Home Services reviews in Burnsville, Minnesota

Has Nature Scapes do fall oversees and fall fertilizer. Both done very late in season. Fertilized the yard in about two minutes. Watched him miss areas. Neighbors yard was done in an orderly fashion by another company and it looks lush and green. I am done with Nature Scapes. Wouldn’t recommend this company.

Had to chase them for 2 months to come out and have my aeration, overseed and tree fertilization done. Multiple times they said we're coming out and did not. Finally came out when there was 2" of snow on the ground and didn't do my backyard! Another call and another day it's finally all done. I wouldn't be surprised if they didn't even overseed. With all the snow I have no way of knowing. I'm hiring a lawn service next spring for the season and it will not be NatureScape.

I have had a lot of lawn service providers over the last 19 years. Naturescape is the only one that has done a very good job for us. Staff addresses our concerns and talks to us when we have questions. Other companies just ignored us.

I had used them for a few years without any problems, But last year, their service and their 100% customer satisfaction guarantee fell short. They came out to aerate, and generally, you can SEE the actual plugs, last fall, I couldn't tell that they had done any work. They sent someone out to RE-do the aeration, but when that service tech arrived he decided he saw some and wasn't going to re-aerate. To come all that way and not provide the service was quite disappointing. I have since asked to be removed from their mailing list. And Just in case they want to state that they can't find records of us, it's under C. Winter.

I have used nature scape for a while now and always been happy with the service. But recently they had a new person come to our house and they were very detailed with applying our lawn treatment. Thanks for taking extra steps with your service.

They are not a reliable company. My yard doesnt look good. They said someone would be out by the end of the week and never showed up. Its June and they have done 1 application, the day before a winter storm that everyone knew about for about a week. Seems like a money grab, not sure there looking for repeat customers. Just fleecing people once.

Excellent customer service! I ordered lawn care and aeration programs several days ago before I had known my husband ordered the same programs from another lawn compony. So I sent an email to plymouth offce to cancel my order last Friday and I received the cancellation confirmation email from the office the next day! Definitely recommend this office to my friends!

We had the mosquito service and was the absolute worst service ever. We paid for 4 treatments and they were to come every 3-4 weeks throughout the summer, but they came more like every 8 weeks and only after several calls. I had to call multiple times to get them to come out. Every time I would call, I would get an excuse or an assurance they would be out right away. Another week would pass and I'd call again. I complained so much, they told me they would send a partial refund but of course I never got it. We had terrible customer service the year before and I should have trusted my gut and not signed up with them again, but I got several assurances that they would be very prompt. If I could give them zero stars, I would.

**FINAL UPDATE: They are terrible. I have not received anything close to the service that I signed up for. Every single time I was due for a treatment I had to call them MULTIPLE times. I never once got a call back from the local office.

Like another user commented, they just don't care. Completely unprofessional. Zero stars, if I could.

*ORIGINAL POST: No clarity around when the next treatments will be. Totally unprofessional. Just moved into the neighborhood, so I suppose I could have been have been a long term recurring customer, but I’ll go elsewhere.

*FIRST UPDATE: I received a call 8/10/20 from Craig @ Corporate Office. Craig was very gracious and let me know that I will receive treatment tomorrow, 8/11/20. Though late, I'm encouraged by the service I received from Craig. I will update the review once I know more.

**SECOND UPDATE: I have been ghosted yet again. It’s been 6 weeks and I’ve heard absolutely zero from NatureScape regarding my 3rd treatment. This is really bad.

I have been a customer using their lawncare- fertilizer and weed control services for over 2 years now.The quality has deteriorated significantly starting this year- lot of weeds growing, the lawn color looks pathetic- i suspect they are cutting corners on the quality / quantity of fertilizer. The customer rep was very defensive when i called to report the issue, rather than trying to help fix it. I am NOT renewing my contract next year, its been a complete waste of money this year

Great service and interactions whether it is arranging appointments, connecting before arriving, and following up to make sure the service was satisifactory. As much as I like doing my own yardwork, its hard not to have Naturescape provide fall and sprint aeration when you look at the cost vs renting the equipment myself. Thanks !

Aside from being reasonably priced as I've shopped around for lawn care, this Naturescape has always been very responsive when I've called them. E.g., I called yesterday to inquire about the timing of our next application since I was seeing an increase in broad leaf weeds and thistles. The representative said we were due for our next application and she would put an ASAP on our file. The technician was here at 6:45 this morning to apply our treatment. BRAVO!

