Appliance Repair reviews in North Attleborough, Massachusetts

I waited two weeks to get an appointment. My service window was 8 AM to 5 PM so I had to take the day out of work. They called me at 2 o’clock and told me they could not make it and wanted to reschedule me in another two weeks unprofessional, very poor service. Would not recommend them or use them again.

The technician arrived within the time window and called to give me a more specific time of arrival.
He listened to my assessment of what needed to be fixed and fixed it within 10 minutes. He also explained what I could do next time I have the same problem.
Friendly, informative young man.

They were professional. I used them before and would use again. Was kept up to date on when the service person would arrive. It did get updated a few times but it was still within original timeframe. Quote to fix the machine due to the parts needed was expensive so opted to just buy a new dryer instead of repairing this one.

It’s been over 3 weeks still no refund. Very frustrating to get in touch with a real person. I canceled my appointment and fixed the fridge by myself and still am waiting for my refund.

The technician was excellent and provided good service.

I am very dissatisfied though with Sears protection plan on the whole.

So the technician gets five stars and Sears gets one.

He did a great job. I was a little taken back that he was using my paper towels, ansked me for a bucket and cleaned some parts in our kitchen sink but he was in and out with no problem.

I was very happy with the professionalism and quality of service the technician performed on my equipment. He quickly diagnosed the problem and fixed it perfectly.

Gary was absolutely incredible! Called in advance of showing up and was here when he said he would be. Super knowledgeable and a pleasure to have working on my equipment!

The technician was prompt and professional. He checked the 3 major appliances we have on warrantee and made needed adjustments. He also educated us regarding appliance repair and safety. He advised us of possible leakage of our microwave due to complaints we expressed about the appliance in our home as well as another at we have in another location. We truly appreciate this professional assistance and concern.

The repairman arrived and spent some time looking at the refrigerator and then told me he couldn't fix it. He was at my house for less than 30 minutes. I was exactly the same when he left, less $129. They didn't even offer a coupon on a new appliance. I wish I had simply bought a new appliance and used the money toward the purchase. (The fridge was 15+ years old.)

Erick was great - thorough, professional and personable - and he knows his stuff - thank you!

Paid $400 and the repair did not work. Called to have them come out and re-repair under the 90 day workmanship warranty. Was advised it the earliest they could come out was in 5 days. I told them I couldn't miss another day of work and they basically told me tough (#$&!. Stove is still not fixed.

Erick did a great job. He was pleasent, and president in finding and fixing my washer.Thank you.

Service person arrived on time. Original diagnosis was to replace a board and a sensor to correct my problem with my dishes not drying. I commented that this was quite expensive for a dishwasher that I have not been completely satisfied since day one. My machine is only 2 years old and this is the third or fourth service call. We agreed on just replacing the sensor and so far, so good. Technician was polite and knowledgeable and did not press me into buying the suggested board.

we had service on microwave. excellent. the most complete careful knowledgeable work yet this service man is best I have ever known and we have had sears products and service for over 40 years. I would hire him over any, any from anywhere. he knows what he is doing, sees things ahead of time, and in timely manner fixes, maintains. You have a gem!

Mark was diligent in contacting me before he came despite the wrong information in the service ticket. Gave me an assessment and tried the resolve any issues within my grill. Did tell me to try to by another since this is now 6 years old.

The technician was very knowledgeable and friendly.

Joseph M. was my technician today to repair the water dispenser on my refrigerator. His communication was excellent and he took the time to explain what the issue was. The repair was completed timely and clean.

Raymond was efficient, respectful and communicative. Great job!

The guy who ordered my parts came today to fix my refrigerator with Dave another technician after calling for them several times to put my parts in .I complained about them for not calling me .waited all day .never came never showed up .today I got service finally . technician s were great .but sears a+e need to get it together .there not reliable to count on unless u make complaints.i rate the technician s a five+ for there service s as far as the company. They work for no rating

The Sears Appliance repairman showed up on time and diagnosed the problem with my washer very quickly. After some conversation I felt it was a fix I could handle myself but I will definitely use Sears again in the future when the need arises.