Constraction reviews in Eagan, Minnesota

Linda was absolutely fantastic to work with. She has great communications skills and kept us updated during the whole process and was always so positive and solution-oriented. Everyone that worked with her was great, too. I am very glad we had ServePro help us.

I have just had a silver lining appear from a very, very dark cloud and it was Linda and her amazing people at ServePro. Sadly, I had a crazy disaster happen when a leak occurred on my second floor. I called a very well-known St Paul Plumbing company to come out and they sent a “so called” plumber out to stop and fix the problem. After five and a half hours, multiple cut holes in my first floor ceiling, stained carpet and drips into my finished basement he still didn’t know the problem. I spoke to my insurance people and they said they would call ServePro in to help me clean up. Linda and her team totally worked around my schedule and daily demands. She was amazing and they were the ones who pin-pointed the problem. Linda was here for me to cry to and be supported by the entire time. Morning or night she answered her phone seven days a week. One day when checking moisture readings her supervisor was with her. They had a long day and the Supervisor waited in the van while Linda reviewed and assured me but I made certain to rave on the service, the attention she and her special assistant Eric gave to me. I realize this is just one of the many cases Linda has to deal with regularly BUT she is AMAZING! Linda’s work is complete, compliant, code worthy, respectful while understanding, very accommodating and compassionate. She is a premier example of ServePro’s standards, an exceptional individual, employee and representative of ServePro.

Thank you Eric and Linda for everything.
Janie

Roni Adams from the Eagan/Apply Valley Servpro location gave me useful advice and spent a while explaining options even though it became clear early in our encounter that there wasn't going to be any work in my situation for him/Servpro.

I had some water damage related to a pipe leak on an upper floor and was uncertain of how big of an issue it was. I talked to a plumber (who fixed the source of the issue) and he recommended a second guy to consider restoration work. THAT guy wanted to rip out two floors and other things beginning that night, which would rather clearly have been insurance fraud in my mind given I had little more than one eight-inch bubble in my ceiling.

Roni gave me a balanced view of the issue and its possible relation on mold, appearance, etc despite not even being paid for the free inspection. He also gave advice on what was worth trying to do myself to decrease my bill for a contractor to replace sheet rock in the future.

Very helpful and recommended for anyone trying to figure out the scope of a water issue.

I live in a senior high rise and was flooded because of a leaky toilet three floors above me. The folks from Servpro were here immediately and were terrific!! Linda was outstanding!! So kind and had empathy for my demise!! Highly recommend this company.

This company has the whole package. I was lucky enough to work with Linda and her crew. She is very good at communicating and explaining in detail.Thank you again for going over and beyond for my neighbor. That was so thoughtful of you.Thank you so much for the new fridge and the groceries. Definitely would call this location again and I would ask for Linda crew.

Omg! For 5 days we lived with Sewage that came up through the floor drains and in to the basement and they came out and set up professionally and were done in an about an hour and1/2 but they couldn't clear the floor drains because the plummers that caused the original problem had actually plugged the floor drains. And Linda and her crew went above and beyond for our landlord. Very very professional, very compassionate and they did a great job for a great price . Love , love,love them I cried tears of joy. And I will be calling them again to do our professionally clean our carpets. And anyone I know who needs any their services I would highly recommend them. Thank you Servpro.And Linda and her crew.

Linda did a great job getting our kitchen dried out over Thanksgiving weekend. She worked around our schedule, communicated when she was going to arrive, showed up on time, and accomplished any needed tasks efficiently so we could get back to our schedule. At the end of the drying process, she got all the equipment packed up, moved out, and cleaned up leaving no trace she had been there. She was very very friendly and a joy to work with.

My second floor bathroom tub drain failed and flooded the hallway, entry and half bath on my first floor. I spoke with Heather at ServPro, who treated me with kindness, professionalism and a understanding of my situation. Heather had a crew out to my home that day.

Reese led the water removal crew. His two man crew cleaned up my water mess. They next made a thorough inspection of the damaged area. They then removed sagging ceiling drywall and then set up fans and a dehumidifier. A ServPro crew returned
each day, at the scheduled time to monitor and expedite the clean up. All of this work was professionally done and my home was left cleaner than when they arrived.

ServPro, Heather and Reese deserve five stars...they are the best.

