Water Damage Restoration reviews in Weymouth, Massachusetts

We woke up to water in our basement and I found Boston Restoration Solutions on Google, called the number, and Luis was at my house within an hour. He was extremely professional, prompt and trustworthy. We left for vacation the next day and Luis managed the entire process while we were away and I never had to worry about him or his team being inside our house without us there. Everything went exactly as he promised and I could not give him and his team a stronger recommendation. Thank you, Luis!

Excellent! I highly recommend Luis and his services and would absolutely work with him again for anything. He is incredibly knowledgeable, he is honest, and he has a good heart. Luis believes in doing the job, and in doing the job well. You can and should trust him. As far as I'm concerned, all projects should have him leading the team. Thank you!!

We had the privilege of having Luis, from Boston Restoration Solutions at our home. We live in a Condominium, where there was a water leak from the unit above. Luis let us know his plan to restoration every step of the way. He would educate my husband and I on his plan, and ask for our approval making sure we understood his plan. This gentleman is beyond professional and knowledgeable.

Fingers crossed, nothing will happen in the future. Luis would be the the first person we recommend to family and friends. Hard working and very professional!!

Wow, can't say enough good things about Luis Mendes and his services at Boston Restoration Solutions Inc. We recently were referred to him when we had to have a very elderly oil tank replaced. We had a small pinhole sized leak and that caused an odor of heating oil in the basement. Luis was able to install a great air filtration system that removed all odors of the oil out of the basement, so that you'd never know we had replaced the tank. Thank you for your clear description of the process and your dedication to make this air clean up complete, even on a weekend!

Luis and his team went above and beyond! We had a chimney fire that caused a lot of water damage. Boston Restoration Solutions came to my house within a half hour of calling. They set up dehumidifiers and air purifiers. They cleaned everything and removed all the fire damage. They were quick and professional. Luis was in constant contact every step of the way. I could not have asked for a better experience.

Luis’s level of professionalism, expertise and attention to detail
is worthy of a 6 star rating. Luis addressed a water issue at our home and made an intolerable situation so much better.
He took the time to explain all processes to us and truly listened to our concerns and needs. He worked efficiently and sought perfection in all aspects of his work. He was empathetic to our situation and worked to accommodate our needs relative to logistics during the restoration. We are so thankful for his services

Luis and his team remediated some mold in our basement. The price was fair, the work was excellent, and Luis was available and communicative throughout.

I called him on a Saturday to come take a look and he was at the house within 30 minutes. He explained the problem, talked through solutions, and got right to fixing the issue.

Highly recommend!

I couldn’t be happier with the work done by Boston Restoration Solutions Inc. Luis and his entire team were absolutely exceptional from start to finish. Their communication, punctuality, and professionalism were top-notch. They treated my home with great care — as if it were their own!

It’s rare to find a company so dedicated, reliable, and detail-oriented. Every step of the process was handled perfectly, and the results were beyond my expectations. I highly recommend Boston Restoration Solutions Inc. to anyone looking for outstanding service and true professionalism.

Thank you, Luis and team, for your phenomenal work!

Jake and the crew that came out were outstanding. They were fast and efficient and made a terrible situation with ice dams less stressful. From start to finish they have been so helpful with the process and very responsive anytime I asked a question. I would highly recommend this company.

I was beyond satisfied with the cleaning service provided by ServPro after an electrical fire in my condo.Josh,the manager,was most helpful in setting up the 3 appointments necessary for a complete job and kept in touch with me via text and phone.
The employees were professional and efficient.My condo has never looked so good!
Thank you,ServPro!

I contacted Servpro as I was selling my house and mold appeared on the home inspection. We had an offer that was contingent upon the remediation in a timely manner. Everyone i dealt with at Servpro was professional and the work was done on a timely manner. I would strongly recommend their services for the strong customer service and the amazing response time.

John, Luan and Lucas did a fabulous job!!

