Reviews of local pros in Bloomington, Minnesota

The technician was on time and got right to work. He diagnosed the issue and told me right away what to expect in terms of time and cost, which I really appreciated. His exam was really thorough. I firmly believe that a little time and effort now will put off the eventual day the unit needs to be replaced. When that day comes, I'll be happy to have Goodin Heating And Cooling do the work.

Goodin Heating And Cooling scheduled me quickly and arrived on time. Their tech, was kind and professional. He was able to diagnose and repair quickly what another company was unable to do for me. I definitely will use Goodin Heating And Cooling again and recommend them.

I am a new customer to Goodin Heating And Cooling. I called them and asked for some of their service since my HVAC units needed to be taken care of. The technicians arrived on time, in fact they called in prior to let me know they were on their way. They completed the job, in a clean and timely manner. They also gave me good info about both units. The service was excellent! I will continue to use them and refer them to my friends.

I’ve been using Goodin Heating And Cooling for years. They have always been reliable, dedicated, and competent. The service people they send out are exceptional and refined. Geoffrey just came out to service my air conditioner and was on the dot, effective, and did a massive job cleaning my air conditioner and getting it ready for summer. Thank you!!

We had a great experience with Goodin Heating And Cooling where they replaced our furnaces and air conditioners. Our sales person did a fantastic job of explaining our options ahead of time and listened to our concerns. We had very high expectations for quality and wanted a crew who would take good care of our home. They assured us our expectations would be met or exceeded and to our delight they were. We would highly recommend Goodin Heating And Cooling for your HVAC needs.

Our basement floor drain was backing up and clogged. Got lucky and Hero had open appointments the same day. Nikola Skoric arrived and was so friendly and attentive. He told us the exact issue after looking into the drain and gave us a quote before proceeding to do an amazing job clearing it all out and scraped away a lot of build up crud that accumulated since the house was built in the 1960's. He thought it had never been cleaned which was surprising to hear, we've only been living in the house for 3 years and he said we should be set for quite a few more. He had actionable advice for us and even put a lint catcher on the washing machine drain pipe to help prevent future issues (and left us a spare!)
I'd for sure use Hero again, especially if Niko came out, his professionalism is unmatched!
Hero is also covering the work done under warranty for 2 years :)

Went with a new full HVAC system. All the guys that helped with the install were very friendly and did a great job. Gabe was my salesperson and was very responsive to any questions or concerns. Zach and Trevor did the install and were great arriving when expected and left the place clean after the work.

Great experience. Timely response to replace leaky water heater. Brandon assessed situation provided clear explanation and 3 options for new equipment. Arranged to get water heater delivered from other side of twin cities promptly. Entire time from leaky water heater to new water heater installed was 3.25 hours including the delivery of new heater. Daniel arrived and helped. Both were courtesy and professional. First time we used Hero and will definitely call them again!

I had an issue with my furnace and Hero came out on a Sunday to investigate and resolve the issue. They charged me $150 for that service call. The next day the furnace experienced the same issue and 2 technicians returned to try to resolve it. The technicians did not uncover any problems with the furnace. However they found 2 minor leaks in the fittings of the gas piping to the water heater. Hero sent out a plumbing technician to investigate and provide a quote to fix it. The quote amounted to $720 for maybe 2 hours of work. I either have to pay or risk having the natural gas service provider shut the gas to the house down until I could find another plumber to do it for a lower price. Not to mention that the temperature is in the single digits so thats definitely not an option. I attempted to negotiate the price but Hero would not budge. My first experience with Hero was positive but the cost to repair the gas fittings has tarnished my opinion of them. Note that I called Hero to complain about the cost and was told by the representative that my complaint will be escalated to management and that I should hear from someone within 24 to 48 hours.

Absolutely great experience with Brad from HERO. He went above and beyond to help us get the best deal on our HVAC needs. 10/10 recommend to anyone around the metro area!!

Second time talking to Tyler, and he has been great on both occasions, even when I need tons of extra info and reassurance. Gave a range of options from band-aids to overhaul, though thankfully we did not need rewiring. Took the time to explain and re-explain, which helps so much in the face of some pretty significant repairs. He was also happy to make tweaks to the estimate based on what we needed to prioritize. Our project isn’t done yet, but I am feeling comfortable and confident about the quality and service that will come with it.

