Constraction reviews in Eagan, Minnesota

Pros: Zach advocated for us to get our roof replaced from hail damage with the insurance company was awesome. Roofers were efficient and timely, only took 6 hours and the roof looks great. Cons: Our neighbor embarrassingly found a lot of nails in his yard and was worried his dog would step on them. The workers were unresponsive when he mentioned it to them.

Working with Patrick was amazing. I had a few contractors came by and could get my insurance approved. But Patrick was willing to take a few more steps and did the work for me and got me approved. Very happy with the work and the service. Thanks to Patrick and Ameripro.

AmeriPro Roofing worked through my insurance company to cover and replace my roof. I will break my interactions with AmeriPro down into three acts.

Act 1: Before the Roof Installation - 5 Stars
I worked with Jeff and his manager Chris to call the insurance company, take photos of the roof and damage to the roof, and generally get the train rolling on the work. Jeff was responsive, honest, and a pleasure to work with. I give Jeff a lot of credit for getting the insurance company to cover the roof.

Act 2: Installation - 2 Stars
Overall, pretty pleased with the quality of the work. The roof looks nice. However, the crew doing the work was not communicative (we knew the roof was being done that day because we saw people wandering around our backyard at 7:30 in the morning), they left their garbage trailer blocking our garage with no indication as to when they'd come pick it up, and I am still finding stray nails in our driveway / yard / garage a month later. The crew replaced a roof vent that Jeff and I had discussed should be removed and plugged over. Overall, even though we are happy with the results, the lack of communication and the mistakes made by the crew on install make this a two-star experience.

Act 3: Post-Installation - 0 Stars
After install came time to pay. As mentioned, throughout the process Jeff was my main point of contact. When it came time to pay, I was informed that Jeff was no longer with the company, and I worked with Julie, the Quality Assurance Supervisor. Julie was not very responsive to my emails, and it was difficult to understand what I actually owed the company and where in the process AmeriPro was in consultation with the insurance company. Julie insisted that I pay AmeriPro for the roof vent that Jeff and I agreed would not be installed (and that we agreed after the fact that I wouldn't have to pay for before he left the company). Based on my interactions with Julie, I do not believe the "office" side of AmeriPro knows what what the crew actually did - which makes a negotiation about what I should or should not pay based on work that was actually done difficult. Eventually I paid AmeriPro more than I think was fair just to be done with it. The total amount I was asking for was just over $100, and I'm beyond disappointed that AmeriPro went back on their word and charged me for something I did not want them to do in the first place. That interaction left a sour taste in my mouth.

Zach was our sales rep at AmeriPro and he was very professional and helped every step of the way. He also helped with all of the communication with our insurance company during the claim process. I would recommend AmeriPro to anyone looking to get their roof done. Thank you!!

Zach was very responsive and answered all of our questions, plus his knowledge of navigating insurance was great! The install crew was professional and incredibly efficient. Plus, they came back the next day to make sure everything was as we wanted - top notch!

AmeriPro did a great job on my roof, but I also appreciate how hard they worked to resolve insurance issues. Without AmeriPro, there is no way I would have figured out the mess that the insurance company put me in. Really appreciated that help!

I recommend this company, they went above and beyond to resolve the misunderstanding between the sales representative and me, the work was done within two days, the crew took really good care of my house, once they completed the job they took the time to clean everything on the floor and replace one of my solar lights that was damage when it was being removed. They follow up with me every step of the way until I was satisfied with my new roof and the new light. Great company and great experience working with everyone who help me with this.

I highly recommend not contracting with AmeriPro on any roofing or home improvement needs. My experience with them was very poor, stressful, and unprofessional and mirrors the reviews of those that took the time to provide similar feedback to what I am about to say.

My experience with AmeriPro was excellent when they were trying to secure me as a customer. After that, it went downhill rapidly. I will try to explain what I went through in chronological order so it paints the most accurate possible picture.

