Reviews of local pros in Bloomington, Minnesota

Jake was absolutely the best electrician, very informative, very mindful, very nice and appreciated. He pointed out so many hazards in my home (As I’m a new homeowner of 5 years) that I was unaware of. I have 3 toddlers and my elderly mother to take care of, and Jake cared so much and was determined to get me and my kids home safe before he left because these were fire hazards, it’s an old home. I just appreciate great technicians that actually come out and do the job with a big heart. Thank you so much, it’s not cheap but these guys work makes it worth it so that you know your safer than before. Jake called his team of experts Dylan, and Nick, they were the best to come assist and was so informative worked in -0 weather to get the job done but better yet was concerned about our safety. I definitely recommend these guys because if they seen something they said something! Best team in the city. Be very mindful they spent 6 hours dedicated to my home. Look nowhere else!

My technician, Andrew was outstanding to work with! Timely, knowledgeable and fair. Andrew went over all of my options and answered all of my questions to enable me to make the smartest decision for my issue. The booking process was easy and I received text updates as to when my technician was 30 mins away. Overall satisfied with Hero.

Tech John Nelson arrived as promised 8Am-4pm within the 8 hour time slot/30 -60 min call ahead. John was able to access drain problem and give me a price quote. Choosing $1000 drain clean with high pressure hose/hot water. John was there around 1200-2:00pm 2/10/26.
I had called Hero Services at 800am they were unable to provide a price quote.
John cleared drain and removed water on floor from backed up drain. John left the basement and sink clean and was professional and courteous. Respectful of property and my time. My little dog was also impressed with his friendliness.
I received an invoice the following day for $900 , 10% discount for signing up for $13.00/month inspection of hvac/water heater.
The price of service was high and no coupons have been honored to date.
Hero services was recommended to me by a close friend who had heard good things about company.

Stan was great. Super friendly and helpful. He installed a new flood light on the side of our house, pulled out old phone wiring in the basement, and helped me re-label and organize the old circuit breaker we have. Would definitely recommend and work with him again!

Google Review: HERO Home Services
Rating: ⭐⭐⭐⭐⭐
I cannot recommend HERO Home Services enough, specifically Basey Williams and technician Paul Wlazlo. From start to finish, Basey provided us with stellar service and truly excellent care. He actually took the time to listen to our specific needs, which made all the difference in the world.
Both Basey and Paul were not only professional but also fantastic to work with—fun, personable, and they clearly know their stuff. It’s rare to find a team that makes a home service visit such a positive & enjoyable experience. If you want the job done right by people who actually care, call these two!

Alex was Superb!!!
He is prompt, efficient and knowledgeable.
He did an Excellent job while servicing my home and was courteous and tidy.
Alex cleaned up my central air conditioning system perfectly as well as informed me on future air duct cleaning for my entire home.
I truly appreciate Alex and the Hero team.
Hero is an Outstanding and reliable company to work with and we will use them again in the future.
Thank You.

John was extremely helpful and did a great job of explaining what needed to be done. I was very impressed that he responded quickly and was prompt regarding his arrival and with answering my questions. He provided a reasonable quote but unfortunately it was outside of my current budget and thus decided to wait for now.
Based on my experience with John I would not hesitate to call Hero in the future. John was very understanding of my situation and did not try to pressure or upsell services…to management I would say that you have a great representative in John and an excellent plumber.

Hero plumbing has always treated us fairly and are very thorough. They are prompt and friendly. We have an older home that requires updating. Their prices are extremely fair. Austin was thorough and explained everything very clearly. He gave us prices up front, and as a follow-up, in a detailed email. We have never been pressured into completing any maintenance they recommended. You will not be disappointed by calling Hero Home Services.

I recently had a maintenance check on my furnace, and my experience was absolutely wonderful! The technician, Landon, was fantastic. He not only walked me through all the issues I was facing but also explained the different options available for addressing them.What I appreciated most was that he allowed me to watch as he worked on checking the furnace. This hands-on approach helped me understand all the components and the importance of maintenance tasks like blower cleaning and duct cleaning. Landon was professional, friendly, and generous with his time. I highly recommend his service and give him a solid five stars out of five!