UPDATE:Tyler, Nick, and Brett came to do the work today. I okayed the estimate Friday 7/12 and they were able to do the work the next Tuesday 7/16. We were first on the schedule, and they got here exactly when promised. Tyler walked us all through the estimate, then Nick and Brett were here for just over 5 hours working separately and together doing all the big and small things we needed. They checked in with me on whether I needed a generator set up while they worked, and whether I was ready for them to kill the power. They were super nice, patient with my dog’s supervision, and the work they did seems great. Things that didn’t work do, and things that were replaced look shiny and new. Bonus: our new circuit panel is even labeled so we don’t have to play guessing games as to which breaker runs which room anymore:) Not to brag or anything, but we appear to have a fully and properly functioning electrical system!

Sean was knowledgeable about anything and everything related to my home’s plumbing system. I learned a lot of valuable things I had no clue were related to my water system. Very honest about what was necessary and what was not. Highly recommend his service.

Basey was amazing and very knowledgeable. He took the time to make sure I understood everything and explained things in a way that made sense to me. He was very friendly and trustworthy. He was also very considerate about making sure to not track in any dirt or snow and cleaned up everything when he was done. Definitely one I would recommend and want to work with again!

Adam was Awesome! He was very thorough on the inspection of our furnace and duct work. He explained every detail and showed us pictures of our system, which really helped me understand how our system worked and what kind of attention it needed. Adam was not pushy at all, and laid out several options for us and reviewed our next steps. He was very courteous and friendly, and we could tell he loves what he does, and is very good at it. Adam was a pleasure to work with! Hero is lucky to have him!!!

Jake did our annual heating system checkout. He was very thorough and very friendly. He answered all our questions about radiator bleeding, system pressure, and overflow tank level. He showed how we can easily test the tank level ourselves. Finally, he diagnosed the problem with our thermostat and made a recommendation for the necessary replacement, along with mailing us the recommendation and estimate to install. His experience with various types of thermostats was very useful. We were very pleased with everything today.

Bill's diagnostics and solution to our problem were fantastic. We are very appreciative of his expertise and hard work on a very cold, snowy day. He helped us a great deal and we are most grateful to him and the Hero team for their responsiveness.

Experienced Heating Thermostat issue on weekend with sub zero temps. Contacted HERO and they replied with excellent service. Luke the Hero Technician was knowlegeable of the Carrier product, performed a check of the system and assured it worked properly prior to leaving. Luke was courteous and explained the system in a way that was understood by my wife and I. I highly recommend HERO.

We had frozen pipes. Their texting contact ahead of time was A+. Anthony, the service tech, was personable and professional. He explained everything and went through options and costs. It was excellent service, and now we have water again!

The The personnel at Hero are outstanding and professional from the moment when I called spoke to the secretary this morning that handled me until she passed me to burnt and when Brent showed up, he asked, I asked every question he answered every one of them let me know the whole 9 yards that was wrong. He didn’t just walk in and say this is the problem. He went through a series of equations to the whole thing so he could make sure there was no other problems besides the one that I had I really appreciate it. Thank you people they’re excellent.

My husband scheduled an appointment on a late Tuesday night at around 10pm and the next day, Hero sent Dominque (Dom for short), out to check what’s going on with our floor pipes. I had washed dishes throughout the whole day and walked into the laundry room with water flooded all over. We’ve tried snaking, manually scooping and dumping water from the main drain, and still couldn’t figure out what the issue was. Dom came over in the morning of Wednesday and was super informative and knowledgeable. He explained what he was going to do for a diagnosis first, and then he will discuss fixing and financial plans. He snuck his wired camera down the drain and was willing to show me what was going on. My husband and I decided to go with the cable floor drain that comes with BioOne, a non toxic non acidic solution to rinse out any debris under. It took him probably about 45min to maybe an hour to complete his job. We are now able to use our laundry washers, and wash dishes without a concern of over flooding, thanks to Dom and Hero for handling this quickly!

Jake Sponsler was an excellent electrician. He carefully described what he found, and what the risks were if not fully addressed. After completing the work, he patiently explained what was done and how the work should help prevent any major electrical issues going forward. I really appreciated working with him.