Sincerely,
John Cusack

Linda was awesome to work. She was extremely quick to respond to our original inquiry and was diligent about following up with me throughout the restoration (clean up) process. Her restoration crew did a great job of preserving much of the hardwood floor trim and molding. Not only did they take great care in removing the pieces, they also numbered each piece, which allowed me to reuse almost 100% of the wood. ServePro had vendors to help move out our furniture and store it while we remodeled. Linda also did a very nice job of keeping us in the loop on what to expect during the entire process. Thank you ServPro Team!

We came home from vacation to water damage in our basement--finished half of the basement, carpet soaked. I called Servpro on a Friday afternoon. I was surprised and very pleased that they were able to come out that night. Linda N. and James wasted no time setting up fans and dehumidifiers. Linda came out on Sat morning and on Sunday morning and every day the following week. Linda is knowledgeable, dedicated and dependable. She made numerous calls on our behalf to our insurance company and to other Servpro professionals who would be needed to complete our basement work. She is a hard worker, takes her job very seriously and understands what the homeowner is going through. I give her very high marks for job performance and would recommend her to others in need of the above services.

We had a sewage issue at our house and the floor, trim, frames, and vanity in the bathroom/mudroom area were damaged. Linda came by quickly and helped guide us through the process of mitigating the water damage and dealing with our insurance company. Everything was completed quickly and she was great to work with. Highly recommended!

We had an unfortunate flooding experience. Servpro was here immediately after contacting our insurance company. They assessed the water damage and brought the equipment needed to dry it up. James and Kamia were professional and helpful with explaining exactly what they were doing.

James did an exceptional job for us. From the initial evaluation to the final details, we were pleased with the quality of work and his professional, friendly manner. We would highly recommend him for other jobs.

Our property had a water heater leak in the lower level. We went down stairs to find wet cartpet. Knowing
we had limited time to get it taken care of before mold/mildew sets in, we called ServPro Eagan/AV. I spoke with Cliff and their technician Eric was at my front door in under 30 minutes. (on a Saturday) Eric got to work checking the area and setting up his equipment. He was very friendly and professional and let me know exactly what he was doing and why. He got everything dried out and treated in just a few days. We were so thankful that we didn't have to tear out and replace all of the carpet.
I definitely strongly recomend ServPro Eagan/AV. Their customer service was fantastic and very responsive. They were fast, efficient, reasonable and very professional.
Thank you so much to Eric, Cliff and the rest of the staff!
Scott Lane

Roni Adams was great to work with and handled my situation very well. He took care to measure all concerning areas for moisture levels and talked about appropriate mitigation strategies. I am very pleased with the service and will call Servpro again if needed.

Thanks, Roni!

Austin and ServPro did an amazing job! They were out within an hour of calling, and willing to work closely with me for a major water damage product. Highly recommend!

Roni came out when we weren’t sure about how to handle a leak we had from the attic and gave us a great deal of useful information on how to handle it moving forward. Because of the moisture reading, he confirmed the course of action we should take and gave us all sorts of guidance on how to go about it. He even pointed us in the direction to get a better dehumidifier to quicken the process.

We are eternally grateful for the education and guidance on how to handle this little accident, and confirmation of all the steps needed to properly fix the issue. Roni, you’re a rockstar, and we’re still good for that return visit off hours if you’d like! 5/5 🌟

We called Servpro after the city sewer backed up into our basement. Servpro responded promptly and sent a team out same day to begin cleanup. Eric and Chad were incredibly knowledgeable, professional and polite. The team did a great job and everything was completed thoroughly. Highly recommended

Our laundromat recently experienced a dryer fire. I called ServPro the day of the fire. The very next morning , Cliff was at our laundromat mapping out a plan and organizing his team . His cleaning crew worked all weekend cleaning and mitigating the pungent smell of the fire. Whenever I had a question Cliff always answered my calls. I highly recommend this company. They got us up and running in no time.

Our ServPro leader (Linda) and her crew were excellent. Very hard workers and ensuring everything was checked and rechecked for complete dryness.
They did not leave until all their work was 100% completed.
Except for a couple of other emergencies they had come up, they were always on the timeframe they said they would be here.
Great team, and great leader.
Thank you servpro for your excellent work.

Excellent service. Roni Adams came out to inspect our issue and provided honest feedback regarding what he found. Our situation turned out to be minor, thankfully. We appreciated his forthright and honest opinions and guidance, and mostly his integrity. Would strongly recommend.