HVAC reviews in Springfield, Massachusetts

I bought the yearly subscription to have a VIP line/service so anytime i needed a service, I will be prioritized. That was the promise.I called for a schedule to fix my radiator.Dispatcher gave me 4 hr window, but no show. My radiator is leaking and needed to turn off the heat.Now no heat overnight and its too cold. They gave me another schedule tomorrow. Remains to be seen.Manager never called.
Dont buy their subscription. Its not true. I believe I am entitled to refund this subscrition .

They came the next day. Just did assessment, and charged $89. Problem not solved .
I am a very unhappy customer. Their advertisement of 24/7 emergency is not real . They just want your money.

Their quote for my 3000sf home for HVAC started at 24k. I asked how much if I wrote them a check and was told 19k. I then asked the nice salesman to ask his boss if he'd take 17k. They settled at 17.8k. Berkshire Heating & Cooling is doing it for 15.7k and giving me 5 years of service and upkeep included.

Luis was very professional yet down to earth. He explained everything in detail and made sure I understood what was needed for the repairs on my boiler. He restored heat to my home and made sure that I was satisfied with the work he did. I highly recommended HD Air and will be using them for all my HVAC needs!

Exceeded my expectations ! Technician Dennis was wonderful. He worked with us for the very best ways to meet our budget. I was expecting only a quote at my HD Air appt and had 2 new toilets installed just a few hours later. Great experience !

I bought a home in 2024 from a realtor remodeler with a disclosure that the furnace is new the HVAC is new. Inspection caught the electrical panel being bad that was replaced.
Well something happened and it brought a very big red flag and I called Hurley and David and they came in.
What they found is that my home is on a code this realtor remodeler is in a lot of problem I'm in a lot of problems. But without their expertise and their knowledge to come in and diagnose and inspect I would never have known what happened.
I have a legal battle ahead of me but when I'm done Hurley and David without a doubt will be the ones to do all of the professional license professional work.

My thanks go out to them and I can't say enough for the friendliness the empathy and again the professional aspect they know what they're doing

My technician Gabriel Lopez met or exceeded my expectations. He asked appropriate questions when he didn't quite understand the set up.
After giving me information about the repair needed to fix my furnace he actually came back to let me know that the manufacturer was no longer doing business in this country and he would try to find the part needed I appreciated this effort and I await further info.
Very happy with H&D so far

Adam was extremely thorough and professional. He was knowledgeable and offered options for managing a leak problem with the furnace. He was patient, kind, and took pride I providing the best experience possible for us! Thank you.

Been using them for yearly upkeep on my boiler. Tech forgot to tighten my oil filter canister. I had to pay $89 to have them back to fix it. To correct their mistake still charged. Then an estimate for about $800 to change a $40 oil canister. Give you business to any other company. These guys are price gougers and don’t stand by their work.

I was very happy with the personnel that arrived to do the job. They were kind and courteous along with being professional. Pricing was definitely not what I had expected but they worked with me to get me to a comfort zone. The end result was more than I had expected in a good way. I've had Hurley and David to my house before and they've always been professional.

Hurley & David provided excellent service which they scheduled in a timely manner. I was particularly impressed with their communication, which kept me completely updated on my scheduled appointment, gave me the name and picture of my technician, and pinpointed the time of my technician’s arrival. My technicians were prompt and courteous, and I was confident that they understood my situation and could provide solutions to my issue. Furthermore, the office followed up before the end of the day to make sure that I understood the game plan going forward and was completely satisfied. Not a hiccup in the entire process. My hat is off to the whole H&D team !

Ramone gave us exceptional service. Our boiler went out the day of a major snow-storm, and he literally saved the day for my family. He was efficient, kind, and incredibly knowledgeable. I could tell that he has a real passion for his work and he was so generous in how he took time in answering all of my questions. If I could give 10 stars, I would. He seriously saved us.

It was the day before Christmas and I called at 7 am as my gas boiler furnace was not working. I was greeted on the phone by a kind and understanding woman and was assured someone would come out that same day. A few hours later I was sent a text and a picture of the repairman who was on his way. Nathan, the repairman, came in the house and put a cloth covering over his shoes before even entering. He explained everything, repaired the boiler and was professional and knowledgeable answering all my questions. I was so happy to have heat! I highly recommend Hurley snd David for all your repair needs. Five plus stars!!!

The technician was knowledgeable, friendly, professional and he knew his craft. He gave me options to which would be helpful in making my decision. He listened to my needs and his main focus was to fix the problem as quickly as he could.
He was punctual and he kept me up to date as he proceeded with the repair. I would definitely hire him again and I would highly recommend this company.

Mark was prompt informative and friendly. He wasted no time in getting the work required accessed. We were very happy with our first experience with Hurley & David. Let's see how we feel about quoting us on a new furnace.

