HVAC reviews in Marlborough, Massachusetts

PureComfort Heating, Air & Electric did a fantastic job repairing our furnace. We reached out to several companies for quotes, and even though their estimate wasn't the cheapest, Tristan’s knowledge and straightforward attitude really stood out. We’re glad we chose them. Tristan helped us figure out the right solution for our home’s heating needs. The technicians arrived on time and worked efficiently. They made sure to keep everything tidy and completed the repair so the furnace would last and look good. Throughout the process, the team was very responsive and answered all our questions clearly. After finishing the repair, they tested the system and explained how to care for our furnace to keep it running smoothly. The furnace has been working perfectly since. We also appreciated the office staff, who were quick to help with all the necessary paperwork for rebates and financing. We are extremely satisfied with our experience and highly recommend their furnace repair services.

The team was extremely helpful when our air conditioning system started having issues. Since it was a particularly warm time, we needed a quick solution for the comfort of everyone at home. Jacob was very knowledgeable about our previous service history and explained clearly why our AC unit had problems before, as well as how they fixed it in a cost-effective way. He made sure to schedule a prompt visit from a technician who arrived prepared with the right HVAC tools and parts for common repairs. Throughout the process, Jacob was professional, friendly, and kept us updated on the progress. Overall, I highly recommend their HVAC services—they made a potentially stressful situation much easier to handle.

I don’t usually write reviews, but I wanted to share my experience because the heater repair service from PureComfort Heating, Air & Electric truly exceeded my expectations. Tristan was the technician who came to help us with several heating system issues in our new home. We had been dealing with a lot of trouble caused by the previous owner’s lack of maintenance—our heater wasn’t working properly, and some of the ducts needed attention. Tristan made multiple visits to our house, handled the installation of a new heating unit, repaired an older system, and gave us helpful advice on improving our heating setup. He is incredibly knowledgeable and honest, always explaining things clearly and making sure we understood what was going on. Unlike some other companies we’ve dealt with, he really cares about his customers and never tries to upsell or take advantage of anyone. We had trouble with our thermostat, and after others couldn’t figure it out, Tristan quickly identified a wiring issue and fixed it right away. He was always professional, punctual, friendly, and focused on solving our problems. I highly recommend this company for anyone needing heater repair or service. The quality of work and dedication to customer satisfaction truly stand out.

We recently switched our home to natural gas, so we had PureComfort Heating, Air & Electric take out our old electric furnace and attic ductwork. They handled everything from running new gas lines for the stove, water heater, and dryer, to installing a new furnace, ductwork, and air conditioning system. the team worked quickly, stayed professional, and were very polite the whole time. they made sure to clean up after themselves before leaving, which we really appreciated. tristan was especially helpful, guiding us through picking the right hvac system for our house and even fixing some vent and drain line problems from when the house was first built. plus, the quote we got was the most affordable compared to the others we received. i highly recommend them for anyone needing hvac work done.

I want to share how impressed I am with the pride and quality of workmanship shown by the service technicians from PureComfort Heating, Air & Electric. Every technician who has worked on our heater has been courteous, respectful, and professional. Thanks to their excellent heater repair services, this is always the first company we call when we have any issues. I’d also like to mention how thoughtful it was when Donovan called to reschedule our heater maintenance appointment ahead of time. We’ve dealt with other companies in Marlborough before, and they didn’t show the same level of courtesy—sometimes they didn’t even show up. It made a big difference to be notified and kept in the loop. We also received a message letting us know that Frederick was on his way, which we really appreciated. Frederick has helped us with several heating service calls, and we trust his advice. Because of that trust, we followed his recommendation to have our ductwork and blower cleaned, and we noticed an immediate improvement in how well our heater worked. This same level of care and professionalism has been true for all the technicians who have visited us over the years.

Extremely professional and trustworthy service! We had a new heater and air conditioning system installed at our house, and the yearly maintenance has kept everything running perfectly, especially during the cold Massachusetts winters. Recently, we thought it was time to replace our wall thermostat. Jacob was nearby and came over to check it out for us. He recommended the right thermostat for our setup and made sure everything was installed correctly. Very happy with Jacob and the whole team—they really know heater repair and maintenance. Highly recommend their services!

