Reviews of local pros in Wakefield, Massachusetts

I used TTC for the first time today to fix my AC. Jonathan was courteous, friendly, and efficient and the fee was reasonable. I plan to use TTC for all my heating/AC needs going forward.

Great company. Just moved to town and needed my HVAC repaired cause it was leaking. Other companies wouldn't schedule me for weeks because I was a new customer. They got me on the schedule in two days.

Total Temperature Control is TERRIFIC. I had a miscommunication regarding some work. They called me and we resolved this in a VERY amicable way. SUPPORT LOCAL BUSINESS-they have been in our community for YEARS! They are professional, they have the expertise we can trust, and they are reliable. THANK YOU Total Temperature Control. Jane Polley

Dissapointed in our experience with TCC as they refused to correct an error by one of their technicians, who cracked a cap on the condensate drain line and resulted in a leak all over the floor and into the ceiling of the bedroom below. They refused to acknowledge this as their responsibility (even though i had seen the tech remove and re-install the cap in question and no one else had touched it).

Full Story
We had contacted TCC to perform service work on our home system (recently purchased new house - so this was the system's first winter) which was experiencing an Error code issue (Error 31). On the first visit from a tech he investigated, took various items apart and rebuilt as part of the troubleshooting. This included taking a cap off the condensate drain line, adding tape and goop and putting it back on. The system was able to turn back on after his visit, but then about 24 hours later the error reappeared.

That was understandable - diagnosing errors can be tricky.

A second tech visit was scheduled, this time it was delayed by multiple hours because of a school delay for the technicians children. This was an annoyance and we wish they had reached out about the delay (before the end of the 1 hour window they had given which is when we called them to ask) but not the end of the world.

The second tech was able to find the correct issue (a plug that hadnt been removed by the install team) and the system finally started working consistently. A few days later we notice water dripping from the ceiling of the room below the system and on investigation noticed that the cap on the condensate line had been cracked.

We know it wasnt leaking before the TCC team had visited, i know the first tech did interact with the cap, and i know no one else in the house touched the cap but TCC wouldnt take ownership of their mistake or take steps to fix the cap and damage. I was hoping to find a new HVAC company to use for service work in the future but am very dissapointed that TCC would not take ownership of their mistake and the damage it caused.

Mike Blanchard was professional on time thorough. Taught us what we needed to know

As a local Condominium in Melrose, TTC has handled our heating and building needs for several years now.

The technicians I personally have worked with, Ryan Murphy and in the past Joe Eason, are truly dedicated and knowledgable.

About 5 years ago, in our building, we had Total Temp Control install 3 new Lochinvar boilers Knight boilers along with all the new Grandfos pumps.

The Tekmar control system allows for fine tuning the 3 boilers for efficiency and a warm weather shut down calibration handles the separation between our HOT water (Domestic) and our Heat Loop thru the building.

Ryan has that system down to a science and has us running efficiently this year, better than we have ever been.

He's adjusted the hot water for heat, to vary depending on the Temperature outside so we were not unnecessarily heating water hotter than necessary.

Having a great installation and service company close to our ''Homes'' has been very helpful and the staff (Laurie and Owner John) have been very receptive to emails, phone calls and inquiries that I personally have had over the past years

As a new Retiree, and a Trustee'' of our Condominium Association, have been available work a little closer with Total Temperature Control and the staff and thought it was appropriate to take the time to recognize the company, the technicians, front desk staff, and the owner John!

Bill G.

Great service all around! Competitive pricing, guys did the job properly and to spec, and cleaned up throughly. Dave was a pleasure to work with. Will definitely use them again, if needed.

Mike who came out to service our unit was awesome. Fixed the issue, explained what it is was and in a timely manner.

Big Thanks to Brandon who delivered two space heaters for us to use while we are wating for our heat pump to arrive. He couldn't have been nicer!

We have dealt with TTC for over 10years and would readily give them a five star rating but our last experience was the worst example of customer service ever. They didn’t show up the first day. The second day they were late but called. The technician had van trouble and was more worried about that than servicing our heating system. After the problem with his van was fixed it was left in our driveway all night long prompting a call from the police at 11:30 that night. The technician left the cover off our tankless water heater. Not even an apology from them after I emailed them. Lots of choices out there... off our list. Very disappointed.

