HVAC reviews in Marlborough, Massachusetts

Skills HVAC did my new home installed Mitsubishi Heatpumps, Panasonic ERV, Dehumidifiers for a 3000 sqft home with R36 insulation. This is all electric home and Skills HVAC referred me to a HERS rater to get Mass Save savings as well. Good experienced staff in latest heat pumps and heat pump technology.

Starting with the very first inquiry, everyone at massHVAc was helpful, knowledgeable, and truly went beyond the call of duty to answer all my questions. I saved a lot with do it yourself, the product is well designed, and with massHVAC customer service you can not go wrong,

Very professional from the office staff to the technicians. I would highly recommend for any HVAC work that needs to be completed.

Frederick and his team did an outstanding job with our HVAC system in Marlborough. They worked quickly and efficiently, showing real expertise in heating and cooling systems while also delivering excellent customer service. I appreciated that they took the time to explain what they were doing and answered all my questions, which helped me feel more confident about maintaining my system as a homeowner. Frederick showed me how to clean out the drain line and shared helpful tips for regular HVAC upkeep. I'm planning to hire them again to install a split unit air conditioner in my garage and to check the ductwork in the house, since one room hasn’t been cooling properly in the summer. Their knowledge about fixing airflow issues and balancing the system made a big difference—now the A/C is working like it should, and every room feels comfortable. I’m very happy with the quality of work and the friendly attitude of the team. If you need any HVAC services or repairs in Marlborough, I highly recommend them.

During the coldest week in Marlborough, my furnace stopped working right. I called late at night, and first thing the next morning, a technician from PureComfort Heating, Air & Electric arrived at my home ready to help. Donovan was very friendly and took the time to explain how my HVAC system operates, answering all my questions patiently. It was clear he was experienced and knew exactly what he was doing, since he found the problem with my heater in just a few minutes. He fixed the issue quickly and also showed me some maintenance tips to help my heating system last longer. Donovan even took pictures of my furnace and water heater to keep in my customer file, so next time he can bring the right parts without needing to come out just to check part numbers. This attention to detail really showed he cares about saving me time and money. I’ll definitely call again for any HVAC work. Highly recommend!

We bought an old building in Marlborough that didn’t have a working furnace. PureComfort Heating, Air & Electric gave us a clear proposal, and in just a few days, our furnace was running and heating the place up nicely. Clinton explained all the costs up front and went over the pros and cons when we talked about different furnace options, like a high-efficiency model versus a standard unit for the bedrooms. He made sure there were no surprise charges and that we understood everything before any work started. It feels great to be warm and comfortable at home, and even better knowing exactly what you’re paying for. This company really cares about its customers and offers excellent old-fashioned service.

My furnace had not been working for quite a while. I tried calling two different technicians before, but neither was able to fix the problem. Then, someone recommended this place to me. I called and they sent someone out the same day to check out the furnace. When Jacob arrived, he quickly found where the issue was. He returned after they got the needed parts and finally got my furnace working again. Jacob was very professional, friendly, and explained everything clearly. I will definitely be a loyal customer from now on and will recommend their furnace repair services to everyone I know. They are the most professional and affordable team I have worked with.

Outstanding products, excellent service, and skilled technicians! I recently had a new heat pump and furnace system installed. Every part of the process was top-notch, from choosing the right models to the installation itself, and especially the clear and thorough explanation of how everything works. Jordan went above and beyond to make sure everything was set up perfectly and helped me take advantage of some great rebate offers. This was truly a fantastic experience—something you don’t often find with other HVAC contractors. The work was flawless from start to finish.

Having a reliable heater is important, especially during the colder months. We’ve trusted PureComfort Heating, Air & Electric for a long time to keep our heating system working well. Recently, Frederick came out to replace our old heater, and we’re really happy with the new unit and the upgraded thermostat. The technician who did the installation, along with the office staff, were all friendly and easy to talk to. We've used this company for our heater repairs and maintenance for years and will keep calling them whenever we need help in the future.

