Reviews of local pros in Natick, Massachusetts

Freddy Rivers from Blue Bear conducted an annual AC tune-up at my house. He was very knowledgeable and thorough in his work. He also explained everything in detail at the end. Great service and would highly recommend!

Mike was straightforward and pleasant and didn't seem as though he were trying to sell me unnecessary equipment. He told me the benefits and drawbacks of different options and installed the new water heater within hours. He also was kind enough to quicily change--without charge--a showerhead that I'd had sitting around for a year. I continue to be impressed and pleased with Blue Bear.

Came same day I called. Our service person (Joel) was very good, quick and explained things very well. He also gave advice to prevent my pipes from getting clogged again. It's hard for me to say if it's a good price since I have limited things to compare with, but the price seemed very fair. If I need additional services I'll likely come back to Blue Bear.

Although we were pushed out from our original scheduled date for maintenance, we appreciate that Blue Bear was prioritizing higher need situations than our routine furnace maintenance. We know if we were in need, we would greatly appreciate being set as a higher priority.

Our tech, Peter Kelly, was incredibly kind and knowledgeable. He was very courteous of our home and provided quick and thorough support with our furnace maintenance. Thanks Peter!

I was very pleased with the work Dan did. He looked at all the plumbing in the house, and pointed out corrosion on the pipes in downstairs bathroom. This was also taken care of, along with a new water heater.

I will definitely be calling again!

I was impressed with the follow up and knowledge that Bill shared with me in regards to my a/c and furnace installation, particularly during this hot weather. All staff involved after 3 visits to get things up and running were professional and timely. Your office staff was also helpful. I will recommend your services to others in my community ( Seasons Condos- Marshfield).

Had my over 30 year old heat pump system updated... Blue Bear was very helpful with explaining the whole process in layman terms... Fantastic communication with the install process, held up on one piece of the equipment but still all completed within a week... Giving an old lady peace of mind, keeping me warm in the winter and cool in the summer... Price was very competitive with the other vendors but they used American Standard, which sold me... Would highly recommend Blue Bear for your heating and cooling needs.

This is a summary of two visits; one earlier in 2024 and a second visit requested for 7/25/24.
Visit 1:Jon came today to check on our a/c system. First thing I noticed was how friendly and professional he was. I showed him where things were and he got to work quickly. He provided and great summary of things that needed attention now, along with solutions. He also provided pictures of some issues that could crop up in the future. The only glitch was a misunderstanding of what was or was not covered by the annual service contract. Jon Clark that for me quickly with a phone call and prompt resolution. While only two visits so far, I’m definitely impressed with the attitude and aptitude shown by Blue Bear - both in person and on the phone. Keep up the good work!
Visit 2: Matt Walsh was our service professional and he was also friendly and fully explained what he was doing after I explained a system failure message that popped up unexpectedly. His recommendation for a cleaning of our condenser was timely, well-received, and executed very well. Matt was a pleasure to work with.

I had a severe water leak under my older mobile home (not the first). I called Blue Bear on a Saturday around 1 pm and had a technician to my home by 3 pm. I received a text 30 minutes before arrival, with the technician's name, photo and brief bio of experience. Jon B. was exceptionally courteous, friendly and professional. He evaluated the situation and even took the time to fully explain and point out what needed to be done before setting up an estimate. He was upbeat and smiling the entire time he was working! Trust me, if you have ever seen or worked under a mobile home, you can appreciate how challenging that could be 😊. When he was finished, Jon B. asked if I had any questions and thanked me for choosing Blue Bear. I was very satisfied with the service provided, which is certified, and will most certainly use Blue Bear again. Thank you Jon B.

Franklin was an intern the last time he was at my house. he and Caleb did awesome work. They were so professional. They found the problem right away and got the pieces to fix it.