Lasting impressions.

Hero - a couple of areas for improvement. First on following up on a complaint, and second for a driver to not drive across my lawn on their way to my neighbor's service call.

The first service person assured me over and over that I would get a follow up call within two days (probably sooner). Her tone and reassurance helped calm me down. Now after a week, I called in and heard that you did receive my email last Tuesday with videos and photos, and I am told you'll have the manager "talk with the driver".

I get what I take for common sense and common decency is not so common for others. 1.) follow up when you say you will and 2.) do not drive on someone's lawn while you are attempting a U-turn in the street. Tire tracks aside, impressions last.

No need to respond. I have looked at many of the 1 star reviews and the common theme is the "cut and paste" response. I get it, you're sorry for any inconvenience and your goal is excellent customer service. Just letting you know of the lasting impression you made with me. Hopefully others will be the benefactor of any changes you decide to implement.

Luke did an outstanding job. He thoroughly inspected my furnace, and clearly explained what needed attention. His professionalism and technical expertise were evident throughout the entire visit. I’m very pleased with the quality of his work and would highly recommend both Luke and Hero Home Services. Thank you for the excellent service!

Prompt service, very professional, helpful in diagnosing the issues, provided a clear explanation and guidance on options to remediate the issue. Very helpful and easy to work with- I would definitely recommend Hero and Jeff Super to friends, neighbors and family in my network.

​I had a great experience with Hero and our tech, Brady. He arrived right on time and did a deep dive into our furnace, inspecting every piece to ensure it was running right.

​Brady was professional, easy to work with, and did a fantastic job diagnosing our issues. We really appreciated that he provided clear explanations and a few different viable solutions so we could choose what worked best for us without any pressure.

​I highly recommend the Hero team and Brady Lonetti to all my friends and family!

I called for help getting a smart thermostat installed. The technician who came over was very nice and professional, but it was “policy” that he do a whole house checkup first (this took much longer than I was banking on) and “policy” that he call a higher up to get advice multiple times and “policy” that they pitch a bunch of other fixes to me before even discussing the one service I thought I was purchasing. When I finally got the price for the thermostat install, it was super high — well out of the range I had seen online.

I declined all services, then they suddenly were able to throw in the thermostat installation for free. I feel like the work he did was good, but it’s only half done and I need to call to schedule the vent cleaning. I’m nervous about leaving this negative review before I’ve received all of what I paid for, but they keep texting me about it.

tl;dr I did not enjoy the bait-and-switch or the high pressure sales tactics. I eventually brought this one service from them, but I won’t be signing up for their monthly plan or calling upon them for HVAC services in the future.

The technician that visited our home was named Mike L. His customer service was outstanding. He established himself as a professional by presenting courtesy in his greeting, sharing with me the service that would be imparted, and educating me with the issues that were at hand. At no time was I rushed, pressured, or felt misled. I would describe him as genuine and sincere in his manner and conduct. His arrival was prompt and as scheduled. My complete experience was excellent. Today I was treated respectfully, I was educated and gifted with understanding, and a lifelong HVAC provider. Thank you Mike L.

Customer service is very friendly. I am however disappointed in the lack of communication about when they will arrive and when they are running late. The first day the tech was on time and great to work with. The second day we where scheduled to have a supervisor. 45 after my arrival window past and I hadn't heard anything I had to call the company to find out he was running late. It was 3 hours later that I finally heard from supervisor. I rescheduled the supervisor to come the next day and he arrived within the arrival window. The supervisor was very nice and explained well the situation. I would have given more stars but feel the company fell very short not having someone contact me with updates. I call or even a text to let me know they where running late would have prevented the fewer stars. If I may make a suggestion I would highly suggest having techs and supervisors call or text with updates. Especially if the arrival window has already past. Other then that the tech supervisor and the crew that installed the new furnace did a great job.

