Appliance Repair reviews in Muskegon, Michigan

Would not recommend at all. Been waiting on a part for our refrigerator for two weeks now. Ordered the wrong part three times. Was told they would be here at noon, never showed. Called the next day only to find out they had receive the wrong part. which is fine, didn't have an issue with that. Was not happy they never bothered to call us. Finally showed up, but never called so we weren't home. Was eventually called on the 3rd, we returned call a couple times plus left a text letting him know he could just drop the part off, we could put it in. No call back. Called today Monday to find out when he would be out to put the part in that would literally take 15 minutes. The lady at the desk told us we were on the top priority list' which to me would mean first thing in the morning? She informs me she would call him to see when he would be here. Figuring she would call me back and give me a time. Nope, two hours later I call back only to be told again "I will call him and push him along". two hours later, another day wasted sitting around waiting, not even a call. I just wanted to know what time to expect him. So, not happy again, I call to see if she had a time for me? Only to be told "would it help if I drop the part off" My response was "no, what would help is if you would call me back and let me know what the f@#@ time he is coming out. Well she didn't like my response and hung up on me. I don't get why it went from top priority to just dropping my part off. Now mind you the repairman took our refrigerator part with him, which we need to plug the other part into. Otherwise we'd just order the part we need ourselves. Not happy being spun by this place.

Called looking for a new heat element for my dryer. Olsons did not have the part I needed but the receptionist was very nice and extremely helpful. She gave me the number of another local supplier and I was able to find what I needed.

Couldn’t find any appliance repair then I came across Olson’s I read so many bad reviews about customer service I was skeptical. Not everything goes smooth in this type of business people need to be more understanding. My experience with them was completely professional. They came out right away had my washer diagnosed and had the part ordered in less than a week! The lady I talked to on the phone was friendly enough to remember I worked 3rd shift and scheduled my appointment early in the morning when my part arrived very happy with the customer service. They only charged me $80 plus the parts obviously but I feel like that is very cheap idk how they make money? I feel bad I didn’t tip but I have no reason to lie about my review I am a hard customer to please I’m never satisfied when I pay for a service and Olson’s made my experience perfect!

8 months ago I had Eric come out and had a wonderful experience. See below for original post. Fast forward to a few weeks ago. Had the same problem with my washer, took a week but Eric was able to come out (on 8/22) and replace a part. Apparently didn't test the washer afterwards because that same day we tried to use it and now shakes out of control. Called Monday (8/24) and was told maybe Tuesday (8/25) but most likely Friday (8/28). Fine. Gave them my wife's phone number, they already had mine and never received a phone call, and never showed. Called Saturday at 11am when they opened (8/29 Today) and was told "oh yeah, we missed a service call yesterday. Sorry about that. We'll be out today. He has another appointment in your area." Called again at 2pm (because they close at 3pm) and double checked if they were coming out and was asked "are you willing to take a late service call? Eric will be out between 4-6:30pm tonight." Once again, no call, no show. All I want is an honest answer. Are you actually coming out? Am I doing something wrong? Is my money not good enough? Is it possible for you to call someone back? I'm overly frustrated as my washer has been broke now for over two weeks, I've paid to get it fixed, I've called and called and called and never received a call back. How do you run a business like this? I hate giving bad reviews and I'd love to talk to the woman who schedules appointments but there's no one to take my phone call now, and I don't really expect a call back since that doesn't seem to be a service they provide.

Original post
Called and got a same day appointment. Eric came out and got right to work . Had the part he needed in his truck, fixed my washer on the spot. Gave me reasons why it may have broke, and suggestions on how to avoid it in the future. Blown away by his service and bed side manner . They will be my go to service from now on . Thank you thank you thank you.

They first came on June 11 to repair ice maker in Frigidaire freezer. It is now August 11. Four trips here. No repair. Several calls to them. Several broken commitments to come. No repair. Unfriendly technicians who seemed to have no idea how to fix. Paid $199.00 for new unit which did not work. Called again today at 4:15 and the operator apologized and said she would check to see who was supposed to have come today. No call back. I will be contacting another service. If I could leave less than 1 star I would.

Was excited to get repair of dishwasher. Was scheduled between 2-4 today for repair. No call that they would be late. Finally got through to voice at 4:50 & was told they would be here momentarily. Half hour later & they are still not here. When tech did arrive he was thoughtful in trouble shooting the machine. My frustrations, though valid, as my wife & I had to cancel plans due to the lateness, were eased somewhat.
I appreciate the response below to my concerns. Hopefully after parts arrive and repairs are complete my review can increase. Communication is important. Dishwasher has continued working correctly over this past year. Issue was a pinched wire, they did not charge on parts ordered as after installation the problem still existed. Troubled shot issue extensively to find the issue. I am completely satisfied.

This business is not professional. I called to schedule an appointment for someone to come out and look at my broken appliance. After assuring that a repairman would be out tomorrow, I waited all day from the time they were supposed to arrive until 6 pm and nothing. I even called and left a voicemail and still did not receive a call back. I guess my money is no good with this company. I will be taking my money and my business elsewhere. I called Olsens again to see if there was any miscommunication. The lady who answers the phone told me that she would schedule another appointment, she asked my name then told me that she would call me back. I never received a call back. This place is a joke. If they did not want to service certain people, just say so instead of giving me the runaround.

My fridge sprung a leak, so I called Olson's and left a voicemail, 30 minutes later they had a tech scheduled to come fix my appliance the same day. The technician was super fast, fixed the issue in a matter of minutes and even showed me what they did in case I ever need the same serevice and want to tackle it myself. Extremely reasonable pricing, professional staff, and quality service.

They are great! We used them about 6 months ago when our fridge went out and then yesterday when our dryer quit working. They were quick to make an app for us and even called us 30 mins before they came out to confirm. It was an easy fix and our dryer runs great now! There was some miscommunication about what time our fridge would be delivered which had us frustrated but their customer service made up for it! They are really down to earth and nice people. We will definately come to them for all of our appliance needs :)

Great service and affordable. Eric is awesome and Mrs. Olson is so kind. Eric came out the same day and got my washer working again. Very knowledgeable, too. Recommended.

Bought a washer and dryer from Olson's because they have in house service .....washer broke down in less than 3 months.....they told me I need to contact the manufacturer.....dryer still not fixed.....I would rather take my chances of finding a dryer sitting on the side of the road than deal with Olson's

Kara or Cara this lady in the photo that works there is a very rude and unprofessional lady. She came to my house because she owes my mother money and didn’t leave the money after my mother asked her to. I didn’t invite her into my home she just started walking in making me move backwards.

Washer was leaking. Technician came out and fixed it the next day! They fixed my fridge last year. Thanks for the excellent service!

I was ready to throw both of my washer and dryer on the curb. I looked up places and found Olson. First they fixed my dryer, it would not turn on. Months later the washer, here they are doing what they do BEST!! I would recommend they to my family and friends

They sell a mix of old and new furniture. We bought a brand new fridge there and the price was really great, and included both delivery and installation! They had some real cool antiques, including a large jukebox and self-playing pianos! The guy working there set the piano to play a song for me! They're such nice people. I would definitely go there again!

I called Olsons looking for parts for my broken Whirlpool dryer. I was I in over my head in trying to disassemble it. I explained to Eric what I thought the problem was. He knew right away I was going down the wrong rabbit hole and quickly got me in the right track with the right parts. His experience and know-how was invaluable. Two simple parts, and a few bucks later we are back to doing piles of laundry. Thank you for saving me hundreds of dollars, and thank you for the tour of all the amazing antique appliances in your store!