Appliance Repair reviews in North Attleborough, Massachusetts

After a short inspection of our washer machine, it was told that there were no issues. I trust this technician knew his stuff, so I sign the paperwork and they leave. I go to run a load of clothes, and bam my machine is still leaking... Not happy with this service. Update: Called Danny's Appliance and upon 5 mins of inspection, the technician showed me the source of the leak and gave me options to remedy as well as cost of repair. Sears assumes everyone has Facebook to discuss dissatisfied rating. Try picking up or answering your phone! Never again would I use this service - rip off!

After 15 minutes the tech came to the conclusion I needed parts, some not available. But would I be interested in a service plan. I asked why if parts aren't available.He stated they would look harder for parts needed.
I got scammed for $139. Last time

The repair technician was very prompt, friendly, and thoroughly professional. To begin, the service and the tech did an outstanding job of scheduling both of my visits to accommodate my schedule and then keeping me informed (using voice mail and texts) as to when I could expect him and especially on the one occassion when he was unexpectedly delayed at an earlier appointment.

On the initial visit, he listened carefully to me describe the problem with my dishwasher, and then investigated several possible solutions in order to be confident that he had indeed located the defective part (for which a replacement had to ordered). On the second visit, he quickly installed the new part and then took the time to explain the situation and answer all my questions.

I was completely satisfied with this service and would not hesitate to use it again!

Tech was able to tell us the model # and part# we needed. Unfortunately, the parts are not available through Sears anymore. But that was further than we got after hours of scouring the internet trying to find the model# because it had worn off the plate. So we were able to find the part on Amazon.

Very unhappy with A&E service in general. The first tech was not prepared with protection and equipment and didn't fix the problem. Furthermore he didn't put all the parts back. The second tech was perfect. Very courteous and polite and made sure I was happy with the work. He also came in and went right to work. I had to take 2 days off because the time line was a 4 hr window and there was no one I could contact to get a better idea of when the tech would arrive. I would never recommend A&E to anyone and hope to never be involved with them in the future.

Gary went above and beyond to repair our gas grill. He was punctual, informative and extremely knowledgeable and helpful.

Scheduled online. Came on time. fixed my washer. advised me of cost should whole board need to be replaced. Efficient courteous. Def use again!

Great job. He was there twice. The first time he figured out the problem right away and ordered the part. 2nd time was there for 15 minutes and fixed it. Had 3 other guys show up and not fix it.

Customers will be fortunate to have Erick as their repairman. Prompt, courteous, informative, pleasant and left a clean work area when done.

Domingo ,is a very professional and talented technician.He is also a very friendly and courteous.He was very diligent in fixing my washer and answering all questions I had . I would recommend him to everyone. Thank you Domingo for fixing my Maytag!

Technician came on time, quick repair. Great job

READ THIS BEFORE BUYING THEIR WARRANTY. LY 5 STAR REVIEW IS SOLELY FOR THE TECH I HAD COME IN TODAY NOT FOR SEARS OR THIS WARRANTY PLAN. I love the tech that finally came HOWEVER I would NOT recommend anyone purchasing this warranty. I was originally scheduled for Wed. I was waiting outside for the tech. He arrived, pulled up, turned around in my neighbors driveway and drove off all while we were looking right at him. I immediately called his cell and Sent him texts and which he read and ignored. He then reported that he COMPLETED the job. Very unprofessional. He also reported he completed the repair and he never even got out of his truck 🤬Sears rescheduled me for the next day I again waited ALL DAY and no one showed this time The 3rd unpaid day out of work I FINALLY got a competent tech, who had been here for a previous repair, who was professional and very apologetic for the experiences. If I could book direct with this person I would keep the warranty but I cannot so I am cancelling it as it is nothing but a hassle.

Mixed feelings.
The first technician that came out, misdiagnosed the problem with my washer.
I decided not to go ahead with the repair as it would have been $700-800 . On reflection I decided to go ahead as it was still cheaper that buying new. The second technician rediagnosed the problem and this time it was much cheaper.
The final technician installed the new part and I am delighted to say my washer is working fine now.
All in all I am pleased with the outcome.
However , I do find it annoying that you don’t get to speak to a real person when you call. It can be frustrating trying to explain to an automated system certain aspects to your individual problem.

I was charged $210 to tighten a loose wire on my refrigerator! Im glad I didn't choose there option to cover all appliances. Huge ripe off. Was not even here 30 mins working. Would rate 0 but it's not possible. I was told $139 would be charged if I do not go with them to repair. The $139 would go towards it if I do choose you. I did choose you and I was charged that much. At most I should have been charged $139 which still would have been way over priced. I was supposed to be given the problem and the price and decide if i wanted him to fix it or not. I was given neither. I was not able to deny him to fix it. Which means I could have only paid $139 and reconnected the wire myself. Or decide myself to pay $210 for bare minimum.

Domingo did a great job! He knew right away what the problem was with my refrigerator and was very efficient in fixing it. I had a lot of questions for him which he very confidently, with experience, answered. I highly recommend him and think you should award him employee of the month!

Glenn M wasn’t able to repair our issue citing it was not covered under the service contract. He was hoping to have the part in his truck but didn’t. But he very kindly explained the problem, what parts we needed and how it can be repaired.

John is great and very honest and friendly will have him back again if I need a repair

Richard was wonderful! He explained everything in detail, and I had no problem keeping up. He was patient, and I did not feel rushed, or (and this is important) talked down to. Well done indeed!

Technician was friendly and helpful. I did not like the new system Sears uses for appointment scheduling. They require an 8 hour window which is ridiculous. It used to be 4 hours which was much more acceptable. To require someone to sit at home and wait for a service technician is ridiculous, but I was forced to accept it because I had purchased their protection plan. They need to be more respectful of homeowners time and go back to 4 hours or less time block. This has zero reflection on gentleman who came to my house for my refrigerator issue.

Edward and his assistant were professional and friendly, diagnosed the problem quickly, repaired, and were on their way.

Machine is still just spinning when it comes to the rinse cycle it has been stuck on 7 minutes for the last 10 minutes