We were experiencing issues with our hot water. Basically, every so often the tank would give the error "blower prover failure" and refuse to make any hot water until it was restarted.

Dude from Total Temperature Control came out and told us nothing was wrong, everything was working fine, that there was a little standing water from the roof coming into the tank that probably caused the issue, etc. He charged us $170 for his 15 minute "diagnosis" and left.

Next day, we lost hot water again. After that, every single after running out of water we would need to restart the tank. Tried to email them about the problem and request a refund, but they never got back.

The next week, we had a different company come out and take a look (I won't mention their name here so as to not corrupt my negative review with advertisement for other companies). They were able to quickly diagnose the actual problem and came out a view days later to replace the part (it was a pretty basic electrical problem).

Don't use Total Temperature Control. Take your money to people who know what they are doing, or who will at least honorably refund you for when they make a mistake.

This is the second 5 star review for Total Temperature Control!! John, the owner, called us back promptly and arranged for tech Jamie to come out to ensure us that our recent installation was working efficiently. Jamie, the technician, is so knowledgeable and thorough. Jamie went out of his way to make sure that customer satisfaction comes first!! We not only recommend Total Temperature Control we also highly recommend their commitment to service and putting the customer first!!!

Mike Blanchard the tech was professional and very polite. Great customer service taught us what we needed to

Mike did a great job getting our AC unit prepped for the season. Very thorough and explained his approach every step of the way.

My husband and I were so impressed by the professionalism of the employees at Total Temperature Control. From our very first phone call and the way in which we were received to the finishing touches of our central air conditioning installation everyone was amazing!
Our experience began with Dave Poirier providing an in depth explanation of every single detail this would involve. The installation process began on a Monday morning and the installers greeted us right on time with a friendly demeanor. They even acknowledged our dog who can be a bit challenging at times. Jonathan and Victor politely introduced themselves upon entering our home and actually wiped their feet while doing so! They were so knowledgeable and professional throughout the week despite deplorable heat conditions in the attic. They were extremely careful not to damage any of our existing structures. Upon completion of the installation, they did a final check of their work and made sure they left no mess behind!
My husband and I were so pleased with Total Temperature Control and their staff! We would highly recommend this company !

Donna B.

We have used Total Temp over the last 10 years for excellent annual maintenance and service. Most recently we had to replace and upgrade our air and furnace units. John the owner sets the stage for great personal service! The office staff, his family and installation crew provide A+ service. They are detailed and responsive from beginning to end and stand behind everything!! Michelle and Bob Kleinkauf

I was given three companies by American Standard for my Water Tank. The first on the list told me they don't do Residential. The Second, Aspen Wall Plumbing told me they were too busy. The Third, Total Temperature Control were busy also; understood my position having no hot water and sent someone that afternoon. The Technician knew exactly what he was doing and after trying several solutions concluded I needed a new part. He arranged for me to have it shipped overnight. It arrived the next morning and the tech return in the early afternoon and completed the job. Without reservation I would recommend this company.
A Caveat to this would be to maintain your receipts. A year and a half I was billed for the services which I had paid for at the time. I called and was told to send a copy of my Credit Card Statement which I did. A year later they billed me again and claimed they never received it. I told them I would send via email and the next time they asked for it I would show it in COURT!! Horrible staff in the Office.

Our 19 year old system was leaking refrigerant so it was time to replace it. I called Total Temperature Control to get an estimate. John came out two days later, looked over the system, and provided me a quote the same day. We chose TTC as we've done business with them in the past and they are local. The install was scheduled for the following week. Prior to install the project manager came by to double check the measurements. On install day the crew showed up on time (7am) and were back 7am the next day to finish the job. Everyone involved was polite and willing to answer my questions. I highly recommend TTC.

Total Temperature Control came out this morning to take care of my furnace that was acting up - The technician, Steven, was really helpful and diagnosed the problem quickly and efficiently. He went out and got the parts, made the repair, and the furnace seems to be working great. I was impressed by how quickly their office called me back (I had called them during non-business hours) and set up the repair. Thanks again - you all made a stressful situation a little less stressful (especially right before a big storm!). Cheers.

My condo A/C unit broke in the middle of a heat wave and these guys were able to fix it quickly with very professional service and a very reasonable price. John (JA) did a great job and was very friendly. Highly recommended.

Mike was great! He was friendly and was quickly able to diagnose the problem and implement a fix to get our A/C working!