I was told I would be given at least 24 hour notice of when the work would be completed. I advised that I have neighbors with aggressive dogs on one side and it would be critical that the workers not go into their yard, and on the other side my neighbors have a new born so I wanted to give them a heads up so that they could plan accordingly. I was given no notice, and instead, the crew came at 6 am, unannounced, were in my neighbors yard right away and I was unable to give the neighbors with a newborn proper notice to make alternate plans for the day. I didn't make alternate work arrangements for the day, either and that presented challenges for me professionally. I called and complained, was very upset, but that didn't make a difference because the same thing happened with the gutter work that happened at a later date. No notice and when gutter crews showed up, they didn't know where they were supposed to install the gutters, knocked on my neighbors door and she ended up getting a hold of me so I could come out and explain what needed to be done. I had covid and was really sick, and it presented a hardship on me to have to deal with a situation that could have easily been avoided had AmeriPro operated professionally.

I was quoted a price for the roof and gutters that was around 13K less than what I was charged. Billing is not transparent, and when I asked clarifying questions the replies were either rude, or non-existent. It took Julie weeks to reply to one of the emails I sent, and she only replied then because she wanted to collect payment. I received multiple "final invoices" that were all drastically different. I still have no idea what the breakdown of charges were that I received and at one point, Nationwide advised me to not pay AmeriPro until I got answers. I had better roof replacement coverage, and to receive the additional payout from Nationwide, AmeriPro had a list of things they had to provide to Nationwide. I provided this list to Julie, Mike, and another associate multiple times. I was told the first time I asked that the items were sent. I was told the second time I asked that the items were sent. I was told the third time that items were sent, and then Julie sent me a redacted invoice showing what was ordered and asked if I needed anything else. None of the required items on the list that I provided were given to me or Nationwide, despite being very transparent about what was required. She also explained that she didnt have the final invoice until that day so they couldn't send the final materials invoice until then, despite having told me before that everything Nationwide needed was sent (so, I was lied to, a few times). Redacting invoices and not providing a breakdown of charges screams fraud.

After paying the final, "final invoice" (that was labeled "final invoice" in bold at the top), I received a message from Julie that I owed another $700 for the difference of what I agreed to pay vs. what insurance would cover for lumber to patch my roof. I did indeed agree to pay that, but why was it not included in the final invoice? When I get a chance to pursue this further, I will.

My neighbors had a wonderful experience with the roofing company that did the work on their house, and I should have gone with the contractor they used. This company is so unprofessional and I strongly urge against contracting them for your home needs. There is so much more I could write, but alas, not enough time in the day.

Maggie

UPDATE: We had our roof done in 2022. We thought everything was ok after having our roof replaced but little did we know there were problems lurking. This year 2024 while going through mold remdediation on our house unrelated to the roof, we found water streaks on our walls inside our cubbies upstairs. Had Ameripro come out to check it out. The guy who came our went up on the roof and then told us that our fascia board was rotting and that was the problem and it looked like they didn't replace the flashing. We were told they would replace the fascia board and flashing but I would need to sign a paper to change the work order. Didn't realize they wanted me to sign a release of liability for any other damage from this. I refused. We might have rotted boards under there with who knows what kind of damage and they are liable. So far are not willing to take responsibility for their neglegence. Please check with the Better Business Bureau there are a lot of complaints. We will have to take them to small claims court after we have another company do the work before the snow comes. They are trying to say we had someone else come and service our roof after they put the roof on and did the terrible caulking job when they are the ones who caulked it, no one else was on our roof. Very disappointed that we have to go through all this stress. Please think twice. When they changed their name from American Dream home to Ameripro something happened, they had good reviews before but not now and we got a mess going on now.

OLD REVIEW
We were very pleased with the work done by this company. Working with Zach was a very pleasant experience. He was professional, prompt, personable and knowledgeable. It was nice to have someone who could help us with the insurance claim. The crew showed up early and got the job done and everything cleaned up by about 4:00. We would recommend this company to anyone planning to have a roof replacement.

Zach is amazing! he walks me through the whole process and explains how it works best for me and always updating me on everything. He is the most honest and best sales manager. The crew did an amazing job too, very quality and they were here early to finish my roofing on time as I expected. I appreciated. Thank You Zach!

