Reviews of local pros in Bloomington, Minnesota

A technician came to fix my wine cooler. He thought he had made the correct diagnosis, but when we tried his fix, the cooler did not work. Owen kindly did not charge me for his time and I was very impressed by this.

Called to have regular service on my boiler before the heating season. Gentleman showed up in the 2 hour window provided. Was very friendly, a good communicator, and able to answer all my questions. He showed me how to monitor the pressure of the heating system and how to add water. He cleaned the unit and inspected for safety. A++ Service. Thanks!

I have worked with Owens Companies for a number of years and each time they come back, I'm 'blown away' by the service I've received. Last weekend when the temps dropped, my furnace wouldn't fire-up. I called John P. for advice and he offered to come over and get it going. As we talked, he stated he was in Brainerd, MN closing up his cabin for the winter. I told him, 'No Way' that he could come on the following Monday. Sunday night, I received a call around 5:00 pm, it was Mike. He said he was on his way home from the lake and could stop by if I wanted. I told him I could wait until tomorrow (Monday) and he said it no problem. By 6:00 pm Sunday evening, my house was warming up! Mike, you're the best! 5 STARS!

After we had gotten conned by another company, we called Owens Company. John the owner called us personally to help us figure out how to move forward since we had already spent $300. He sent over a technition the next day who did a very thorough job. While the the technition was over, John stopped by the job to introduce himself and make sure everything was taken care of. They were very honest and give a good name to the industry. There are so many bad comapnies that will try to get every dollar they can but Owens does not do that. We will always go with Owens for any future issues.

I wish I could give more than 5 stars. On a cold and snowy Friday night a our furnace stopped working. A different company came out and told us that our entire furnace needed to be replaced. We contacted Owens for a second opinion. They were out at our house the next morning and had our 29 year old furnace fixed and running within 20 minutes. SO THANKFUL!!!

-Craig

I'm an HVAC electrician, but I'm not a tinner or a fitter. I mostly work on extremely large institution size heating and cooling units. I know my limitations. These are the guys I call to fix my own furnace when I need help. I've had some very difficult problems on my own furnace twice now, and these guys were able to fix it. They show up on time, and fix what needs to be fixed. It's just nice to have a contractor that finally just shows up, and gets the job done. No hassles, and my furnace works when they leave.

Our air conditioner was not working and Joe arrived on time with a smile on his face. He completed the work and suggested a tune-up to keep our unit running for the rest of the season. He was efficient and honest.

We had an excellent experience working with Owens Company. We were given a great explanation of our options for installing air conditioning in old Minneapolis home with radiated heat--and decided to go with a mini-split. A week later it was installed, one upstairs unit and one down stairs unit. And just in time for the first real heat wave of the summer. Thanks, Owens!

Their service is fast, expert, and top notch quality. At a recent visit, their repair person not only fixed the problem that led to the call, but also noted a clogged filter and replaced that, and beyond that noted a gas leak at our auxiliary generator, and repaired that. We had been unaware of the leak since it was outside our house. What makes this even more remarkable is that this Owens neither installed nor services the generator! I would recommend them to anyone without any hesitation.

Owens is AMAZING! We sold our home and one of the last details of the inspection was that our air exchange had to be repaired in order to close. We had received bids from others and they wanted to about a thousand dollars.. Owens came out and recognized that we only needed one small part for a few hundred dollars. HONEST and quick turn around is greatly appreciated!

A couple years ago our aging air conditioner went on the fritz and I was in the unfortunate position of having to replace both it and the furnace. It was a dizzying experience trying to figure out the best product and company to do the work. Enter John Owens, the President of Owens Companies. I have known John for many years but never had the opportunity to use his company. He took a personal interest in seeing that we understood the available products and could make an informed decision about the purchase. The pricing was very competitive and the installation and follow-up could not have been better. If you are looking for quality service and a great selection of heating and air conditioning products I would highly recommend Owens Companies.

We were so impressed with Owens company. Our air conditioner broke down on one of the hottest days of this summer and our huskies were miserable. The receptionist said they were really busy, but they were still able to get a technician out on that same day. Such quick and thorough service and the staff was so friendly and accommodating. So nice to see customer sevice like this still exists:)

We were REALLY pleased and impressed with the service technician. Rich, and service from Owens. We called Owens to get a second opinion on our central a/c because another firm said we needed to replace it. The Owens tech thoroughly inspected the system, removed excess coolant, dried the wet areas of the unit (that should not be wet) and gave us advice to help us keep the old unit going for awhile. We are thrilled that we do not yet have to invest in a new system. Good thing we called Owens! We'll definitely call them again for heating, cooling, and ventilation needs in our old home.