After living in my almost 100-year-old home for years, I always had to struggle with putting in and taking out window air conditioning units. It was a real hassle, and I noticed it was starting to damage my windows. Since my house is older, it doesn’t have much extra space or the type of walls that work well with big ductwork needed for traditional central AC. That’s why I finally decided to install a ductless mini split AC system. When I called for help, the whole process was smooth from the start. Jacob got in touch with me quickly and came over to explain all my options in detail. He made sure I understood how mini splits would be a great solution for my home’s unique needs. The installation team was professional, friendly, and finished everything in about five days, just as promised. Even though they put the system in during the colder months, I was able to use the heating part, and it kept my bedroom really comfortable during those chilly nights we get in Massachusetts. I’m excited that I won’t have to deal with heavy window units anymore, and I’m looking forward to using my new AC when it gets hot. They also scheduled a follow-up visit in the spring to make sure everything is running smoothly for cooling. I’m very happy with the service and the new AC system!

Our hvac system stopped working late at night, making our house really warm. purecomfort heating, air & electric was so helpful! they explained over the phone exactly what we should do before a technician got there. not long after we called, we received a text message with an update and a photo of frederick, so we knew who to expect. once he arrived, frederick quickly figured out the problem and had our air conditioning running again in less than half an hour. he even took a few extra minutes to clean out our unit before leaving. overall, our experience was excellent and we’ll definitely use their services in marlborough again. highly recommended for anyone needing hvac help.

Jordan arrived right on schedule and showed a lot of professionalism and expertise when checking our heating system. He patiently answered all my questions and clearly explained the steps he would take during the repair. When he noticed an issue with one of the UV lights in the air handler, he ran several diagnostic tests to figure out the problem and walked me through what was needed to fix it. He took his time to make sure the job was done right and that the heater was working perfectly before leaving. The service I received from PureComfort Heating, Air & Electric was thorough and respectful of my home. I am looking forward to having Jordan handle any future maintenance on my heating system here in Marlborough.

We woke up on Thanksgiving morning to find our furnace had stopped working, just as we were getting ready to have family over. Luckily, Clinton from the furnace repair team came to our rescue right away. He called us back quickly, showed up in under half an hour, and checked every part of our furnace to figure out what was wrong. Clinton also fixed some messy wiring that another technician had left taped up, making sure everything was safe and working right. Thanks to Clinton’s professional work, our home was warm and comfortable for the holiday, and we could enjoy the day with our family. We really appreciate the fast and reliable furnace repair service!

When my furnace stopped working because of a faulty gas valve, the company I was using before couldn’t figure out exactly what was wrong since the problem kept coming and going. Even after trying a few different fixes, the furnace still kept shutting off, which made a few cold nights in my home. I decided to call PureComfort Heating, Air & Electric for help. Clinton arrived early the next morning, took the time to clearly explain the gas valve issue to me, and repaired it that same day. Thanks to this quick and professional furnace repair, I now trust them for all my heating needs.

My heater started having trouble because the coil was leaking. The team responded quickly and checked for a replacement part, but it turns out they don’t make that coil anymore. They explained my options clearly, and I decided to upgrade to a new heater system with a smart thermostat. Jordan, the manager, was really helpful throughout the whole process. Frederick, Tristan, and Jordan came out to handle the installation. They worked hard, carrying all the new and old heater parts up and down from the attic, and made sure everything was cleaned up when they finished. They also kept the doors closed so my cats stayed safe. Since I have a service plan, I got a 5% discount, and there’s a rebate available on the new system. Overall, I’m very happy with the service and my new heater.

We had an excellent experience with PureComfort Heating, Air & Electric when our central AC suddenly stopped working on a Sunday morning. After trying to figure it out ourselves, we reached out and got a call back quickly, with a technician, Jacob, scheduled to come by within just a few hours. The repair was handled efficiently, and Jacob was friendly and patient, answering all our questions as he worked. The pricing was reasonable, and we appreciated that the rates don’t change for weekend service. Jacob also noticed a problem with how our hot water heater vent was installed, which could have become a serious issue, and pointed it out to us. We highly recommend their team for both routine and emergency AC repairs.