We used them to replace our homes heating and cooling systems. Furnace, A/C with heat pump, and use them for the annual maintenance as well. This is to honor our 10 year warranty for the system.
Figured I’d call them to help me with a small plumbing project as well, just to be loyal since they weren’t the worst in the past. Had quite a few discrepancies while working with them, but there isn’t much to choose from around Springfield.
Told the guy on the phone, we had no water due to the hot water line shut off under my sink was badly leaking. So, we ultimately had to shut off the water main to the entire house to stop the leak. He said Tuesday (we are on a Sunday) they could come out. I mentioned that we needed immediate service (no water to shower, can’t use our toilets, wash our hands, etc) due to it being unlivable. He said ok, I’ll see if we can get someone out there. So they sent someone and would charge $89 just for an inspection. Guy came out, said he doesn’t have the tools to fix it and would have to return tomorrow morning. I let him know that everyone in the home has had to go without showering for 48 hours, can’t use our bathrooms, and basically can’t live inside the home. Technician said it’ll be $680 to fix it the next day. I let him know that I should have to pay anything if you couldn’t even accommodate what we needed in the first place, running water to be able to live inside the house. Otherwise, why would HD air even send him out today.
If your company isn’t equipped to do the job on the spot, don’t sent him out at all if you can’t accommodate. It’s only right not to pay anything at all (even though I did pay the $89) if your company can’t accommodate a very simple repair of a simple water line shut off. The materials and tools to complete it on the spot only cost $73 at the hardware store and water running beautifully again. We even offered to buy all the tools and materials to complete the job, and they still couldn’t accommodate.

Other than having to use them for the annual maintenance of the systems to keep the 10 year warranty. I’ll never use them again and hope others be hesitant as well. After they installed my systems, I ended up using another company to put in my tankless water heater instead because they didn’t seem competent enough.

Our technician Justin was just incredible. Professional, friendly, and knowledgeable. He got our pipe leak identified, fixed, and even cleaned up after himself, all in 2.5 hrs. He made best friends with my dog, and was so kind. I would give 10 stars. And the work is guaranteed for 6 months, so peace of mind ✅

Gabriel was great. Arrived before my appointment time, which was appreciated. Honest and kind. Even though the problem couldn't be fixed immediately he made sure me and my family were helped as soon as possible with our needed system replacement.

I had an issue with my boiler not turning on. So my sister told me about Hurley and Dave and how they did a fantastic job with installing a new furnace. I gave Hurley and Dave a call, the office booked me an appointment same day and called me for updates when Zack was doing a job at another home. I appreciates the updates and when Zack came, he gave us a breakdown on what he was doing and found the issue quickly. Zack was great with communication, showed us pictures of before and after of our boiler. Zack is the best tech! Thank you Zack for fixing my boiler and having it running again. Thank you to the Hurley and Dave Team! I highly recommend and great pricing.

I needed to have my toilet reset. It was absolutely perfect, except that I had to wait for an appointment. Alexander and Mike both get 5 stars. What a professional team. Extremely knowledgeable, knew just what to do and explained it all to me, and everything was spotless when they left. I plan to do business to install AC splits with them in the near future due to this experience.

Great Company to deal with! Right from the initial contact with them to the fixing of my heating system. Macauley K. the HVAC Service Technician was professional, pleasant, and explained everything to me clearly. Quick response to an emergency situation in freezing weather and managed to get a part during a major snowstorm and got my system up and running. Also, this Company has great customer service and communication from their Office to the Technician-also, a thank you to Aaron too-to let you know what to expect and when. Thank you, Hurley and David.

I recently moved and within a week of living in my home, I received a high bill from my electric company that shocked me. Hurley & David was recommended to me to check the H-VAC system. The tech that came out was Nathaniel, he was VERY professional and knowledgeable about his job. He showed me what the culprit was and took time to explain and answer all my questions. I like that he checked first what was going on, then explained what needs to be done with different package options. That way, you know what you'll be paying before they start working. Also if you choose a package and something on it doesn't need to be done, I like the transparency and honesty of removing it and letting you know.
Nathaniel changed the system that was unfortunately set up to run 24 hours, washed the filters and showed me how to change one of the filters that saved me some money. I liked that he wore a shoe covering when entering my home. That's a plus especially if you have little ones and carpeted floors. Kudos to HD for enforcing that, that shows respect to someone's home.
I also like that HD cares about our military and their families who sacrifice so much and they offer an additional percentage discount on top of the discount that they give. I would recommend HD 100%. It's also good to have a professional, knowledgeable company service your home, hence the reason I signed up for one of their packages for a reasonable amount that they charge annually. Thank you Nathaniel and HD for a great experience!