Reviews of local pros in Natick, Massachusetts

Blue Bear did a great job from start to finish. Jon B. was very professional, courteous and got the job done quickly. Excellent customer service. Highly recommend!

Nothing but positive things to say about Blue Bear! The crew was very nice, on time, efficient, polite, cleaned up every speck, and do great work. We are very happy and will be recommending to all family and friends!

Matt and Jon were very professional and informative.
They were very responsive to my Pluming needs and did the job quickly and efficiently. I am very satisfied with Blue Bear, specifically, with Matt and Jon. Thank you.

Blue Bear has been great to work with for several years now. Our technician today Josh was knowledgeable, prompt, and communicated everything we needed to know and answered questions well.

Joel arrived on time and ,after ringing the bell, stood a respectful distance from the door until I invited him in. Throughout the visit he was, professional, knowledgeable, helpful and friendly. He took care of the situation and answered some unrelated plumbing questions. After this experience I will use BB, and ask for Joel,
for all my plumbing needs and recommend them highly.

Michael, the technician, was the greatest! He was friendly, respectful, knowledgeable and easy to talk with as he explained the things .he had found regarding my AC system. For less than $100 this inspection was a wicked good deal!

I have nothing but good things to say about Klark and Blue Bear.

Klark arrived first thing this morning as I was told he would and immediately got to work. He was courteous and professional, cleaned up his workspace throughout and even assisted me in getting a PM out to the house to quote out a new furnace for me (The PM -- Nick Gordon -- was here in less than an hour and also phenomenal).

After the install, Klark took the time to show me what he did, make sure I knew about important details like the temperature knob, and to confirm job completion.

Right now, Blue Bear is 3 for 3 with me on excellent customer service and workmanship. Highly recommended!

They sent out a very knowledgeable worker. Willing to go above and beyond. They wore shoe covers in the house, to not transfer outside soil. And,he went ahead and changed my filter for me. Gave me a very good recommendation on where to get filters for reasonable price. Finally,provided great knowledge and service overall.

Ben was awesome! He explained everything to me and help me to understand what was happening to my Water Heater in my home...Bluebear have some very nice people working for them...Definitely would recommend!

Good service. Technician Michael was great; very thorough and professional. Jake came out on a frigid Sunday night to help us expedite getting heat back. Good company

The best customer service I’ve ever had with a company. You feel like they know you and they make everything easy- text updates when on their way and the assigned tech with a photo and background and a thorough email on the work done. I can’t say enough about Blue Bear and have recommended it to others !

During the past several years I’ve had several technicians service my boiler but few seem to know very much about it. One, whom I was told was an expert, couldn’t even change the maintenance needed interval. Chris from Blue Bear was experienced and knowledgeable about the unit and offered several service options. He also offered a solution to a condensation freezing problem I’ve experienced in winter. It is likely that I will be signing up for a yearly service plan with Blue Bear.

Have been using Blue Bear since we bought our home. Klark came and serviced my tankless water heater. He was very polite and professional. Job was done promptly and most important cleanly.

Very professional crew. Top notch work. Responsive and on time.

I knew exactly when my service representative would arrive, and he was on time. He was patient, thorough, neat, and polite. He carefully explained the next steps and had me sign off on the work he accomplished during that visit. Every interaction that I've had with the office staff has been excellent.

I needed a plumber asap yesterday and Blue Bear were at my home within a couple of hours. I was very impressed with the attitude of the office staff and the fact that I got sent a photo of the technician before arrival.
I had an elderly couple staying at my home and appreciated the photograph in advance for this reason.
They will be my "go to" plumbers in future. 😊

The pitch was clear and easy, the timeline was short, and the guys doing the installation were super polite and respectful of the house and family. Bill and his crew were great to work with. Great team from start to finish. We have a late 1800's-era home and they transitioned us from radiators to forced hot air and A/C. We love it!

Great service! The technician, Jon Beasley was professional and courteous and he took the time to explain everything. I really appreciated that he didn't push any products on me and showed me 3 different options to best service my heating system.

Jon was the man who came to fix my gas furnace. I immediately noticed how friendly and outgoing Jon was compared to any other person from other companies who has come to my house over the years to fix a problem. Jon made me feel very comfortable and confident that he would fix the problem as well as check to ensure everything was working correctly. My situation is unique and both Jon and the owner were very understanding and really cared about me. I cannot stress enough how wonderful my experience was, and going forward I will only use them when I need help. I would very highly recommend them to anyone looking for help in any the areas they specialize in.
Cheryl Leonard

Josh k was very knowledgeable, quick, and had great customer service. We really appreciate that he took the time to review all our options and explained everything very thoroughly when we need to replace our hot water heater. He was also very patient and flexible with my kids and large dog being home and in a small space. Thank you!

Called in the morning for a slow drain in the shower and kitchen sink, got same day service at a reasonable price. David was our technician and he was friendly, professional and knowledgable. The answering service and the woman who works from Blue Bear that I spoke with on the phone were very friendly also. Would definitely hire them again!