Tristan was fantastic to work with. We had an emergency with our old furnace over the weekend, and PureComfort Heating, Air & Electric responded quickly to check everything out. After inspecting our 20-year-old unit, we got a helpful recommendation for a new furnace and a price quote that matched what we found elsewhere. The team worked around our schedule to set up the replacement, finished the job quickly while we were at work, and then returned to show us how to use our new thermostat. I highly recommend their HVAC services. Tristan was especially knowledgeable, prompt, professional, and friendly—a real pleasure.

I had two new AC units installed when I upgraded my cooling system. Everyone involved did a fantastic job. It started with Frederick visiting my place to check things out—his experience really showed, and I immediately felt confident in his advice and recommendations. Then Donovan and his team handled the installation. They worked efficiently and kept me updated throughout the process. Later, another technician from a different company came by for an unrelated issue and even complimented the quality of the AC installation. I highly recommend this team for any AC repair or installation needs, and I’ll definitely use them again in the future!

We had an urgent issue with our heater in the basement of our new condo here in Marlborough. we called PureComfort Heating, Air & Electric, and jacob showed up just a few hours later. he was friendly, polite, and really knew what he was doing. jacob found the heating problem quickly and fixed it right away. he also took time to look over the whole system, explained a few things we should keep an eye on, and answered all my questions. we were really happy with the service and would definitely recommend them to anyone needing heater repair!

We returned home from vacation in Marlborough and discovered our heater had stopped working while we were away. The first technician we called gave us a quote for the repair and some parts. We decided to get a second opinion and reached out to another company. Frederick was the first to visit and found some additional issues with the heater that weren't mentioned before. He then had Donovan come by for a more detailed inspection, and Donovan showed us pictures of problems like blocked airflow, incorrect installation, poor draining, and some rust we hadn't noticed. Both Frederick and Donovan were very friendly and professional, even making sure our two dogs were comfortable. Frederick arranged for our new heating system to be installed the next day so we wouldn’t have to stay cold. The next day, Tristan and another technician came out and installed a high-efficiency heater and did all the work needed. They explained the new system to us clearly and were kind to our dogs, laughing when our puppy tried to help by carrying tape between them. Frederick checked in a few times during the installation to make sure everything went smoothly and the team had everything they needed. Everyone we dealt with was knowledgeable, professional, and personable throughout the whole experience. Even when we set up the appointment, the customer service was so friendly it put us at ease. We never felt pressured to choose this company, and their great service really helped us feel confident in our decision during a stressful time.

We had a great experience with our AC repair service. Clinton was our technician and he was very knowledgeable and helpful. He took the time to answer all our questions about fixing and upgrading our air conditioning system. We talked through different options, chose a Bosch unit, and got a fair installation date. Donovan and Frederick came out to do the installation and did an excellent job. Communication was clear, the team arrived on time, and they worked quickly and professionally. They were friendly, respectful, and kept everything clean. After finishing, they showed us how to use our new thermostat and made sure we were comfortable, especially after a hot day. We are very happy with the whole experience and highly recommend their AC repair services.

I contacted PureComfort Heating, Air & Electric because my air conditioning system kept turning on and off randomly. Frederick was very friendly and quickly set up a diagnostic appointment for me the following day. Tristan showed up right on time and clearly knew his way around HVAC systems. He quickly found a faulty contactor in my outdoor condenser and replaced it on the spot. I had already heard great things about their honesty and professionalism, and my own experience confirmed it. I decided to enroll in their maintenance plan, and I’m glad I found a trustworthy HVAC team. The customer service was excellent!

short version: great overall hvac service, knowledgeable technicians, honest and upfront, always on time and very friendly. thanks to jacob and clinton for fixing our boiler problem. long version: our boiler stopped working right before a holiday weekend in marlborough, and we felt lucky the hvac team could come out that same day to check it out. after looking over the system, they explained we needed a new boiler valve. since it was a long weekend, they had to order the part, but kept us updated the whole time. as soon as the part arrived, a technician came over and installed it right away. even though there were still issues getting the boiler to start, the technician didn't give up or try to sell us more parts we didn't need. they worked hard, called the boiler manufacturer for advice, and even brought in another technician, frederick, to help out. in the end, they got our heat running again. as new customers, we really appreciated their dedication and would definitely call them again for any hvac needs.

