Reviews of local pros in Reading, Massachusetts

Prompt,
Amazing,
Knowledgeable,
And professional.

Thank you Cooling Unlimited for the fantastic service. Highly recommend!!!

It's been about a year since Cooling Unlimited came out and installed our new HVAC system. The AC and Furnace were original to the build, making both units 25-years old. The AC broke and the furnace was on its way out. We must have had twenty different HVAC and Mechanical companies come out to give estimates. We picked Cooling Unlimited because of the great reviews, and their price was one of the best quoted. They were fast, professional, and did an amazing job. The AC was great during the summer, and the heat was perfect during the winter. I hardly ever write reviews, but they deserve the full 5-stars. I would highly recommend them.

The tech was fine. He spent time trying to diagnose the issue. In the end he told me he could not figure out the problem so therefore he could not fix it and I should call the installer.

We called them in as a second opinion because the first opinion called for about $2000 of fixes. Their diagnosis fee was $10 more, but he identified just one problem rather than 3, and got the system running for just a few hundred. A couple weeks later the system stopped working again, and we called Cooling Unlimited back. Figuring their original diagnosis had missed the mark, they sent the technician back without a diagnosis fee and it turned out it was a simple unrelated problem where something had clogged, and he unclogged it and didn't charge us at all for the visit or fix. We even clandestinely asked about one of the things that the other people had said was problematic and this guy said he had checked it and it seemed fine. In short, based on my experience with them, I trust them to be honest, competent, and if anything under charge us. We will be sticking with them in future!

Had some regular A/C maintenance done, and David did a great job. He answered all my questions, which was great, and even spotted a water heater leak. He saved me from a flooded basement, so thanks for that!

Cooling Unlimited came out to assist with a faulty sensor in my compressor. Everything was taken care of quickly, professionally & the representative did a very thorough job checking all aspects of the unit to ensure the issue was resolved completely.

I’ve been a long-time customer of Cooling Unlimited, having purchased both a central air system and an upgraded heating system from them. In the past, their service was excellent, but unfortunately, the quality has declined in recent years.

Lately, when I submit service requests through their online system, I rarely receive a timely response, if any. Most recently, I submitted a request for annual maintenance on May 9th and didn’t hear back at all—until I finally called to follow up myself. When I spoke with the service team, I was told they “were busy,” which was the reason for the delay. They were also going to charge me a high fee for a service call when I explained the issue (clogged condensation line) and they seemed to be reading off a script vs. having an actual discussion.

I’ve made an effort to continue supporting them as my local HVAC company, but this ongoing lack of responsiveness has led me to take my system maintenance and service needs to another provider in the area. It’s disappointing to see this level of service from a company I once trusted and relied on.

Four stars are for the work done in a professional manner. 2 stars for the long wait for the service. I signed up as a “priority account” but still had to wait 6 DAYS for a tech to come. I understand the crush of business when the temps are so hot but some consideration should be given to priority customers. Otherwise why bother. Let’s hope for mild temps!!!

Felix and team installed a new furnace. They were professional, courteous, and efficient! Would recommend them to family and friends.

In the midst of this heat wave. This company came out and service our air condition they scheduled at the next day and they showed up and he was so professional I highly recommend them and I am now going to sign a service contract with them. I don’t believe in Service contracts, but I trust my business with these people they Our trustworthy and have an ethical business with the most amazing people. Highly recommend

Needed to replace a 19 yr old Carrier unit. Cooling Unlimited sent out a helpful Salesperson, got a very reasonable quote same day and scheduled the installation. The installers did a masterful job and cleaned up when they were done. The only sign they had been here was the welcome return of a cool air supply to our home. We’re sold. For our cooling and heating needs/maintenance, Cooling Unlimited will be our first call.

Excellent experience. In the midst of a heat wave, I had a problem with my mini-split. They were able to get a technician out the next day. The technician was polite, competent and efficient. I’ll call them again when I add another mini-split or I need another repair.

Overall, a great experience - I highly recommend them. I got several quotes and this was not the cheapest one, but I decided to go with them because A. they were most responsive (email, text or phone call, they respond to all), B. they were flexible and agreed to sub-contract my preferred carpenter for the construction pieces, C. the equipment they offered me was better (more efficient) than the competitor, D. they offered information and help with MassSave high-efficiency 0% heat loan and related MassSave rebates.

The job was replacing my broken heat system, including backup heat / air handler (inconveniently in my bathroom ceiling) and heat pump / condenser (inconveniently on the roof of my condo complex). The machine is a Bryant Evolution® Variable-Speed Heat Pump
Model 288BNV (which is 18 SEER/12.5 EER cooling efficiency and 11 HSPF) and the air handler is 5-speed variable. The new thermostat is the companion Evolution® Connex™ Control.