After having three other roofing contractors check my roof for storm damage, I got a call out of the blue from AmeriPro and set up an inspection appt. Zach came by right on time and was able to spot multiple instances of hail damage on my garage roof. After explaining why and how even one spot of hail damage could lead to further damage down the road, Zach explained different options as to what could be done and how to go about it. He gave me an estimate, kicked off the insurance piece, and went over timetable of work.

Zach at AmeriPro was the only contractor to actually get up on my two story roof and look for damage. He spotted additional storm damage on my gutters as well. He communicated thoroughly and honestly during the entire process, and I couldn't be more pleased with the outcome and experience.

Additionally, because my roofing was installed in colder weather, some of the shingles didn't lay completely flat. I called the AmeriPro contact number, and they stated that that can happen with cold weather. I was told it would take some hot summer days to flatten out and to call them if it remained that way into the summer. However, all shingles flattened out before the first snowfall.

Overall, outstanding service and communication.

Chad was completely professional and very knowledgeable about roofing and hail damage.

After working with Mike, I was able to get my roof and siding replaced by insurance. After the last hail storm I had quite a bit of damage and once I was walked through the process I was confident in AmeriPro’s ability to get the job done. The crew worked quickly and cleaned up well after.

Working with AmeriPro was such a poor experience. The communication received from the various members of your team was essentially non- existent throughout the entirety of the replacement of my home's siding. There truly was no project management from the company. Our experience was so poor we agreed to end the contract and took our roofing replacement elsewhere. Would not recommend AmeriPro to anyone and would go so far as to warn people against using the company.

Ameripro was by far the best roofing company that I had dealt with. Mike came out and was very professional. Mike was able to assist and work around my busy schedule. Mike gave a lot of great suggestions and smoothed everything out. Was able to get my roof fixed without being hassled.

Julie was also amazing and was able to assist me with helping me with my insurance. Although my insurance was making it very difficult to get my roof repaired and paid for, Julie did an amazing job. Julie was able to assist me and walked me through step by step to get my roof replaced.

Thank you Mike and Julie!

Great service from Chad Staniec. Our roof was completed in 1 day and cleanup was done well.

Jordan was great throughout the entire experience. He texted and responded to my questions way outside of business hours. I got my roof and gutters replaced with only my deductible out of pocket. The guys work incredibly fast and did a great job!

I own an 10 unit apartment building. After a huge hail storm I had the insurance company asses the damage. They told me it didn't need to be replaced when it was clear to me it did. Then we had high winds and shingles from the roof littered the lawn and sidewalks. My Nephew recommended Ameripro Roofing. I called and I met Jordan Johnson and shared my frustrations With him. He suggested to set up an appointment with the insurance adjuster and they would be there . Jordan was able to talk with the adjuster and he did agree the roof needed to be replaced. He walked me through each step with kindness and respect. He was very professional . I will always recommend this business to everyone I know. Thanks so much Jordan

AmeriPro is an amazing outfit to work with. Mike Geary has and continues to go above and beyond to help wherever needed.

Jordan Johnson was such a huge help from start to finish. We had some tree storm damage and Jordan came quickly to assess damage and condition of roof. Our insurance company was offering us like $900 to repair a few shingles and I was trying to figure what roofer I could get for that amount of money. Jordan took one look at our roof and seen that they don't make my shingles anymore, and we signed on with AmeriPro to handle our roofing situation. AmeriPro/ Jordan have been a godsend to work with and handle everything with our insurance company. Jordan and company settled with our insurance company to replace my entire roof and before winter! Jordan kept constant communication with us. So deeply appreciative of the whole experience with Jordan and AmeriPro. I won't go into details of all the things we were dealing with personally (cancer, accident, surgery, etc) so for the AmeriPro team to handle all negotiations and everything was such a blessing. I can't praise enough the gratitude, excitement and relief to have a new safe roof- and all I had to do was sign a piece of paper, wait and enjoy the results. Would love to add photos, but the day of install I was in surgery, maybe I can update at a later time.
Hugs to team AmeriPro (and of course the install crew). Install crew was efficient and cleaned up everything before leaving our house. They even blew off my deck😀.
Highly recommend!

Jordan johnson, great person, answered all the questions I needed answered, texting me back when when I had questions, an did great job on the roof,