Reviews of local pros in Franklin, Massachusetts

BEWARE - If I could give zero stars I would. They installed our system in 2023. First they installed the system in the wrong location and the whole system had to be moved resulting in days of more work, costs, and no water for us. Then over the past 2 years the system has broke, leaked over basement, and more....and every time they come back and quote us hundreds of dollars. The service men come in large trucks and somehow never have the correct part. It is an absolute scam! Please do not give these people your money. I can't imagine what these people do to their elderly clients. Shameful unfair and deceptive business practices.

Pat, Matt and Peter did a great job installing our new HVAC system

Jeremy was extremely responsive to a heating system failure that occurred on a Monday evening. He gathered complete info over the phone, then arrived the next morning with needed parts. He did the repairs, spent an extra hour or so test-cycling the system to ensure it was all okay, and also explained to me all of the steps taken for the repair (there were many, and they involved Burnham tech support for guidance). This was not a small fix or small bill, but I felt good about the responsiveness, expertise, and communication with Jeremy.

Called around 7am and some was at my home in about 90 minutes. I consider that excellent. Justin was great, figured out the problem in minutes. Was a hose that was loose and caused water to drip out. Fixed and all is good. The system was installed in July.

Professional, courteous, prompt, communicative. Could not ask for more. Unsure of price, will get billed

As always - friendly, prompt, curteous and respectful of our home. The service guys arrive as promised. TF offers great customer service after installing a wonderful product. Seems expensive for 20 minutes of work - but then I do not know the going rate for service calls for HVAC maintenance. I strongly recommend this company.

Thank you so much for the quick response, on getting part needed for the furnance. Your company is all about taking care of their clients . TF Complete never lets the Pegoraro's down. From customer service to the techs #1. Thank you

Gary Pegoraro

Had a blower motor go on my air handler. Called to Complete and it was quickly diagnosed and ultimately Jeremy came to repair and was friendly efficient and provided top notch service!!!

We are extremely pleased with Jeremy S. professional work ethic in maintaining our annual A/C. We would also like to thank, Manager Andy and the office staff for their understanding and kindness. We highly recommend Complete Heating & Cooling, Tom Fricker! Thank You! Patti & Gerald

Overall, service was fine. James arrived on time, worked efficiently and neatly. I was horrified by one thing. It seems my old thermostat is not continuously sending a signal to the AC system to not only turn on, but to stay on. James said you could replace the thermostat, at an outrageous price. You are supposedly a full service HVAC company and should be able to do this task at a reasonable cost, competitive with independent electricians. I was most disappointed.

Jeremy was great. He was very friendly and knowledgeable! I’m very happy with my service

I highly endorse Tom Fricker Heating & Cooling for anyone looking for a mini-split system. I recently purchased a starter home that had electric resistance (baseboard) heating from the 1970s. Needless to say, my electric bill was over $400 per month in the winter for a small 700sq ft home. I knew it was time to look into Mini-splits and got nothing but great reviews about Mitsubishi Hyper Heat Systems. I only wanted a Mitsubishi Diamond Installer to do the work because it comes with a great warranty and I know they were trained by Mitsubishi.

I received estimates from four companies. Tom Fricker immediately impressed me by confirming our appointment, arriving on time, and taking the time to learn about my needs, concerns, and what the “perfect scenario” looked like for me.

I can’t say that about the other companies. Two of them marched in here telling me what I wanted and tried to sell me a large system, claiming “If you go smaller you won’t be able to heat the house”. On the other hand, Tom recommended a smaller single head unit for me and was very confident that I would be more than satisfied. He was correct with his assessment as I have been heating my home exclusively with the mini-split. It has been battle-tested in single-digit lows this February without skipping a beat! It also saves me a lot of money per month in energy bills!

Within 2 weeks of the estimate, they were able to install this for me, knowing how urgent I needed it to heat my home. The installation took a half-day and the inside unite looks great! The outside unit was properly installed, and they took great care in not splitting my old cedar shingle siding. The outside looks as inconspicuous as possible and is properly weather-sealed, I am notorious for “double-checking” anyone who does work on my home, and this was the first time I had no concerns or follow-ups.

I am a highly satisfied customer and Tom had an extremely competitive price, did not try to oversell, and personally communicated with me through the process. Plus, their installation team was professional and the office staff friendly, what more could you ask for?

Matt and his team at TF Complete did a thorough and professional job with heating system installation

Just had a GREAT yearly maintenance appointment with Josh. OUTSTANDING service. Josh did a very thorough job and explained everything clearly to me. We spent some time with the various settings for each zone. He also did a fantastic job of cleaning a very dirty condenser. All around we could not be happier with Tom Fricker and Josh is a great guy.

I had an AC condenser unit installed by you a few years back. Your workmanship, transparency, and precision work had me not hesitating at all to give you A call this year when my OTHER Condenser had an issue. James, your technician, was incredibly professional, courteous, knowledgeable, and… Most importantly… Honest. Great work!

Troubles w a whole house humidifier were quickly, effectively, and fairly resolved by Andy and Jeremy. Complete HVAC is a great company, and many of our neighbors use them as well.

Very knowledgeable, good workmanship, great job, keep up the good work, the whole crew from TFComplete are awesome👍👍👍

Trevor was thorough and accommodating. We are still waiting for the estimate from Jeremy about replacing a electric heating register in the basement.

Mat and Peter did a great job they worked well together very efficiently, also Shaun came to fine tune everything great job.

The man who came to fix my heating system was excellent. He was efficient, friendly and left with heat back in the house.

Trevor was prompt, patient and very informative. He answered all my questions clearly and provided important guidance to assist with ongoing maintenance.