HVAC reviews in Springfield, Massachusetts

So, For the last 13 years the pricing for home heating oil has been as low or equal to all other venders except Pay Less For Oil. I'm pleased to call Springers for 150 gallon deliveries 4 times or so each season. I use about 800 gal. every year since then.

Tried placing order with this company for oil twice in the last few months. I was told that they could not deliver the oil due to faulty whistle. I spoke with springers supervisor and addressed the issue. A licensed and fully insured technician came out and fixed the problem. My oil tanks, furnace and oil pipes have been inspected recently in December to ensure I could get another oil delivery. I provided this company with the invoice to which they rejected and placed my address on DO NOT DELIVER list. My previous purchases were paid in advance with credit card. Is Springers oil in the business of selling heating oil or picking and discriminating on their loyal customers?

To respond to your comment…
I am not asking for something for free, just some understanding. I was shocked that I would be charged a delivery fee going forward when I was a customer of yours for 10 years. I would understand a one time fee for missing it that time, but not going forward. Plus accusing me of refusing to answer the door, when it was my dog. But More frustrating was the lack of listening/understanding from the manager. I always pay by check I was told it had to be paid in cash. The complaint was 3 weeks later, because that’s when I called to have it redelivered and given the information that warranted a complaint. You lost a costumer over it. But as your manager said….”perfect!” Maybe some customer service training would be beneficial for her, How to listen, not talk over people, show some shred of kindness, To not insist something happened then tell me she has no idea because she wasn’t there, and Then when I asked to speak to you to explain the situation, snapped that you would say the same thing. This is what google reviews are for, to share about our experience with your company. But based on your response to my review, it makes sense why the manager spoke to a customer the way she did.

Oil customer for over 10 years. I forgot to put the check on the door before my husband went to work. It was an issue because I was a week post op from a broken leg and fractured my ankle. By the time my husband came to check in on me at his break, it was too late. When I called to reorder oil and they would only deliver with a delivery fee because the manager I spoke with said, the owner said that there was someone here in the door way that wouldn’t answer the door and payment wasn’t left. Since I was sleeping at the time he came, it must have been my dog he mistook for a human being. I tried explaining and the manager was RUDE. I was trying to explain but cut off, spoken over and told she wasn’t there so didn’t know, just what she was told. When I asked to speak to the owner, I was told he’s going to tell you the same. When I told the manager not to bother having the owner call me that I would not continue as a customer the manager said Perfect!
Thank you! I was able to find cheaper oil.

Was going to order my oil, here based off google reviews more importantly the company’s response to negative feedback back is very concerning seems this place isn’t very respectful place of business, and more then sure to find better customer service anywhere else they are even rude in their own google reviews why would you think they care at all 😂😂

I let my oil run out (my fault) but they came and delivered my oil with an extra fee and didn’t bother to light my burner and said they didn’t have the “right tool” they are unprofessional and rude.

Worst place ever. Had them fill as a first time customer. They agreed and said they would be there at a random time either Wednesday, Thursday, Friday (couldn’t even provide a proper time frame). During my call I asked the mode of payment and they said credit/debit upon arrival or at the main store. They have multiple addresses listed that are incorrect and couldn’t even find this place. They come Thursday, stay for 5 minutes and leave saying they only take cash.
Call again and they say they will come the next day. Nobody shows up the next day.
Customer service woman was extremely RUDE and very unprofessional. She says “my manager told me to tell ya we ain’t servicing your house.” She couldn’t even provide a proper reason as to why.
0/0 professional and customer service. There are way better places to get oil for a cheaper rate.

The company refuses to acknowledge or take accountability for their actions. Their only response is “not a customer”. Which is entirely false. Extremely unprofessional.

Literally a god send...drops off oil if paid over the phone. They come everytime and leave a detailed receipt in mailbox. They've been servicing my families home for years. Highly recommend, they can also reset a furnace if needed 💛

Customer service rep, Stephen, hung up on me twice. Do not use this company

So I called to schedule a oil delivery. After scheduling and delivery for today, I called back after realizing no one could be there to meet the driver. A man named Steve picked up the phone. He was rude, dismissive, it wouldn't explain why we couldn't schedule it for a further time out he ended up hanging up on me I called back and spoke to a woman who was very nice to deal with but when I told her about it Steve picked up the phone and told me to never call here again and hung up. No one should be treated like that.

I don't know why all the negativity? I have had nothing but professional service from them for going on two years. My tank is very old and you need to go slow. They have always respected that. The lady I've spoken to at the office is very nice. I made an error online and she helped me fix it. The people that fill my tank are respectful of my property and nice. As a retired business owner I like the sassy response. Some people are jerks. You have some idiot leaving a comment with no personal interaction. BTW you can request Google to remove that. Give these nice people a break!

I called this company 5 times (every hour on the hour) regarding an emergency delivery. (My fault for letting it run low, I will admit) Every time they took my information and said that they would get back to me “shortly”. After 4 calls (and 4 hours of waiting on a return call), I asked to be patched through to the office to speak to someone as I was frustrated with asking for an emergency delivery multiple times and no one seeming to have a sense of urgency or no one available to take calls for this type of situation. I was told “someone will call you when they’re available” and was hung up on. Do not advertise an emergency delivery service unless you are actually willing to help people in a timely manner.

Knowledgeable at a variety of things in a complex world.

horrible service. very rude secretary. i would never call let alone higher these people for a job.

Very responsive. Wonderful service - we love the people and the work they do.

Great service did job quick nice guys they made our shop nice and cold quick

The Guys I've Dealt with are always Professional. And Nice, very IMPORTANT

All truth be told this company shouldn't even be in business, they fabricate work, we'll I shouldnt say they, the owner of the company must be going through a rough patch, the employees tell me we can't charge you we don't know what to do here we're not familiar with this system. The boss tells me he doesn't care what his employees told me and charges me 20 times more what two other companies charged me just to look at faulty system that they couldnt even begin to fix. He actually charged me for the work being done, he should have criminal charges brought to him for his practices keep away from this shady, sneaky company. Better business bureau is also aware of this companies fraudulent activities.

Love this place. Never had an issue. Always here within hours when I call. Can't say enough good things about this place.

Springfield Heating and Cooling did a fantastic job. Easy to schedule, tech arrived on time, and quickly resolved the issue. We appreciated the honesty and speed. Would absolutely use them again without hesitation.

Shawn came and help me out on my services. He is well mannered and fixed my issue pretty fast. I will use him for now on.

I’ve used Roosevelt HVAC Services a couple of times for AC maintenance and repair, and they have always delivered quality work. They focus on proper inspection of the HVAC system, including airflow, refrigerant levels, and ventilation. Very reliable service.

Roosevelt HVAC Services delivered excellent service when I needed help with my AC unit. The technician arrived right on time, was very knowledgeable, and quickly identified the issue. He worked efficiently and made sure everything was running perfectly before leaving. The pricing was reasonable and clearly explained upfront. Overall, a very professional and hassle-free experience—I highly recommend Roosevelt HVAC Services.