Reviews of local pros in Wakefield, Massachusetts

I give it four stars now and I will change it to five stars next summer after I start using it and don't run into any problems. John Mclellan and the whole crew were very professional. Communication between employees, John and myself was excellent. When the crew came to install the air conditioner, they new exactly what they had to do.

Wildly expensive for a 40min house call that didn’t even solve the issue... hard to recommend other than the guys seemed nice enough. They don’t set the prices though.

Update 7/23/20: So I’m giving Falite Bro’s another twirl, why, because they have won me over with their commitment to both rectifying my 1st experience with them and remedying my current problem. My AC condenser is fried and needs to be fixed/replaced. They have come up with several service options and are working closely with me on prices and availability. As a LL I’m dealing with my tenants inability to stay current with their rent. Falite Bros., (JW) is working with me on an affordable solution. A rebuilt condenser and accompanying warranty may be just the option needed at this particularly stressful time. I belive they will be a solid partner in this process. I will return for a final update once we agree on the ultimate cost and the work has been completed to my satisfaction. - BGR

Have been doing business w/Falite Bros for years. Always responsive and professional. The Technician, Jared, came to my house to repair my condenser that stopped running. He diagnosed the problem, had the part in his truck and tested the system ensuring it was working properly before he left. Jared is a very knowledgeable, professional young man and a hard worker.

Special thanks to Tony and Rob of Falite Brothers for their professionalism and timely work on our heating system. They explained what needed to be done and completed the work efficiently. Totally positive experience. Well done, Tony and Rob. Greatly appreciated!

Mike was quick to arrive after my call and identify the problem with my furnace. Given the age of the system, Mike needed to order a replacement part but made it happen within 24 hours. I have heat! Kind, early to arrive and quick, give these guys bonus points in my book.

We recently had our central air conditioner serviced. A wonderful technician named Jared took the time to explain what he was doing & why. He observed incredibly good awareness of COVID protocols. We would highly recommend Falite Brothers & especially Jared for any air conditioning services.

Great experience with Trevor King today. Failed condenser call on an A/C system, the electrical problem was diagnosed and repaired quickly. Would recommend for service.

So far so good. This was my first experience with Falite Brothers and it was all good. They were easy to schedule, prompt, polite, and appeared knowledgeable about my A/C system. I’m optimistic that this will be a good company to deal with.

My A/C broke (condenser/compressor). My HVAC guy had retired, so I called several businesses - none but Falite Bros were responsive. John and his buddy diagnosed the problem the next day, quoted me two options for repair and gave me a repair appointment on the spot. For the repair work, John was punctual, and all work was completed professionally. The new unit works great, better than any previous one. I don't get to say this often, but this team was fantastic.

We had Tony and Robbie for a service call to see an older gas furnace. They were prompt, courteous and very knowledgeable. We’re sensitive to budget issues and provided good diagnosis and plan for repair and we would definatelty use Falite Brothers again

When they came to our residence in Cambridge, MA, they left our boiler in unsafe conditions. Not to mention, they have since been completely unresponsive. They completely took advantage of our emergency situation, and have not attempted to remedy the issues their repairs have caused. I would absolutely not recommend this service.

Jarod was great. He communicates well. He recommended a couple of services. He explained them in detail as to why they are important. Of course, giving me the option to decide if I want him to do them.
I’ve been with Falite Bros since 1987. I’m never disappointed.
Thank you Jarod!!

We are very happy with the prompt service provided by Falite Bros. They were quick to respond when we had an issue with our furnace. Their technicians were professional, friendly and very knowledgeable. We would highly recommend this company for your heating and cooling needs.
Thank you !
Tom & Sue Flynn

Hi all, so I have a nest system at my house (also highly recommend). Saturday night when it was in the teens, by far the coldest night of the year, my house felt particularly cold, but it typically does when it’s colder outside and windy. I turned my thermostats up saw they clicked on and never paid much attention to it. I crawled into bed and bundled up. At about 1:30am I get an email saying my house temperature has dropped 4 degrees in the past few hours, and according to the thermostat it should have got warmer. At first I think it’s a spam email because it was saying do you need service? But then I thought about how cold it was and looked at the email again and it said it was from Nest. So, I go down to my basement to find the email was correct my gas furnace is not firing. I start trying to trouble shoot it on my own, checking simple things before I give up and start reaching out to places. I reached out to Falite Bros at about 3:45 am on a Sunday morning and around 4 am ray was on the phone with me walking me through getting it up and running until I can get someone out to replace the parts. If that’s not the best customer service I’ve experienced I don’t know what is. I highly recommend them.

