Reviews of local pros in Millbury, Massachusetts

Everything about my experience was fantastic; from the technicians, to the finance team and especially the representatives. Our mini split compressor died in the middle of the coldest streak this winter and they got it fixed within two weeks, which included getting approved for financing the work. Thank you to everyone who helped us at Landry. We appreciate all of you and couldn’t have found a better company to help us in the future.

Professional. Outstanding service. My wife and are were in Florida and we had an issue with a freezing pipe outside the house creating a hockey rink in our driveway. Our kids called us to alert us and Landry came right out. Diagnosed the issue and had it fixed right away. The tech was fast, efficient and professional. Could not be more happy.

We had the Landry Palmer’s out to install an under sink instant hot water dispenser. It was reasonably priced and Mike did a great job, but unfortunately it didn’t work. So the very next day the plumbers were on the case again and after Spending considerable time and effort, it still didn’t work. So we called up the company that we got it from they promptly sent us a new one and Landry came to the rescue again. Thank you for your professional, Respectful and reliable service.

I’ve had an ongoing HVAC service contract with Landry Mechanical for a while now, and the experience has been a bit mixed.

On the positive side, their field technicians are excellent. The crews are clearly very experienced and professional. Most recently, Drew Sanford serviced my HVAC system — he was knowledgeable, thorough, and did a great job. Interactions like that are the reason I’ve stayed with them.

However, their scheduling and appointment system is quite frustrating. Getting an appointment can be difficult, and I’ve had to reschedule multiple times. They often don’t provide a clear ETA, and while they sometimes offer money or credits to reschedule, it still creates a lot of hassle. The back-and-forth calls and uncertainty make the overall experience stressful.

I was actually considering switching providers because of the scheduling issues, but after my recent service with Drew, I decided to stay — mainly because the ground crews are genuinely strong. If Landry Mechanical improves their scheduling and communication, the overall experience would be significantly better.

Matt was very personable and knowledgeable. He discussed the options, set clear expectations, and fixed the problem efficiently.

Service these days—including plumbing—is never “cheap,” but Landry’s is definitely reasonable and easy to work with. I’m a satisfied customer and will gladly use them again.

The technician was professional, arrived on time, and completed the work efficiently. They removed and reset the toilet, replaced the wax ring, bolts, and supply line, and explained the process clearly. The overall service experience was smooth and the technician was courteous. That said, I was surprised by the overall cost. The estimate came out to about $1,558 for removing/resetting the toilet and installing a new plastic flange. Overall, the service quality was good, but the pricing structure was surprisingly high for the work performed. I would recommend getting multiple quotes before proceeding with similar repairs.

I used this plumbing service a couple of days ago. The quality of the work was good, and the technician was efficient. However, the pricing felt quite high for the amount of time spent.

I requested a water valve replacement, which took about 20 minutes and cost $500. They also identified another leaking issue with the sink disposal and replaced it in about half an hour for an additional $1,000.

Overall, the work was done well, but the costs were much higher than expected.

Very happy with the work they have done. It took a couple days longer than what I expected, but at the end, it was done very professional. I’m happy with the technicians that came and did the job and also the supervision of the regional manager I will highly recommend them. All of them deserve five stars, including the follow up and support that they gave me throughout the whole process, thank you very much.

A great first experience with Landry Mechanical! Techs Jorge and Matt were professional, knowledgeable, personable and genuinely did a wonderful replacing my old water heater and all the new parts that came with it to bring it to current code. I am extremely happy with the work they did and I will definitely call them again for any plumbing needs.