After having some negative experiences with our HVAC company, we switched to Owens Companies. Since then Owens has installed 2 new AC units for us and has done repair service on some of our other units. They have done a great job every time they have been here. It's nice to work with a company that is professional, knowledgeable and friendly. I highly recommend Owens Companies.

Last month, on one of the coldest days of the year, our boiler started making noise and I was forced to shut it down, leaving us with no heat source. The company I usually call was unable to come over so I got to work calling companies that specialized in boiler repair. I left a message on the Owens Companies after hour line. It was late in the day on a Saturday afternoon and I was pleasantly surprised to get a return call from Stacie 30 minutes later. I was very impressed that she took the time to help trouble-shoot the problem, even asking me to take a short video of the noise the boiler was making. She then took the time to discuss the problem with one of her techs before calling me back. She said that it was most likely the boiler pump making noise and told me to go ahead and leave the boiler running. She also said that if I needed a service call at any time during the night I could call her. On Sunday morning the temperature in the house dropped to 48 degrees so I called Stacie and within 2 hours Aaron arrived and 1 hour later he had my boiler running and solved the noise coming from the boiler pump. Apparently a left over spring was left inside the pump from a previous service company. I was impressed with the absolute professionalism of both Stacie and Aaron and that their company did not try to up-charge me with additional (unneeded) parts. Stacie was kind and compassionate and when you are facing a night without heat, just being able to talk with someone as knowledgeable as Stacie put me at ease because I knew that I could call her during the night if I needed. Owens Companies offers the superior customer service that is truly one-in-a-million!!!

Another company told me I needed a new boiler for my home costing at least 7400 dollars. I called Owens for a second opinion. After inspecting the boiler Owens was able to fix it for under 500 dollars. Very honest company. They could have told me I needed a new boiler like the first company but instead were very honest and saved me a lot of money. Be very careful, I learned a lot of companies will tell you you need a new system to make a sale. Owens is the only company I will call in the future and would recommend them!

We called Owens Companies for an estimate on a new split ductless air conditioning system. Don came to our house the next day and carefully listened as we explained what we were looking for. He then provided a detailed estimate that captured our plan. Owens installed the system the next week. Owens technician Ben did most of the work and did a great job. He was punctual, courteous, and worked hard. We were particularly impressed that he went out of his way to run coolant lines through a complicated route without cutting any corners. The installed system cools effectively, efficiently, and quietly. We will definitely use Owens again for our heating and cooling needs.

They were not able to figure out how to regulate my two zone system after they installed a new Goodman high efficiency furnace. Having a 2 zone system for 20 + yrs worked just like it should for this long period of time. After Owens install- Messed up completely. To this day my basement zone is turned off on heat and warmer than my upper two floors reading 70 degrees for days??? Oddly enough because this is a basement and also super cold when basement zone is turned off for air conditioning in the summer?? New damper installed and new thermostats. Not happy with their past repeated visits to not solve this problem. Been 1 yr with 2 zones that do not work as a two zone system.
Also, There’s a window of time the technician was set up to come if he arrives earlier than that scheduled time and they sit in the driveway waiting to be let in the clock doesn’t start ticking on time spent waiting to be let in. Unethical.
Incompetent company!
Do not use this HVAC company.

We used Owens to replace an old furnace. The salesperson was knowledgeable and the person who installed it was awesome. The accounting department of Owens is what will get you. Very inefficient. I had to call multiple times to get our payment amount, and after we paid in full, they sent us multiple invoices to pay again? When I called to complain about this, no one returned my call. What the ?? Who ever is in charge of accounting needs serious training or should be replaced. They are the weak spot in the customer experience.

I wish I had called Owens years ago for help! From start to finish, the recent service provided on my furnace's failed blower motor could not have been better. The receptionist was friendly, empathetic and helpful, squeezing me in at a very busy time. The serviceman was timely, courteous, and skilled. Communication was excellent all around. I will only call Owens for all future heating and cooling needs. Many thanks!

Our furnace just wasn't keeping up this past weekend and the temps were headed below zero in the next few days. Fortunately, we called Owens Companies on Monday afternoon and their technician was here by noon the next day. It took some persistence on his part, but he determined which parts needed replacing and we were back up and running, just as the temps went below zero for the next 48 hours. Thanks for the quick response and the well trained technician replaced the parts that needed to be and tuned up the rest of the system. Thanks for the peace of mind!