Home Services reviews in Minneapolis, Minnesota

We used Happy Earth Cleaning Coop bi-weekly for our condo's common area cleaning for two years while our regular cleaner was on medical leave. The Happy Earthers were so friendly, diligent, good cleaners, and also very involved in giving back to the community by sponsoring food and pet supply drives, which our association appreciated. They had keys and worked autonomously, which was great as I was out of state for two months this winter. I would note also that, early on, a vase on a low table was inadvertently chipped during a cleaning, and the Happy Earth workers notified us right away and offered to replace or fix it. (We declined, as the container was of no value, but they didn't know that, and their honesty built a deep level of trust.) As a community living environment, we appreciated Happy Earthers wore masks during the thick of COVID and even when our building no longer required masks. Our resident pooches enjoyed Happy Earth's attention, as well! The Happy Earth administration was very communicative, always confirming appointments and other news. Occasionally, they needed to reschedule due to holidays or staff COVID events (thank you for that consideration!), and the schedule was well communicated with seamless adjustments. We would use Happy Earth again in a heartbeat. We really enjoyed working with them and the great job they did. Thank you! Rebecca Knill, Treasurer, The Lindens Condo Association

We had Harley and Katie over for a house cleaning and the experience was incredible. From the thorough onboarding to the follow up before and after, I am extremely impressed. Will absolutely be using them again and recommend anyone in the Minneapolis or Richfield area to call Happy Earth Cleaning if you need your home cleaned on a weekly, monthly or one-off cleaning cycle.

We really appreciate Happy Earth, we have used them a few years and they’re wonderful! They usually rotate two to three people at our place. They use earth friendly materials and always give a follow up email and extremely good with feedback if I have any things that got missed. They workers get sick days which made us more comfortable during Covid and always use masks. They are an awesome company.

Happy Earth has done a great job for me. The 2 crews that have cleaned my house have both done a great job, and are very professional. They're also flexible when I need additional things done, and have let me know when they finish early so I can let them know if there's anything else I want them to do in their leftover time instead of just leaving. And obviously, the chemical-free approach is greatly appreciated - I haven't noticed any difference in quality from happy Earth's products vs cleaners that use chemicals.

I was looking for a one-time cleaning to prep for a guest staying at my place. They were very accommodating of my schedule and were able to get me in that same week. A very thorough onboarding really helped create clear expectations. I had two great folks clean my place and they were able to complete a few extra cleaning tasks while under their time window. Both were kind and communicative. Would definitely recommend!

I have been very happy with Happy Earth Cleaning. I've been using them for over a year and they always do a good job. They are always on time and I appreciate that they use two people when cleaning. They may not be the cheapest option in cleaning services but they do take care of their employees and are a Cooperative which I appreciate and makes me willing to pay more. I also like to participate in their food drives. I know they employ a lot of artists and I would love if they would share where I could buy their work. Thanks Happy Earth for keeping my home clean! You are awesome!

We have been using Happy Earth cleaning for over two years and have always been pleased with their service. The cleaning teams are responsive to our requests and if they have time left over they always throw in little extras like washing windows, wiping counter cabinets or sweeping the garage. These little extras are much appreciated and keep our home sparkling!

Happy Earth Cleaning day is my favorite day every month! They do excellent work and I'm so happy to be a customer. The team is prompt and professional, and they love to see my pets rather than be bothered by them. That means to much to me!

Happy Earth did an amazing job cleaning our house. They were very organized and considerate, particularly since my wife and I were both work-from-home while they were cleaning.

This is the first bad review I have written EVER.

The first step to scheduling a cleaning service with them was to have someone come out, look at your space, so they can give you a proper estimate. This part of my experience went well.

I proceeded after we got an estimate and breakdown of the services we wanted.

We own a duplex and one of our tenants moved out, so we wanted a good deep clean for the next tenant. We scheduled our service for a Friday morning, with our new tenant moving in that afternoon.
The first bad sign was I left instructions for the cleaners to call when they arrived at our property so I can let them into the unit. The two cleaners didn’t call, and I saw them roaming around the side of the house. I went out and showed them where they needed to be.

I left them to it, ran some errands and went to the gym.

When I got back they had left. What they had left was completely and utterly astonishing to me.

The floors: they were poorly swept, there will still a fair amount of granules that needed vacuuming. They didn’t mop. There were a couple small piles of cat vomit that was left.

Kitchen: This was a nightmare. The fridge was wiped down quickly, it was not done thoroughly. They skipped the freezer all together. See photos. The sink needed to be scrubbed. Exterior cupboards needed to be cleaned. It was a disaster.

Bathroom: The shower was lightly wiped down. Not scrubbed or anything.

Ledges: The stairwell ledges were not cleaned at all, layered thick with dust.

After inspecting this, I had about 30 minutes to clean the place before my new tenant was set to move in. Unfortunately 30 minutes was not enough time. So myself and my mother-in-law who was in town visiting cleaned for 2 hours while the new tenant moved in. This was so unprofessional and so embarrassing.