I was referred to this company by my parents, who have a lot of experience with home renovations. I’ve had several other heater repair companies come out to my home in Marlborough to check out my older heating system, but every time they tried to clean or fix it, it seemed to get worse. When I finally called this team, they showed up the very next day. Frederick was straightforward and honest with me from the start. He found a leak in my system that other companies had missed. The other repairmen had only added refrigerant and charged me, but Frederick actually took the time to find out where the problem was coming from. He explained that my heater was very old and wanted to see how bad the leak was, so he added some refrigerant to test things. A few days later, I noticed my house wasn’t heating properly and called them back. That’s when I realized it was time to replace the old unit. They were honest about the timeline, letting me know it would take a few days to get the new heater and all the necessary parts. Since I reached out on a Friday, the owner even sent Jacob over to add more refrigerant so I wouldn’t be cold all weekend—at no extra charge. On Monday, they came back and installed the brand new heater. Since then, they’ve followed up to make sure everything is working perfectly. I appreciate how reliable and upfront they are. They really go above and beyond to get the job done right.

I recently had a heater repair service for my home. Jacob came out to do the yearly maintenance on my furnace and found a few issues that needed attention. He carefully explained the repairs needed for my older furnace and also talked me through the costs of getting a new one. Since my furnace was over 20 years old, it made sense to replace it, but Jacob never pressured me and made sure I felt comfortable with my choice. The installation was done quickly and the area was left clean and tidy. Jacob also took care of my AC to help me avoid extra costs. I highly recommend this company for heater repairs—they are honest, professional, and really care about their customers.

we had a team come out and install a new furnace along with central air in our home, which never had central air before. now, the ac system is keeping our house really comfortable, especially during those warm massachusetts summers. the installers handled the job really well, making sure everything with the furnace and ac was set up just right. we've also had them help with some electrical work, like putting in a new circuit breaker box and adding lights, outlets, and fans. jacob was very professional and knew a lot about what needed to be done. we are definitely planning to call them again for any future ac repair or upgrades. overall, they made the whole process easy and stress-free.

jacob from PureComfort Heating, Air & Electric came out to my home in marlborough to do a furnace cleaning. he arrived right on time and was very friendly, professional, and helpful. before the visit, i had already replaced the humidifier filter and added a hose from the humidifier to the drainage pipe. jacob took the time to look over the work i did, gave me some great tips for regular furnace and humidifier care, and made sure everything was set up properly. he cleaned the furnace quickly and checked for any CO2 issues, which thankfully were not found. i was really happy with the service, jacob's advice, and the maintenance plan he suggested. the pricing was reasonable too. i would definitely recommend this company to anyone in need of furnace repair or maintenance.

I can’t say enough good things about the service I received from PureComfort Heating, Air & Electric. When my AC stopped working at my home in Marlborough, most places told me I’d have to wait weeks for the right part. Clinton was able to track down what I needed within a day and got my system up and running again fast. Not only was the customer service top-notch, but he also really knew what he was doing and made sure everything was working perfectly before finishing up. I’ll definitely call them again if I need AC repair and highly recommend!

about three years ago, i had a new furnace and air conditioning system installed by this hvac company in marlborough. today, after coming home from work on a chilly evening, i noticed the furnace wasn’t running and the house had dropped to 61 degrees. even though it was after normal business hours, i called and got a quick response within minutes. frederick was the technician who helped me over the phone. he was very friendly and guided me step-by-step to check and clean a specific part inside the system. with his help, i was able to get the furnace working again right away, which saved me from needing a service visit. frederick was patient and knowledgeable, and the whole experience showed great customer service even after the installation. really happy with how they handled everything.

After reaching out to several HVAC companies to get a quote for replacing my old heating system, I was disappointed by the slow response and delays from most places. Then, I got referred to another HVAC service, and things changed for the better. I called and within half an hour, Frederick came out to my townhouse to take a look at my furnace. A week later, I received a detailed estimate in the mail. After I signed and returned it, they scheduled my furnace installation and had everything set up just a few days later. The team was very courteous and extremely professional throughout the whole process. I highly recommend them to anyone in need of furnace replacement, air conditioning, or ductwork services. They truly made the experience smooth and stress-free, and I really appreciate their hard work and dedication. Great people, excellent HVAC service!

I had a wonderful experience with my furnace repair. I called late in the evening and the dispatch team handled my request with great care and efficiency. Within two hours, Frederick, the technician, arrived at my home in Marlborough. He was not only friendly and professional, but you could also tell he enjoys his work. Frederick quickly diagnosed the issue with my heating system and explained everything clearly. I was so impressed with the service and his knowledge that I decided to sign up for a two-year maintenance program right away. After this experience, I wouldn’t trust anyone else with my furnace needs.