Reviews of local pros in Bloomington, Minnesota

Had several companies bid a new AC & furnace install for my home. K&S was not only priced fairly, but Steve was fantastic as the project manager and very responsive. Install crew did a great job removing the old system and installing the new and their electricians also did a fantastic job and did more than they needed to in cleaning up a previous 'homeowner special'. Highly recommend getting a quote from them if you're looking for a new AC or furnace.

WARNING! DECEPTIVE PRACTICES! SHADY MANAGEMENT AND OWNERSHIP. PICK ANYONE ELSE IN THE MARKET!

This company is contracted through most home warranty companies, that is a hint to not use them for any service. When our furnace died, it was “covered” under warranty. However, K&S found a way to charge me an additional $1500 for “extraordinary install”. When back-up for this charge was requested they could
not prove the charge, instead they charge a flat rate based on the BTU of the furnace.

As someone who uses more reputable hvac businesses in the area, this was a simple swap in and out of a system requiring no modifications. When I called the office and the home warranty department, they only offered me $600 as a cash out option or to pay the $1500 in extra chargers. They take advantage of people in tough situations and profit from it. DO NOT WORK WITH THEM.

UPDATE: Their response continues to ignore the fact that the warranty company pays them for these installs and purchases the necessary products for installation. K & S then takes advantage of the consumer by charging on top of the $$$ they already receive from the warranty company for “non covered items”. Um, you are paid for the install, what else isn’t covered? Comical and outright shady.

Our AC went out a few weeks back, and had to file a claim through AHS home warranty, we put in our claim around 10pm and K&S came out the next day to inspect our unit. We unfortunately had to get a new unit ordered, the process was an absolute bear with our home warranty HOWEVER everything from start to finish has been a breeze on K&S heating. A few weeks went by and we just had our new unit installed. Everyone has been professional and great to work with. Our only issue (which had nothing to do with K&S) had been our home warranty. They covered very little and forced us to take this long to get our new unit installed.

K&S responded in a timely manner during the cold weather when my Furnace wouldn’t work properly. The furnace ended up having a bad flame sensor that cost $8.88. I was charged $218 for the part which is a 2,400% price mark up. I was also charged for labor and the service call. Soon completion the furnace was completely inspected and given a clean bill of health and operating normally. Overnight, the same problem started to continue. I called K& S to return the following morning and couldn’t get a technician scheduled to recheck the work that they warranty until the following day. With the cold temperatures and danger of water pipes freezing I have had to call a different contractor to complete repairs properly that K&S supposedly repaired and warrantied. K&S stated they would not cover the cost of and subsequent pipe damage if occurred, not the cost of having another contractor complete a service that they already warranty. I would not recommend K&S due to their poor customer service after the visit and their exorbitant price mark up parts.

Update: after making multiple calls to different individuals and gaining no traction I scheduled a separate contractor to evaluate the furnace problem. They found the pressure switches to be the problem. K&S somehow found the time to show back up and then also found the pressure switches to be faulty. The technician left and returned with the parts and repaired the furnace for no additional charge. We do appreciate the response we eventually received. We did not expect to get the new parts for free. We understand it’s a business and there are costs associated with running one. We had only hoped for a quality repair and evaluation at a fair price. However grateful we are with the final result, I can’t help but wonder how many more unsuspecting customers are being charged exorbitant mark up prices simply because they don’t have a clue on what things really cost. Being an electrical contractor by trade I would be professionally embarrassed to have been caught doing this. Buyer beware!

Nice

Quality work, great people that care!

Great service, reasonable. Explained everything completely and accurately.

They did a great job Mr Jim was very nice

They have really helped me with my social security unlike other places

Stacey is incredibly helpful every time I make a service call for my business. Love this company!

Waste of time. Don't call you back when trying to schedule appointments and fail to respond to online requests. Don't wait around for them just move on to the next company.

Job well done by John from Owens had problem with my boiler and he was very quick to know the problem and fixed it in no time .wonderful job.

Everything about the experience was great. The tech was on time, performed great work, repaired the problem satisfactorily, explained it to me in language I could understand and informed me of what I should be aware of down the line. I would use them again in a heartbeat.

They fixed my furnace issue and were both friendly over the phone and in person. The technician was very professional and let me ask a lot of questions about our furnace issue.

Is any business that would side with Culligan water is shady Culligan water had an iron filter in our home when we moved in that failed and they inspected it 2 months prior and said it was working just fine Cullgan is all about money they don't care about your water quality so why would Owens care about your heating and air conditioning.

I do not recommend this company at all. Beware! They have several fees they will charge you - one for arriving at your home and another for them being there "working". Our service person took a full hour to look at our system and tell us there was nothing they could do to help us and then charged us a full hour of labor. Total bill = $250!

Had a sales rep come out on Friday to give me an estimate on replacing my A/C. He's the only one out of 5 companies that didn't write up an estimate on the spot. Said he'd email the estimate and never did. Went with another HVAC company.

We were so happy to have Owens come promptly to get our heat working again - at a reasonable cost! Courteous - knowledgeable - thorough - and effective. Wish we had found them 20 years ago.

Wonderful service! We had an issue with our furnace early December and they were right there when we needed help. Plus, the fee was inexpensive while the customer service was outstanding! Thank you Rolland and Blake!

I had a positive experience with them a few years ago but had a few bumps in getting a quote for a new furnace and AC Overall the staff is great and they are thorough in their analysis. I wouldn't hesitate to call them to work on any of my systems.

Love this local, service driven company! They installed my Thermopride furnace over 35 years ago, and have kept it tip-top ever since. From the scheduler to the service technician, friendly and efficient.