Reviews of local pros in Bloomington, Minnesota

Plumbing. Cleared clog in line. Service was very responsive; same afternoon. Communicated well and met arrival time. Neal was very professional, polite, communicative. Explained everything clearly and avoided unnecessary billing even though I had agreed to a higher estimate if needed. Took care to clean up. Excellent service overall. Thank you!

Buyer Beware; they will try to take advantage of you, if they can. I called them out to fix a failed HRV (ventilator). The unit was only 3 years old and still under warranty. After trouble shooting, the tech Said the unit had a bad control board and motor. He quoted $600/$700/$800 as options to repair. (the higher numbers get you into the “happy homeowner club”.) When asked why the high cost for a unit under warranty, he said the money was to pay for Hero to process the paperwork. I was going to accept and then he said the motor has been on back-order for a year. I then declined. He asked if he could do a courtesy inspection of my furnace while he was there. I agreed. He came back and said the furnace was extremely dirty and the fan and burners needed to be cleaned. The dirt was causing the burners to run rich. He showed me the flue gas readings that verified the unit was running rich. He quoted $800/$900/$1100 to clean the furnace. I know that cleaning the burner tubes takes less than 1 hour. So this was about 5X market rate. I declined.
Today I had an honest HVAC tech out to clean the furnace and troubleshoot the HRV. He checked the flue gas readings and adjusted the gas regulator. He said someone has turned the adjustment screw and forced the furnace to run rich. Gee, I wonder who did that? In 10 minutes he had the furnace adjusted and running like new. There was no issue with dirty burners. I would strongly recommend you get a second opinion for any recommendations made by Hero. My experience shows them to be not trustworthy.

Chris was great, he checked over our furnace and humidifier to make sure it was running properly. He was very thorough and gave his recommendations on the things we need to keep an eye on. He was not pushy on trying to sell anything which is greatly appreciated. It was a great experience and am glad I signed up with HERO.

Chris came by for *not just* a furnace tune up; there was nothing “mere” about his visit. He took a thorough look at the entire utility room, noting areas of concern other than the furnace, other appliances that may be affecting the performance of our heating system. He was willing to explain each step of the process, distilling the ins and outs of the furnace in a manner I could understand. He spoke at length with me about his findings and prepared several quotes so I can think through possible repair options. I appreciate that all Hero technicians prepare written and photo documentation of their work for easy review. Most of all, I appreciate the time (as time is a valuable commodity) Chris spent with us evaluating our heating system in the context of our family life. I trust that we will seek Hero again with our heating and cooling needs.

We had great service with Hero and our technician Dylan. He was very knowledgeable about what was going on and took the time to describe it so both me and my wife understood the issue. The quality of work was great and he took the time to describe other issues in the house that may still exist because of our water softener failure. I would recommend Hero and specifically Dylan to anybody who has issues with their plumbing.

Scott was wonderful! He and Hero went above and beyond to take the call that was near end of day. When Scott arrived he was very professional and I can see the skills and experience he has as he was able to quickly determine the issue and resolved it. He also took the time to address my questions and explained it very well and I am very appreciative of his determination to help customers.

We have had all of our drains done but the upstairs tub and the kitchen sink. Our tub was not draining properly so I reached out to David Nelsestuen at Hero. David was the technician that did our main line. He investigated the plumbing and put together some options and quotes. He said he would try the most cost effective route first and it worked out well. I would highly recommend David and Hero as I have

Had a kitchen sink that needed to be unclogged. The technician was professional, courteous, and did a very good job. No complaints about the work itself.

He was here for less than an hour, and the final price was $512.59. I needed the issue resolved the same day, but in my opinion that is quite expensive for a fairly straightforward job. I understand there are real costs involved in running a service business, but the pricing felt out of line for the scope of work.

Pat responded to our request to have our water softener looked at, as we noticed a notable change in our water quality. He quickly diagnosed our problem, while also providing tips on other home plumbing maintenance, and presented our options. He was honest about the different paths we could choose. He was very personable and friendly, even sharing his own experiences with us. We ultimately went with a whole water softener replacement. Mou came to finish the job and did great. Hardly knew he was in the house working because he was so diligently installing.

The only reason for 4 stars is due to the cost of the new system. But it likely wouldn't have been much different elsewhere and HERO provided same day service. 5 stars to Pat and Mou!

I’ve two experiences with Hero I’d like to call out here to ensure that two of their personnel are highlighted.