We scrubbed the shower, we took apart the fridge and cleaned it the way it was supposed to be cleaned, vacuumed, mopped, dusted, the whole 9 yards. My poor mother-in-law who has respiratory issues, and is all around fragile having just beat breast cancer ended up getting really sick after this.

I’m not usually a complainer about goods or services, but for the first time ever I felt like this was unacceptable. So that afternoon I made the very uncomfortable call to them to voice what had happened.

The guy explained to me that we got what we paid for as they underestimated the job, and offered to take of $30 dollars of a $220 dollar bill. WOW. I thought that was kind of a slap in the face, but I didn’t argue because it’s not in my nature to do this. He admitted they made a mistake, and made me pay for their poor work. What made me even more frustrated is that when I called, he didn’t need to look up my file, he was expecting my call and knew who I was from just my first name.

Here’s what a good business should have done. When the cleaners arrived and realized that the time estimated wasn’t enough to get the job done they should have called their managers immediately. The managers should have then called me and explained the situation and offered a solution to the problem. It may not have been ideal but communication is better than complete silence. Instead they did a piss poor job and hoped that it would slide under the radar. Another thing a good business does, as my husband and I own a business, is when you make a mistake you eat the cost. We should not have had to pay a dime for that service. If they took full accountability and waived the cost, this review would not be sitting here.

I urge anyone who reads this to not take their chances.

Sean and Anna provided an impeccable cleanup of my apartment. In fact it was the fastest and most thorough cleaning I've ever received from a cleaner or cleaning service. Communication was effortless, surfaces wiped clean and shining, all small details attended to, and they left the the place almost glowing. Highly recommended!

Great work every time.
I have used this company for about 8 months now and I cannot express the feeling of peace that comes with entering a clean space.

The team is respectful and efficient. They come to my house on a reliable schedule and I always know I can count on them. They are great at handling bumps when I need particular attention to a space or for a space to be excluded from the standard clean.

We have two dogs that track in everything and this team can make our rooms feel like we don’t own pets.

Happy Earth does a great job, is very organized about how to attack the project, and uses whatever time is left over on "extras" like cleaning the porch furniture. They use non-toxic materials and my house always smells great when they're done. They're very communicative so I always get a summary after they come and reminders of future appointments. Highly recommended.

I've been so happy with Happy Earth Cleaning! The team is great at communication and they do fantastic work. I appreciate the green products, and love that they're a coop. Definitely recommend!

I just had Happy earth Cleaning Cooperative clean for the first time and I am very happy with the results. As an employee owned business they are all invested in doing a good job. They communicate well, sending reminders and giving a phone call the morning of the visit. They also work with you to come up with a cleaning proposal that works for you. I highly recommend them.

Happy Earth was very kind the moment I reached out to them! They listened to me about the areas I wanted extra attention paid to and were prompt in their responses to my inquiries. The cleaners who came were respectful and efficient and left my place feeling fresh and renewed.

This company is - by far - the best cleaning service we've ever found. Their people and services are professional, accommodating and never disappoint.

A few of "never-before" aspects of our Happy Earth experience:
- They invested a lot of time upfront to do a walk-through of our home and understand our needs. The plan they shared afterwards reflected that they'd listened really well.
- Their services and prices are made very transparent. We've never been surprised by charges or the end product.
- Hands-down, they do the most comprehensive clean. With 4 people + 2 large, messy dogs + 5000+ sq ft of house, this isn't easy. Happy Earth goes way beyond "surface" cleaning. And we love their earth-friendly products.
- Incredible and responsive communications. Their messages leading up to, during and following cleans are fabulous.
- Their people are first-rate: they're articulate, courteous, and so reliable. They seek and act on opportunities to improve. We love that they take good care of their employees and trust them totally in our home.

Lovely experience with the Happy Earth team. This service is unlike any other that I’ve worked with before. The staff is extremely diligent and detail oriented. Before your first cleaning, you’ve have a video onboarding session to set expectations and ensure an accurate quote. We’ll be using them again!

We have been customers of Happy Earth for a few years now and plan on being so for many more. The crews are efficient, do high quality work, and are always so friendly and considerate. The office staff as well are incredibly nice and helpful. We love how good they are with our pets cats and that they use environmentally friendly cleaning products. And the way they run the company as an employee owned co-op with great benefits is truly inspiring! Thanks so much Happy Earth, we love you all!

We have been really happy with our cleaning services from Happy Earth Cleaning! Great communication, responsive to our requests for how to best use the cleaning time, and they respectfully work around us needing to be working at home sometimes during cleaning. And even if we aren't able to get all the clutter cleared up ahead of time, they work around however things are and always leave our house looking and feeling much better than before! As a busy professional it is a huge relief to have less to worry about getting done. 100% recommend!

Such a great experience, plus I love that this is a co-op. Already thinking of booking with them again soon!