Reviews of local pros in Springfield, Massachusetts

We have been very pleased with using Springers Oil for all our home heating needs! Their oil prices can’t be beat and their technician is top notch. Tony, one of their technicians, has been our savior. He is attentive, responsive, and fixed our furnace when other companies were claiming the furnace was unfixable. He has come to our home same day to get our furnace back up and running keeping our home toasty warm. Thank you so much, Tony!

So, For the last 13 years the pricing for home heating oil has been as low or equal to all other venders except Pay Less For Oil. I'm pleased to call Springers for 150 gallon deliveries 4 times or so each season. I use about 800 gal. every year since then.

Tried placing order with this company for oil twice in the last few months. I was told that they could not deliver the oil due to faulty whistle. I spoke with springers supervisor and addressed the issue. A licensed and fully insured technician came out and fixed the problem. My oil tanks, furnace and oil pipes have been inspected recently in December to ensure I could get another oil delivery. I provided this company with the invoice to which they rejected and placed my address on DO NOT DELIVER list. My previous purchases were paid in advance with credit card. Is Springers oil in the business of selling heating oil or picking and discriminating on their loyal customers?

To respond to your comment…
I am not asking for something for free, just some understanding. I was shocked that I would be charged a delivery fee going forward when I was a customer of yours for 10 years. I would understand a one time fee for missing it that time, but not going forward. Plus accusing me of refusing to answer the door, when it was my dog. But More frustrating was the lack of listening/understanding from the manager. I always pay by check I was told it had to be paid in cash. The complaint was 3 weeks later, because that’s when I called to have it redelivered and given the information that warranted a complaint. You lost a costumer over it. But as your manager said….”perfect!” Maybe some customer service training would be beneficial for her, How to listen, not talk over people, show some shred of kindness, To not insist something happened then tell me she has no idea because she wasn’t there, and Then when I asked to speak to you to explain the situation, snapped that you would say the same thing. This is what google reviews are for, to share about our experience with your company. But based on your response to my review, it makes sense why the manager spoke to a customer the way she did.

Oil customer for over 10 years. I forgot to put the check on the door before my husband went to work. It was an issue because I was a week post op from a broken leg and fractured my ankle. By the time my husband came to check in on me at his break, it was too late. When I called to reorder oil and they would only deliver with a delivery fee because the manager I spoke with said, the owner said that there was someone here in the door way that wouldn’t answer the door and payment wasn’t left. Since I was sleeping at the time he came, it must have been my dog he mistook for a human being. I tried explaining and the manager was RUDE. I was trying to explain but cut off, spoken over and told she wasn’t there so didn’t know, just what she was told. When I asked to speak to the owner, I was told he’s going to tell you the same. When I told the manager not to bother having the owner call me that I would not continue as a customer the manager said Perfect!
Thank you! I was able to find cheaper oil.

Was going to order my oil, here based off google reviews more importantly the company’s response to negative feedback back is very concerning seems this place isn’t very respectful place of business, and more then sure to find better customer service anywhere else they are even rude in their own google reviews why would you think they care at all 😂😂

I let my oil run out (my fault) but they came and delivered my oil with an extra fee and didn’t bother to light my burner and said they didn’t have the “right tool” they are unprofessional and rude.

Worst place ever. Had them fill as a first time customer. They agreed and said they would be there at a random time either Wednesday, Thursday, Friday (couldn’t even provide a proper time frame). During my call I asked the mode of payment and they said credit/debit upon arrival or at the main store. They have multiple addresses listed that are incorrect and couldn’t even find this place. They come Thursday, stay for 5 minutes and leave saying they only take cash.
Call again and they say they will come the next day. Nobody shows up the next day.
Customer service woman was extremely RUDE and very unprofessional. She says “my manager told me to tell ya we ain’t servicing your house.” She couldn’t even provide a proper reason as to why.
0/0 professional and customer service. There are way better places to get oil for a cheaper rate.

The company refuses to acknowledge or take accountability for their actions. Their only response is “not a customer”. Which is entirely false. Extremely unprofessional.

Literally a god send...drops off oil if paid over the phone. They come everytime and leave a detailed receipt in mailbox. They've been servicing my families home for years. Highly recommend, they can also reset a furnace if needed 💛

Customer service rep, Stephen, hung up on me twice. Do not use this company

So I called to schedule a oil delivery. After scheduling and delivery for today, I called back after realizing no one could be there to meet the driver. A man named Steve picked up the phone. He was rude, dismissive, it wouldn't explain why we couldn't schedule it for a further time out he ended up hanging up on me I called back and spoke to a woman who was very nice to deal with but when I told her about it Steve picked up the phone and told me to never call here again and hung up. No one should be treated like that.

