ Heating and Cooling were polite, professional, and attentive to our needs and concerns. It was a very hot day and they were still smiling despite the heat.! Their work is very neat. The owner is very responsive and helpful.

Quick response, even while snowboarding in NH! ❄️ Great team. Here in no time, replaced system, fair price. I’m not a first time customer and they are my go-to HVAC resource. Very satisfied, yet again.

Very happy with service. They were prompt, very knowledgeable and a good value. Took the time to answer all my questions and explained the safety issues that can arise which eased my mind. They repaired my old gas furnace which will need replacing soon. I will be using them to do that. I highly recommend them.