Reviews of local pros in Natick, Massachusetts

Chris has now helped me resolve a washer issue, a toilet/plumbing issue and replaced my tub/shower faucets. Chris was a great communicator, arrived when he said he would and resolved my plumbing concerns quickly. I highly recommend Chris!

Chris is great. He's come to my house for a few jobs, and this last one required a 2nd stop back, which happened very quickly and he didn't charge us for the trip back. He's a real pro, but also VERY freindly with excellent customer service. That's not alwasy a given in the trades. I highly recommend him.

Chris is amazing. He did some plumbing work in both my bathrooms and did an excellent job. He was on time, professional and left everything immaculate. He is fair and someone you can trust to do the job right. He is my plumber for any future plumbing needs.

Used their pipe repair service after noticing water stains. The technician traced the source carefully before starting. That attention saved us from unnecessary wall damage.

​We had a plumbing pipe repair in the attic that could have been a disaster if left alone. The plumber found the source of the damp spot on the ceiling and fixed the leaking elbow joint. It was a stressful situation made much easier by their calm professionalism.

​The water heater installation was a very smooth transaction. The quote they gave me over the phone was the same price I paid at the end. It’s hard to find that kind of consistency these days. The new unit is working perfectly and the install looks very clean.

​The pool plumbing repair was handled with a lot of expertise. They managed to fix a suction side leak that two other companies couldn't seem to find. I was very impressed with their persistence and the final results they delivered.

​I had a pool plumbing repair done on the heater bypass valve. The technician was very familiar with the specific brand of equipment I have. He was able to swap the parts quickly and get the heater running again. It was a very smooth experience from the initial call to the final fix.

Terrible

The fact

Phil is the best!!

Best place around!!!

Great service and inventory. Friendly and professional. Walked in cold and they had the replacement hose I needed to fix my kitchen sink.

Prompt and professional work done by a great crew of Blue Bear workers. So happy the old clunky solar tank was removed. Plus updates to my water system pipes, fixtures, and furnace. Highly recommend Blue Bear. Thank you!

I have used Blue Bear on multiple occasions and each time I do I’m reminded of why they are always my first call. Professional, quick, and amazing to work with!

Matt was right on time and he walked me through what he would be doing that day. I asked a few questions and then I left him to it. When finished, he reviewed everything that he did with me and what he had noted about the system. We talked about my next steps could be. It was a very good experience and I will look to Matt and his team first when I need work done.

Klark was amazing! He came in and was able to address all of our issues, talked us through everything and how to maintain the fixes! Our unit has old plumbing much like the rest of Boston and Klark was incredibly knowledgeable and quick. I would recommend Klark to everyone.

Excellent customer service and technician knowledge from the team at Blue Bear! I am extremely grateful with how quickly they were able to visit and fix the issue. They were also super flexible and patient about scheduling! Thank you all!

The Blue Bear Service Techs did a great job of conveying not so good news during the annual maintenance service for the tankless water heater system. They took the time to show images of the areas of concern and confirmed that it was still under warranty per their records but would need to confirm with the main office and manufacturer. It was an end of the day appointment, but the Blue Bear Service Tech assured me they or the office would be in touch the next day. The Service Tech reached out before 10am the next day to confirm that the unit repairs/replacement will be covered by the warranty. The return service visit has been scheduled...more to follow post-service call.

The warranty replacement service was also a 5-star customer experience. The Senior Service Tech completed the module replacement and left the work area neat and clean and took the time to show and explain the module failure. The warranty was upheld by both Blue Bear and the manufacturer without the customer having to get involved. Consumer Advice: Have your mechanical systems (HVAC, water heater, etc.) routinely serviced by authorized professionals to ensure that the mechanical units remain in compliance with any warranty agreements and allow for the early detection of possible equipment failure (don't wait for it to break) by trained service professionals. The annual Blue Bear Care program more than paid for itself with this incident.

Austin was super professional and informative, taking me through everything he was doing and explaining the decisions he was making and my options very clearly.

Very quick turn around, friendly customer service, and upfront pricing have made me a return customer. Additionally, Josh K. the plumber was very personable and transparent with potential fixes and issues he came across during the walk-through.