Most recently Taylor was here to help us troubleshoot an electrical issue that quickly resulted in us discovering just how fast the previous owner flipped the house. Taylor was extremely knowledgeable and indulged in my nerdiness to learn more about our panel as well. Super nice and would be happy to have him back any time.

A few weeks back we also had Alex over to help service our boiler. Alex was super sweet as well and even remembered our newborn son’s name before he left as he said goodbye!

Both techs were extremely personable, polite, and genuinely the kind of folks you could absolutely have a beer with if you had the chance. I’m extremely grateful to both for helping us out and glad hero employs such great folks who don’t pressure you with upsells.

Very happy with our hero service!

We called Hero yesterday when our furnace quit and again today for an unrelated gas leak. Yesterday, we called late morning and Andrew, an HVAC tech came over within a couple of hours. He replaced a part and we had heat by late afternoon. Andrew was awesome - knowledgeable , courageous, and professional. He was a pleasure to work with and knew what he was doing. Prior to yesterday we knew we had a small gas leak in our basement. Andrew called a plumber who arrived this morning. Sean was also professional, friendly and knowledgeable. He repaired the leak in a timely manner and was also a pleasure to work with.

Both Andrew (HVAC) and Sean (plumbing) are real assets for Hery and represent the company in the best way possible. We will definitely call Hero again and will gladly recommend them to friends and others.

Mike was great! He always shows up on time and is super friendly and does a thorough job. He explains in detail what he finds and answers all of my questions. Hero is very friendly and communicative and always responds very quickly. Highly recommended!

A failing water heater flooded our basement overnight, and Hero responded with true urgency. A plumber arrived within an hour of booking, and a new unit was professionally installed the same day.

Jade, the Plumbing Manager, demonstrated exceptional leadership and customer care, ensuring our immediate needs were prioritized. Phil delivered expert workmanship while remaining professional and courteous throughout the entire process.

Hero sets the standard for responsiveness and service quality. Highly recommend. 👍👍

I’ve used Hero for all of my plumbing and heating needs shot 3 different houses. The communication is always top notch and easy to schedule over text. I love the bios and information on who my technician is as they are en route and the technicians have always been knowledgeable, friendly, and professional. I’ve never been upsold or pressure. They truly have been a great company to work with and I’ll continue to work with them in the future.

Basey recently completed some electrical work in my home. He was professional, knowledgeable, and thorough. He took the time to make sure things were done correctly and safely. He made sure I understood what he was doing. When the job was finished, he cleaned everything up and left the area spotless. I truly appreciate the time he spent and the quality of the work he completed.

Dylan came out yesterday and replaced my hot water heater that was something like 25 years old. Installed a Rheem commercial grade appliance. The cost and benefit questions were answered completely. The 18 month deferred interest plan was explained. The biggest challenge was getting a time to schedule the work. In my experience, Hero has excellent knowledgeable tradesmen that know their job. They have been a pleasure to have in my home. Thanks

Absolutely fantastic rep. Neal explained the process, provided great insight around plumbing care, very professional.
Our first time using Hero and we will recommend. Not only due to reasonable pricing but largely in part due to Neal’s professionalism.

Landon and Tristan were phenomenal! They were both extremely knowledgeable about the heating system and stressed the importance of how timely and intentional upkeep can maximize the lifespan of our new furnace (installed 1 year ago). As part of the maintenance visit, they captured photos of every element of the heating system, and as we reviewed each photo, they took the time to educate me on its importance, and what they look for. They covered their shoes when they entered my home, were respectful, and it didn't hurt that Landon was a T-Wolves fan! I couldn't have asked for better service!

We had a great experience with Jeff Super while replacing our hot water heater. Despite getting stuck in the winter weather, Jeff truly went above and beyond to make sure we were taken care of. He was extremely knowledgeable, took the time to explain everything clearly, and was genuinely helpful throughout the entire process. His dedication and professionalism did not go unnoticed, and we’re very grateful for his extra effort. Highly recommend Jeff to anyone in need of reliable, top-notch service.

Excellent service and arrived without much of a wait. Woke up to no heat on a COLD day but Brandon got us up and running again! He provided a detailed estimate with photos of the issues as well as potential future issues based on condition of some parts. Would definitely recommend!

Had great plumbing service from Anthony at Hero! We had a toilet that needed to be reseated. Anthony did a quick walk around and some testing and discovered that we had too much water pressure coming into the house and that may cause future problems. He had the equipment on hand to reduce the incoming water pressure from over 80 psi to the mid-60s psi. And of course he fixed the toilet and cleaned up well, which we've come to expect from Hero. That's why we keep going back to them when we need plumbing (and furnace) service.