Reviews of local pros in Ipswich, Massachusetts

Justin was prompt and efficient. Morris Heating handles our HVAC servicing and they have been great. We get reminders to schedule the services in the spring and fall and texts before their technicians show up, etc. All interactions have been professional and well done. Absolutely recommend them!

I really appreciated Pete’s quick resolution of the water leak from my heating system—thankfully, it turned out to be just a clogged drain line. Pete was extremely knowledgeable, courteous, and thorough, explaining everything he checked in detail. He went above and beyond and truly cares about doing his job well. I feel confident that if I had a more serious issue, he would leave no stone unturned. I’m very grateful for his help and glad I can trust Morris Heating & Air to send dedicated and honest technicians. Thank you!

Morris Plumbing and Heating installed a new gas boiler for me and did an excellent job. Brian, Nate and Dom were professional, efficient, and took time to explain everything to me about the new Weil-McLain boiler. Their price was a few thousand less than their competitors. I would highly recommend them!

I consulted with many of the typical HVAC companies in the area to replace a 25yr old AC unit. Everyone kept telling me what needed to be replaced or how theyd do it, but never said why. Andy at Morris was the most informative and helpful by explaining everything they were doing and why. In addition they provided the best customer service and most competitive pricing. Manny and his staff were fantastic spending 2 full days installing the new unit.

After a mix-up with the front office about being notified of when the service technician would arrive (incorrect email) - the Service Tech, Rossi Buongiorno, was absolutely amazing.

He was very knowledgable about the boiler system, patiently answered my myriad of questions, worked quickly and professionally, and tracked down the email error in the system. This person should be considered for a pay-raise / promotion, he really was an excellent advert for this company.

On the negative side, how the front office treated me when I requested information as to why I wasn't notified of Rossi's arrival was very poor and dismissive. Maybe they should take the same customer service training that Rossi must have taken.

Overall, excellent experience with this company, mostly because of Rossi performance.

UPDATE Feb 2026: Morris is the best. During the blizzard, the office team helped me troubleshoot via phone, photos, and text to get my furnace to fire back up after power loss. After the storm, Pete came out to repair my HVAC unit outside, which (embarrassingly!) was damaged by my puppy who chewed some wires.

Morris came highly recommended by my plumber, and they are the best! I have been a very happy customer for two years running. Pete is prompt, thorough, extremely knowledgeable, and extremely personable. He explains everything in a way I can understand.

Brian and Dom from Morris Plumbing did an amazing job installing a new boiler for us on short notice! They were extremely professional and got us working hot water + heat a day earlier than expected! The job was scheduled for 2 days, but we had heat the first night and they wrapped up on the morning of the 2nd day.

Brian and Dom did a great job, explained everything thoroughly, and cleaned up everything after the job was done. I couldn't recommend Morris enough!

We were having some difficulties with our heating system after our supplier forgot to fill our propane tank. Morris was very helpful and responsive. Pete came out to look at our system and was incredibly knowledgeable and patient with our many questions. I highly recommend this company and will be going to them from now on. Thank you Pete.

I recently had a new AC and furnace installed, and I couldn’t be happier with the experience. From start to finish, the entire process was smooth, professional, and stress-free.

Chris, the representative, was absolutely fantastic. He took the time to explain all my options, answered every question clearly, and never made me feel rushed. His honesty and expertise gave me complete confidence in my decision.

The installation team arrived on time, worked efficiently, and treated my home with respect. The new system is running perfectly

I highly recommend this HVAC company to anyone looking for quality work and exceptional customer service. Thank you to Chris and the whole team for making this such a positive experience!

February 19, 2026

So far, so good with the 3 new heaters in my house from Morris! The heaters were installed about 2 wks ago when it was very cold and windy with feet of snow piled up outside.

Thank you to Andy who came ahead of time. He assessed and organized the job. Andy explained what would happen to have the old heaters replaced and got everything set up with scheduling and cost.

Then Matt, Ramsey and Dan who worked outside for days in freezing cold temps. came at 7am every morning. Always with friendly smiles! They said not to worry about them out in the cold, that it was part of the job and that they are used to it!! I told them to come in and get warmed up, anyway!
They shoveled long pathways through the snow, climbed into crawl spaces under the house and installed a large compressor outside. They also worked inside to remove and then replace and reconnect heaters to the power below in the crawl spaces. The whole time they worked, they were neat, cleaned up everyday and were very professional.

Matt was excellent explaining about everything they needed to do and how to use the heater controls when they were installed. It was quite a job, especially considering the weather.

Mike, the electrician came to check out an electrical issue at the end of the job. It took a while, but he found the problem. He discovered an electrical box in a closet that I had no idea we had in this old house!

All of these young men working for Morris who came for this heater replacement at my house are hard workers, and very nice guys!!

I definitely recommend Morris and their employees!

Thanks very much for all of your effort !!!

So happy with the new heaters that work!!

Lynne
Manchester, Ma.