I don't know why all the negativity? I have had nothing but professional service from them for going on two years. My tank is very old and you need to go slow. They have always respected that. The lady I've spoken to at the office is very nice. I made an error online and she helped me fix it. The people that fill my tank are respectful of my property and nice. As a retired business owner I like the sassy response. Some people are jerks. You have some idiot leaving a comment with no personal interaction. BTW you can request Google to remove that. Give these nice people a break!

I called this company 5 times (every hour on the hour) regarding an emergency delivery. (My fault for letting it run low, I will admit) Every time they took my information and said that they would get back to me “shortly”. After 4 calls (and 4 hours of waiting on a return call), I asked to be patched through to the office to speak to someone as I was frustrated with asking for an emergency delivery multiple times and no one seeming to have a sense of urgency or no one available to take calls for this type of situation. I was told “someone will call you when they’re available” and was hung up on. Do not advertise an emergency delivery service unless you are actually willing to help people in a timely manner.

I want to start off by saying the crews that actually came to the house did great work. The management and booking people at the offices absolutely suck.
They were supposed to come to my house on the 25 of march, I waited till 10 as my window was 9-10, they said they would reach out to the company and find out, waited until 12 without a call, then they finally reached out and told me the paper work was mixed up and they weren’t coming today.
They ended up coming out on the first of April. They started the job and got to a point where the truck wasn’t pumping out the insulation. I told them I couldn’t stick around because of a wake, he called his manager and they said they had to come back. I waited two hours without any word so I called and then they said o they aren’t coming back out today but we can make a new appointment to finish, I said fine and told them Wednesday we’re best. They never got back to me.
Fast forward to today April 8, I was getting ready to leave for the day and they showed up. No calls, no appointments nothing. So I had to cancel my plans for the day just wait for them to do the work.
As I said, workers that came here were great. But the communication with this company absolutely sucks.

We had Mike, Jack and Ethan come to our house to install insulation. They did a great job. Knew what to do in a very professional way. They were very respectful in every way. Very timely, cleaned up and polite. I would highly recommend them and Mass Save. I am looking forward to saving money on my heating and AC because of HomeWorks Energy. Thanks again guys!!!

I recently worked with Homeworks to have a Mass Save sponsored home energy evaluation and insulation upgrades done on my "new" 1950s ranch home in Springfield, and found it to be an overall worthwhile experience.

The young man who performed the initial evaluation was very kind and polite, but I believe was new and confused which of my homes walls would need to be insulated from the outside vs the inside. This unfortunately lead to hours of wasted preparation time moving and covering items up in the wrong rooms and to the need to rapidly "undo" much of that work once the installation team arrived on the actual project day and the error was identified. Thankfully I had planned to be present for the entire 2 days of the project, so was able to reverse the preparation.

The work involved installing foam insulation to the upper rim of the basement walls, blowing in insulation into the wall of my living room ( the install team also realized that the other walls had been filled in the past and did not need additional insulation)
and adding additional blown in insulation to the attic space, which was not covered under the Mass save program but recommended to bring my then 6 inch layer of attic insulation up to current code.

I was very appreciative of the hard work done by the installation crew lead, Nathan. He was very experienced and knowledgeable, and was polite and patient in identifying and working through the last minute changes to the work plan. The entire crew were polite, respectful and friendly, worked diligently, and even finished the job several hours ahead of schedule. They were careful to put up plastic screens which very effectively minimized the spread of drywall dust in the living room. My only suggestion for improvement would have been for a similar plastic screen around the attic access in my son's bedroom, as that become covered in a heavy layer of dust that took some work to clean up.

Overall, I am very pleased with the quality and price of the work that was done, and I can already feel a major difference in temperature in several areas of the house that are sure to result in meaningful cost savings going forward. I would recommend the Mass Save program and HomeWorks, and am grateful to Nathan and his crew for a job well and carefully done. Thank you, and God Bless!

Incredible service thank you!

Did a great job!!

This place is a scam! I paid them what they asked months ago, and then they told me I owed money. I paid them again, and I keep getting bills from them. Beware!

Crew Springfield Crew #12 came today. They were amazing! Thank you so much. Great work & crew!

Whole experience was fantastic with customer service and the techs Matt and Michael. Professional and thorough!

Big thank you to HomeWorks Energy, and the crew of John, John, and Billy, you guys were completely professional and thorough from start to finish. And a big thank you as well for Mike who found attic space we were not even aware of! A pleasure to work with you all.

Hector at Homeworks Energy showed up on time, explained the work he was doing, and had me look it over after he was done. We were pleased with his work.