Here’s your revised customer feedback, rewritten according to your requirements: --- We recently had a new walk-in freezer system installed at our business in Marlborough. On installation day, there was an issue with one of the components, and the freezer wasn’t able to reach the target temperature of 0°F—it stayed above 32°F. We called the team right away, and Frederick came out the next day to replace the faulty part. After that, the freezer worked as it should. A couple of months later, we noticed some water dripping from inside the freezer. We reached out again, and they sent someone to fix the issue at no extra cost. We appreciate that the service was prompt and seemed to be covered under warranty. After about three more months, we had another issue with water leaking from a different area in the unit. We texted a photo to the company, and Clinton came to check it out. They discovered another part needed to be replaced. It took some time to get the new part in, but they returned and fixed it. This time, we were charged $551 for labor. We reached out to clarify the charge, since we thought labor would be covered under the one-year warranty, and they said they would review it. Overall, we were grateful for the quick responses and the technicians’ willingness to address problems as they came up. We do hope the new freezer system continues to perform well, and that there won’t be any more issues with parts going forward. The team’s dedication to solving our concerns has been reassuring, and we’re looking forward to smooth operation from here on out.

Here’s your rewritten review following all the requirements: --- I had a great experience with this AC repair company in Marlborough. My AC unit worked well through the summer, but one weekend I suddenly had no heat. I called their office early on a Sunday morning, and Donovan from their team texted me right away. By Monday morning at 9am, Donovan arrived at my house and had the heat working again by 10:30am. Since I was still under my one-year labor warranty, there was no charge for the repair. I’ve had several AC companies look at my system before, but this company really stood out. They were the only ones who actually recommended getting a smaller AC unit after looking at the size of my house, just to help me save money on energy bills. During a really hot week, my old AC struggled to keep up, and another company found a leak that let all the refrigerant escape. The repair estimate from that company was really high, so I called around to a few different places in Marlborough. This company was the most helpful by far. Donovan explained all my options for both quick fixes and long-term solutions, making sure I understood what would save me the most money. He was always available by phone, email, or text to answer my questions. The only minor issue we had was a part that got delayed at a warehouse, but Donovan went above and beyond by arranging for someone to pick it up so I wouldn’t have to wait. The installation team came the next day and put in the new system in about six hours. My new, smaller AC unit has been running smoothly ever since. It cools the house efficiently, is quieter than my old one, and I’ve noticed my energy bills are lower. I highly recommend this AC repair service to anyone in Marlborough looking for honest, knowledgeable, and reliable help with their heating and cooling needs.

PureComfort Heating, Air & Electric came highly recommended when I started having trouble with my old AC unit in Marlborough. Frederick and the team were quick to help diagnose the problem and get my cooling back on track. When the AC finally stopped working, they made sure I got the right replacement for my home, and scheduled the installation right away. The work was done efficiently and only took a few hours. Everyone was professional, friendly, and made the process easy. Their customer service really stands out. I would definitely suggest calling them first for any AC repair or other cooling needs.

Our furnace stopped working properly after another company did a tune-up and tried to pressure us into buying things we didn’t need, including a pricey capacitor and a new CO monitor. They even told us the furnace was unsafe and pushed for a new unit, which left us feeling uneasy. Wanting an honest second opinion, we reached out to PureComfort Heating, Air & Electric. Tristan arrived quickly and got straight to work. He was professional, efficient, and clearly knew his way around HVAC systems. In about 30 minutes, he found and cleaned out a clog, replaced the capacitor at a fair price, checked the CO levels, made sure the furnace was safe, and confirmed our thermostat was working as it should. All this was done for a very reasonable total cost. We really appreciate the honesty and straightforward service, and now our home is warm and comfortable again. Highly recommend for anyone needing trustworthy furnace repairs or HVAC service!

When our heater suddenly stopped working during a really cold week, I called for emergency heater repair. Tristan was really helpful over the phone, giving me advice and tips on what to check, which actually helped me get the heat running again for a bit. He said it was better to wait before coming out, so I wouldn’t get charged if there was nothing to fix right then. When the heater acted up again, someone came out quickly, was very professional, and took the time to answer all my questions about the thermostat, even though it wasn’t part of the main issue. I appreciated their honesty, helpful advice, and fast service.