Service Today! got to my place right on time and Chuck was very personable. He did an outstanding job of educating me on my current furnace and AC units. We have been without an AC for a week so we needed someone good to guide us through the replacement process and Chuck did exactly that. He gave us some great options in regard to pricing. Highly recommend these guys, very reputable and very personable.

First off, they scheduled me almost immediately, which was important as I had a modest degree of urgency considering another home improvement project. I had one plumbing issue, to install a turnoff valve for the water line going to my refrigerator. Ryan Johnson from Service Today was exceptional in identifying the issue and also discovering that I was using soft water for the fridge, which made the ice cloudy and icky. So, he saved me having to get a water purification system. Also, while we were wrapping up, one of my toilets started to leak. He quickly fixed it and helped me in the process of getting a new toilet. Very positive experience. Highly recommend Service Today!

PROCEED WITH CAUTION IF HIRING THIS BUSINESS!! I recently called them to install 2 new ceiling fans in my house. When I called I let them know that these were new installs and they would need to cut a hole in the ceiling. They said that’s no problem and scheduled me for service between 2 and 5 a couple of days later. The day of the install I waited and waited and at around 4:30 I got a call saying they were stuck at another job and couldn’t make it that day but scheduled for the next day at the same time (between 2 and 5). I told them again that it would be a new install and they again said no problem. The next day the service tech arrived with NO TOOLS only a small briefcase and an iPad. When he arrived told him about the ceiling fans and cutting a whole in the ceiling. He spent the next hour checking every outlet in my house for “drop” and then “presented” his findings to me and tried to sell me a service plan. After his presentation I asked him when he was going to install the ceiling fans and he told me that he didn’t have time because it takes 8 hours to install 2 ceiling fans. When I told him that they were supposed to have shown up the day before he started apologizing and saying there were big communication problems in the company. He could sense my frustration and anger and asked if I wanted an estimate. I told him he could give me an estimate and I would decide if I was going to use the company. I was SHOCKED when I saw the estimate. The estimate he gave me was $4000. Before he left, he made sure to charge me the service fee (even though he didn’t service anything). Needless to say I did NOT use them for my ceiling fan install. I called another company that installed the two ceiling fans in 4 hours and cost me about $600. I saved $3400 and will NEVER call this company again. I encourage you to be very cautious before hiring them for your job.

This is the second time that I've used Service Today, but the first time I've used them for plumbing. During the recent cold snap, the floor drain in my laundry room backed up and left 2 inches of water and sludge in my basement. I first contacted a plumbing service that I had used in the past and had a warranty with, only to find out that they no longer had anyone on staff who could snake a floor drain...a plumbing service that couldn't snake a drain!! I then quickly called Service Today because I had such a great experience with them when I was having electrical problems. Much like before, they were able to get me scheduled pretty quickly, they sent a reminder the day of my appointment, and called me when they were 30 minutes away. Garvin, who was the plumber that came to my home was beyond fantastic. He was friendly, professional, and very thorough. After assessing the situation and listening to my concerns, we were able to come up with a plan of action that would take care of my immediate problem and that I would be able to afford. After this second encounter with Service Today, I am convinced that they will be my "go to" company for ANY future home repairs. A very special thank you to Garvin, who was able to take care of my plumbing issues and put my mind at ease, while also following all COVID protocol and leaving the affected area much cleaner than it was before he arrived.

One of their technicians came out to give us an estimate on adding a new outlet. He appeared to have to follow a protocol unrelated to what we were asking for. He tested outlets around the house, then put someone from the office on speaker phone to try to sell additional services. This was annoying, and a total waste of my time in my work day. Rather than having an efficient visit for the technician to gather the information needed to write the estimate for the work, he had to go around and test unrelated outlets and make me sit through a fear-mongering sales call, adding 15-20 minutes to the visit. Their estimate came in $500 higher than the other estimate we've received so far. I will NOT bother with this company again. The technician was courteous, but clearly made to follow a protocol that does no favors to the customer.