Terribly disappointed with this company. If it allowed it I would give them zero stars. Have used them in the past and had no issues. It is June 1st and I am yet to get my first application of fertilizer that was paid for 2.5 months ago. I have never been contacted by them about the delay and only have received info when I called. Lots of apologies and excuses why it has not been done. $189 dollars to be literally 20% through the mowing season without any fertilizer yet. Save yourself some headache and do it yourself or pay someone else to do it. Lots of excuses about the weather but funny, I have seen their competitors out nonstop.

Update: They never called as they stated in response to this review.

I used naturescape this past year for weeds. They never came out so I would have to call constantly to get them to do the treatments. I would call for retreatments which are guaranteed and they wouldn’t ever come. I received voicemails apologizing for lack of staff and lack of responsiveness, and I had weeds all summer. I gave them the chance to make it right and own their poor quality, and instead they lost my business. I would go anywhere else, it’s a waste of money, as you’ll have to pay someone else to actually get results.

Over years we have found Naturescape to be quick and courteous in reply and diligent in following up to make us feel comfortable with how to manage our lawn. They have been patient in explaining recommendations and committed to making sure any concerns we have are addressed. Thanks for good service.

I have had an outstanding response by the Burnsville branch. I was having a baby shower June 1 and called 6 days prior asking for service, I knew this was a big ask at this time of year. The branch manager, Dillon, was here at 5:00 on a Thursday spraying our lawn. I have been a customer for many years and can always count on Naturescape to respond to my needs.

I do not recommend nature scape for yard service! They came out damaged my yard tore it up, then damaged my lilac plant and curbing with their machine. Did not call me to tell me this. I found all this out with my security cameras. They proceeded to leave me a bill as if the work was completed. I had to call them about this. The manager said she would be out to fix the damage. Never apologize it was a oh well!
They sent someone out that did a terrible job attempting to finish the aerating...left my gate open which then my dog got out. Again no apology for this either. They still have not fixed the damage or returning my calls or emails. But are still sending me bills for the terrible work they did. A huge headache!! Terrible customer service and communication on their part! Avoid at all cost. This was the plymouth location.

Update:
I got a phone call from management in WI. We spoke. I did not trust to have them back out on my property because of everything. He stated I was not responsible for my bill due to their fault of the damage. Today I get in the mail a bill with a late charge! They can not get their act together! Not paying that bill...I have voicemail stating I don't have to pay. This company is a joke!

I have used nature scape for many years for mowing, weed control and other lawn services, they are very courteous and helpful with my needs also very reasonable
Great company, I had a great experience with them, hope to use them for many years to come

Update: last year’s weed control did work. I will be giving them a try again this year.

Update: I have been contacted by Naturescape and my lawn was retreated. I will update on the effectiveness.

Their guarantee is a joke. They sprayed for weeds and it did nothing. I was told to wait a week, still nothing. The sprayed again after that, did nothing. I gave it more time and the weeds are worse than before spraying.

I called and said that I don’t want anything for free, just some reasonable reduction in weeds. They said I need 4 weed control treatments to show any results, which anyone knows is false. One good weed treatment shows great results if it’s done correctly.

I asked them to come take a look at my lawn to see if I was being unreasonable. The answer was, “no” and I needed 4 treatments. I told them that I was going else where. Reply was no problem and good luck without 4 treatments.

They were supposed to come out about two weeks ago and still have not been out to treat the lawn. My next door neighbor also uses them and they didn't even treat my lawn when they did hers. I've called twice and have given up. Will definitely be using some other company in the future. I've used them for years and it seems every year the service has been worse. My lawn is full of weeds now

I contacted Naturescape for lawn mowing on May 16th and was told they would maybe able to be there May19 but would definitely be there by May22-23. On May 24th I called to make sure they wasn’t an issue and was told they guaranteed to have someone to mow my lawn in May25th. Two days later on May26 I reached out to Naturescape again since no one had mowed or reached out to me with an explanation of the delay. After being on hold for 10 min I was sent to voicemail. I called back and the same thing happened. (Maybe screening calls?) I called from a different phone number and someone answered within 3 rings. I explained the situation and they guaranteed they would have someone there on May 30. My lawn was getting long enough to become an issue. I told her it was unacceptable and I needed someone to come out the remained on the day on the 26th or Saturday the 27th. She said she was not able to do that. I told her I would like to cancel my account and all future services. She asked if there was anything they could do to keep me as a client. I said simple get someone out to cut my grass today or tomorrow. After checking with her manager she said they guaranteed it would be cut on the 30th. After they had failed twice and had already given a false guarantee, I was done with Naturescape and cancelled my account.