Had to replace my unit in my condo, so I got in touch with Falite Bros. Inc to do the work. From setting the appointment to getting the estimate and the installation all was great. Once they had the unit installed they realized what caused the issue in the first place which was an out dated part. They replaced the out dated part and I had ac again. They did a fantastic job ,not 1 complaint.

Been with Falite since the early 2000's. They
are very knowledgeable and professional.
The Company put in my AC unit, replaced the duct work, and
check on my heating and AC 2x a year at
a Service fee of $300.00.

One suggestion that I would make is for Falite to notify
their clients of the Annual Service fee charge prior to hitting them
with an increase.

With all that being said, I will continue to use Falite
for their reliability as well, expertise and responsiveness.

I have been using their A/C system maintenance plan for a long time. This year the process did not go as smoothly as I would have liked. Some miscommunication perhaps. Albert is one of their service managers and he reached out to me and solved my issue professionally and quickly. Appreciate his help. An A/C system is more complicated than I would have thought and certainly more expensive than I would have expected to maintain but in the end if you keep asking questions and allow them to answer they are great people to work with.

Falite does a phenomenal job- had Trevor out to install a new heat exchanger for a tenant today. They showed up on time, got in and got it done. Working with Falite means it gets done right the first time. Techs are highly skilled, amiable, and professional. Can't speak highly enough of their operation- if you're looking for an HVAC company you can trust look no further.

I have used Falite Bros. for years. They have always been dependable, reliable, and quick to answer my calls and help guide me through any h/v/ac questions that I have had. The technicians that have provided the service calls have been on-time and efficient. I would (and have) recommended them to friends and neighbors. To this point I haven’t felt that my lack of knowledge in this area has been taken advantage of. That alone makes me recommend them to others.

Falite Brothers had much lower prices with the exact same equipment than a major local competitor and I’m happy with the system they installed. But you have to be persistent to get customer service once you sign the contract. They gave me inaccurate information when I was filing for a MA heat loan and still haven’t provided what I need for a rebate. Their scheduler went on vacation and no one picked up her duties. Then when I got it scheduled there was a mix up about the dates. I’m not sure which of us was wrong but even on the rescheduled date my equipment wasn’t in. The installer tried hard to find equipment for me and couldn’t. When the system was installed the men who did it came in with filthy hands and left dirty marks all over my just painted walls. They made an effort to remove it with Windex but it still showed. None of this is earth shattering and for the price differential it was probably worth it. Just know that you will need to be the one who manages the whole experience.

This company should stick to installations alone.

Communication, scheduling, and execution was seamless during the initial process hence the two stars...

In February our entire system began failing and it took three separate visits to realize there was a disconnected wire in our external unit despite the technicians opening it up, inspecting it, and contacting Mitsubishi support during each visit. What ended up taking two seconds to fix cost us a month of freezing temperatures on our first floor.

Now normally that wouldn't have been an issue because with any mini-split system you should always have a secondary source of heat should the units ever have any problems. Unfortunately, and unbeknownst to us at the time of the install, this company decided to cut and remove a pipe in our basement that fed heat to the first floor.

Despite this inexplicable error (confirmed by the service technicians who questioned why the pipe would ever be removed in the first place), this was to be fixed in two-three hours time, no problem, by one of Falite's plumbers...

Still waiting to hear back on when the plumber is coming out 6 months later...

I'm now left to resolve the issue myself at an additional cost with the help of a different company because the Falite Bros will never be called upon to service my home again.