Daniel was great! He walked me through the work that needed to be done to fix the issues at hand. The prices were a bit high, but I fully understood them before we moved forward. I did have some options. I used Blue Bear years ago when they started as a small company. They have grown, which is great to see! I see their trucks all over the south shore. They have not lost the personal, excellent "customer service" touch, however! Daniel is the best

I continue to be amazed by the personal service and communication by the blue bear plumbing company. I’ve been a client since 2019 and have always had very professional service. The photos and phone calls are very important to me especially when I’m out of state!! Every single question is answered and explained so this lay person understands completely what is necessary to correct any problem.

Tremendous. Highest professional service level of any HVAC company I have used. Jake M. in particular was knowledgeable, competent, and very responsive to my home’s needs in a very timely fashion. Highly recommend Blue Bear!

Jon B came to our home yesterday regarding a problem we were having with our heat. He also looked at our tankless water heater, which was only four years old and I’m glad he did. He reminded us that it needed to be flushed out every year and when he opened it up there were some problems with the unit. He had great communication skills in explaining the situation to both my husband and me. The unit is still under warranty and he is going to replace it for us. Blessing in disguise that the furnace had turned off, minor problem. Now we realize, to pay attention, and hopefully Jon B will come out to service our equipment every year. Besides that, he is a really nice young man!

We had been looking for a new plumber for a few months after our plumber retired. Had no luck. But I kept hearing about Blue Bear on the SportsHub and thought I would give it a try. I could not be happier. From the minute I spoke to the office to the moment Franklin arrived I was kept informed as to when he would be there. He was well within time and the experience was great. Franklin took the time to explain to me what he had done. Also answered questions I had. Both Franklin and Shawna were very courteous and professional on top of being friendly. Franklin explained the Member program to me and I went for it. I finally found a company with fantastic staff and the price was very reasonable. I would recommend this company to everyone.

Problem with my furnace. The tech came and diagnosed the problem, ordered the parts and fixed my issue. The technician and dispatcher were friendly and very professional in how they handled my situation. Great job! I will use them again!

Dan did a great job! He was very professional and engaging. He listened, answered my questions, and discussed different options.

The 4 star rating is due to their scheduling. I was never called in the morning to tell me whether they would be here in the morning or afternoon. Once I was able to reach someone, I was told they were currently dealing with an emergency, but she would pass the message on to the dispatcher. I had to reach out again to get a sense of time (it was just before 1 at this point) and I was told they were dealing with an emergency and would be there between 2 - 4. At 4:15, I called and was told they needed to reschedule. Maybe they didn't have enough people that day, but I would have hoped they would have contacted me proactively. It was easy to reschedule and they gave me the first time slot. I just wish I hadn't had to of wasted a day waiting.

Update: Matt came back for our maintenance appointment for the heat pumps. Another 5⭐ service!

Matt was professional and courteous. He came to fix a installation job partly failed by Kerivan Lane in Needham and fixed our leaking problem from the mini split condensate pump. Blue Bear has a dispatch fee to come out and check what's wrong with our system, and the option to sign on for service plan and clearly explained to me. Unlike the failed aforementioned company, trying to force me to shell out $800 to subscribe to their service plan before they will come out to fix their own installation problem.
My experience with Blue Bear is that they are honest and know what they are doing. It's hard to find a company to do work which is honest and knowledgeable nowadays! Highly recommend Blue Bear for your HVAC needs!

I was really happy with jayden, however, I did feel like there was a pressure campaign to sign up and get the work, get the job. I wasn’t able to catch my breath and contact the people who installed my heat pump in the first place. Feeling pressure to sign up actually eroded some trust.

Had a terrific experience sending them out to help my grandmother who lives out of state. Issue was resolved very professionally, the people who came to her house were kind, courteous, and thoroughly explained the situation to her -- and the service charge was very low. Will definitely be using them again.

Austin who did our job is amazing. Smart, friendly, and knows his stuff. You won’t find a better plumbing and heating guy around, and a really big asset to his company. He’s the kind of guy that makes you recommend them to your friends. No need to look further just call these guys. Scheduling was easy, job site nice and clean, and everything explained perfectly. Will be a repeat customer.