Ryan and his crew including James R snd Philipe we’re very response, they came right away on a weekend and removed all the water , treated and left equipment to dry then came right back again when it was discovered water still coming in! When it was time to come back they were right there, took care of final treatment and removed all their equipment promptly! Very pleased overall all with their service and professionalism 😌

Thankful to have had a team of people aide us in a time of sheer panic. With water in the basement and lots of damaged assets, Jake was able to assist us in the best course to take. Knowing exactly how to handle everything and getting his team in the house to start the job right away. The guys were here in a timely manor, very polite and efficient. Without their knowledge and skill we wouldn't have known how else to handle it. They took pride in their work and it shows! From here out this is the company I know our family can rely on.

Two weeks ago I walked into a less than favorable situation in my home. Within minutes of contacting SERVPRO, I had the regional Project Manager, Josh Raymond, on the line. Josh and his team were better than perfect. First of all, they were real, and empathetic. I NEVER felt pressured, or like I was being sold. Josh had legitimate concerns about my well-being and I could feel that through the process.

In regards to the process itself, Josh and his team were equally as amazing. Punctual, detail, clean and respectful. They helped bag and remove personal belongings, sanitize the entirety of the affected area and documented all their work making for a seamless transition for my insurance company/contractor assigned to the rebuild.

Josh Raymond. Can't say enough good things about this guy. When a situation like water damage occurs, you can't just stop life to address it. You still have work, social, and family obligations that dont just discontinue. In entrusted in Josh and his team to basically live at my house and keep me updated throughout. Josh called or texted me at least 5 times a day (per my request) with different updates; video, photos, processes etc. I never felt out of the loop, uniformed or helpless with Josh monitoring my property and his teams work there.

If, by chance, you experience a disaster such as mine, and you live on the south shore, you NEED to call SERVPRO Weymouth and ask specifically for Josh Raymond. He and his team literally saved my home.

They have been a true lifesaver. Jake has handled everything for me from the very beginning. He is in constant contact keeping me updated on all of the issues - water removal, airing out, removal of damaged material, contractor to redo the basement, insurance. Excellent company to deal with.

Jesus, Cole and John. Excellent service. Prompt, efficient and professional. Made a bad situation less stressful! Thank you so much!

We had a skunk spray that got into our basement - tried everything (vinegar etc) still couldn’t get smell out - we called James from ServPro and him and his teamate Mike were able to remove smell !!! very professional and efficient!

My experience with SERVPRO was beyond positive! The expansion tank in my basement burst and flooded my entire basement ... this was beyond a nightmare for me as my basement had become a “catch all” for so much “stuff” over the years that I didn’t have time to tend to as I was caring for my dying father and juggling work and 2 children ... When It first happened I didn’t even want to put a claim in because I was too embarrassed for anyone to see it! But, when I saw the mold I had to put my pride aside and make the call. Josh and Sam were so cheerful, professional, and such a calming presence! They came in, had a plan, and very quickly executed the job and got it done ... I don’t have a single complaint! ... Great job to the whole team who took part in this clean up! 👍🏼.

Sandra Cook was professional, pleasant, and helpful as she has been in all my encounters with her over the years. Ryan Berriault was competent, courteous, and personable. However, phone calls received from "Mike" were insulting and offensive. In early August,
he inquired when he could expect the money owed since October. I had never received a bill and I believe "Mike" said they never sent one. This was not surprising as (1) There had been no arrangement regarding replacement of a ceiling fixture which had been dropped and smashed by the workers and (2) drapes which had been left crumpled on the kitchen floor and, therefore, required cleaning had not been returned. I sent a check that day or the day after. Some 10 days later "Mike " called saying "Where's my money? " and refusing to return my drapes until the check was received. Sandra Cook called the next day to say that the check had come in.

I have used ServPro twice due to water leaks in my condo. They were responsive and took care of the problems. Mike, the owner ie especially responsive and professional. The crews were respectful of my property and did a good job with the clean up each day they were here, and when they were finished. I recommend ServPro if you have a water leak.