It took a few weeks to get contracts (including sub-contract), MassSave heat loan sorted and schedule the job, but once is started, the heat replacement itself took only 2 full days, including removal of old equipment, crane to reach the roof and electrical. The heat removal / replacement was exactly per the provided schedule. I think there were at least 6 guys working on the heat equipment at various times. The ceiling construction (4 other guys at various times) took a bit longer than I initially expected (1 day demolition of bathroom, as expected, but 3+ days of ceiling reconstruction, which included metal frame, drywall, plaster, paint and 2 installed metal hatches), but that was my preferred subcontractor and he did a fantastic job.

All the people who came to my house were professional and knowledgeable. The preparation and cleanup was a little inconsistent depending on which guy was there; sometimes it was 30 minutes of prep with paper / plastic on all floor (including through the doorway) and cleaning so thorough that it was cleaner than I usually keep it; other times it was a cloth tarp quickly set down with a quick wipedown and sweep at the end (not as clean as I usually keep it), but I appreciate that everyone made an effort to clean the job site at the end of each day.

I haven't had the new, efficient system long enough to see an appreciable change in my energy bills (this April was slightly less expensive than 2018 April bill, but hard to say if that's just inconsistent weather or the new system), but I can definitely FEEL the difference. I LOVE the new 5-speed fan system, which goes soft if just maintaining a temperature or harder if needing to change multiple degrees (which it can do much quicker than my old system). Also, it's "smart" enough not to put the fan full blast while there's still cold air in the ducts (my old system used to blow cold air when it first turned on and had only one speed).

During the project, they swiftly handled their part of the MassSave heat loan application, responded quickly to questions, and were able to deal with challenges (like the narrow height of my bathroom ceiling) and changes (e.g., an unrelated plumbing project in the building which had impact on my condensate drainage pipe). They also submitted both MassSave rebates on my behalf.

Although I generally like to support smaller businesses, having a larger business for this project, with a dedicated sales person / project manager (Jason Shea) made this project a lot easier for me. Sometimes you get what you pay for, and I think in this case, choosing a more expensive service gave me a much better experience. Also, on a side note, this project involved people of various skin tones and accents; white guys, Brazilian immigrants, they all did a great job - that's what makes America great, a mix of talented, hard-working and diverse people.

I would definitely use Cooling Unlimited again and would recommend to anyone in the area who needs heat replacement.

I had a maintenance check today and the technician was very good. He suggested that I might need a new heat pump soon.

Be Careful with this company. I was fooled into thinking they knew what they were doing.

The good: Very professional and polite employees. I has a good quoting experience and all employees on site were friendly and professional.

The Bad: After the job was done there were building materials left in my back yard, tools left behind in my house, and razor blades left all over my basement floor. After the job was complete the heat did not work. Then the cooling did not work. Over the last 6 weeks there have been 5+ differents visits to correct the problems, but the system still does not work. I've spend additional money to fix the problems, but no progress. We're mid way through summer now and I have idea if this will be resolved ...

Brad was timely and friendly, did a great job to understand and fix our AC unit. Great service. Having an AC die in a heat wave is very challenging and Cooling Unlimited provided quick appt and great customer service. Would highly recommend.

Excellent service call today. Technician Dave was friendly, informative, and efficient. Office staff great with the scheduling.

Having recently had my long-standing A/C service person go missing in action, I did research on Angi and found Cooling Unlimited. They were the first to offer a scheduled appointment within just a few days. The service person was very affable, professional, and clearly managed expectations throughout his visit. He also provided me with a lot of information (including Cooling Unlimited's service plan details) when prompted. So far things look like they're working properly although the true test will come when we have our next 90ºF+ heat with humidity.

My only issue had to do with having an 11:00AM-4:00PM window which meant staying home virtually all day. When I hadn't heard anything by 2:15PM I phoned and received a call back telling me my service person was finishing up and I would be the next call. Well, he arrived just after 4:00PM. I understand scheduling is very difficult to accomplish but having some idea as to where my appointment falls would be helpful. For example, if I'd known I was the last scheduled appointment of the day, I might have done things differently. Not a deal breaker going forward as I am still thrilled to have been able to get someone out in a matter of days but food for thought.

Made an appointment months ago, have had them cancel my appointment twice now, and still no service. No way to do business if you ask me

Thank you technician Dave for the awesome job you did with our annual AC & whole house humidifier maintenance & AC repair.
Dave made sure we understood care the units and issue encountered with AC. Thoughtful explanation, terrific personality- wish everyone was like Dave. No improvement needed.

Great service! David has came out to my house twice now. He has provided great service. He's polite and easy to communicate with. Thank you for the great service, David!