HVAC reviews in Minneapolis, Minnesota

Cannot say enough about this company and tech. We were freezing and he came and fixed the problem and the root that has been the problem last 2 years. Furnace only 2.5years old. Customers for life. Highly recommend these guys.

Heat went out when it was -10, I called at 3:30pm and they came out to fix it at 7pm. I got a text with a picture of the tech which safety wise was huge. He was very friendly, diagnosed the problem and it was a very, very good value. We ended up signing up for their maintenance program. Highly reccomend!

Joe was awesome! Helped diagnose our furnace issues tested it and walked me through his process.

He was honest, kind, and very knowledgeable. He was also very nice to our pets!

I called Pronto when my mother-in-law’s furnace wouldn’t work. I’ve been using Pronto for years at my own home — they installed my new system a few years back and have always taken great care of any issues since. When I couldn’t get her furnace running, I called their after-hours number, and within about three hours they sent Matt out to help. He was fantastic — professional, quick, and got the system running again in no time. The price was very fair for an after-hours service call. Pronto continues to impress me with their reliability and great customer service.

I don't owe Pronto anything, so here's the honest truth.
My furnace is old, very old. I knew I would need a new one eventually. Pronto determined my furnace is inoperable. Quoted me some options.

Met with CenterPoint next day. They were ~1k cheaper for comparable choices with better warranties and longer term no fee financing.

Pretty obvious

Fast! I got a quote on Sunday and the install of my new furnace was complete the next day by noon. Everything about this company is top notch. Great communication, friendly staff and high quality work.

Andrew did a fantastic job - if this review were about him, it would be a 5 start review.
I believe that my issues could have been resolved much sooner with proper trouble shooting via the phone. All I needed to do was replace my air filter. The question asked on the phone was "when was the last time you changed your filter". my response the 1st of the year.
Other questions that could have been asked:
Do you have a humidifier? Do you use distilled water or city water? Take your filter out and see if it's covered with the white film from city water. Then the problem would have been solved.

Pronto remains my "go-to" service

Matt L. was great. He came and diagnosed the issue with our upstairs HVAC system. We have a newborn so the heat not working consistently is a major issue and he understood that urgency. He communicated well and went above and beyond to ensure that our problem was fixed and our home was safe. Great guy and easy to work with.

Matt arrived at a great time, diagnosed the problem quickly, had the part in his truck and fixed it quickly. Very friendly and efficient! Thank you Matt! I’m looking forward to my house getting warm again.

I feel completely RIPPED OFF BY PRONTO! I called because my garbage disposal stopped working. I used the tool to loosen the unit but it shut off completely. I called Pronto. 2 nice technicians came. The lead reached under the unit stood up and clicked the unit on. It worked perfectly. I asked what he did and he said there is a rest button which he pushed and all was fine. He said it happens 90%of the time they get these calls!!!!! He then charged me $189!!!!!!! If Pronto REALLY CARED ABOUT CUSTOMER SERVICE, coukd they call ahead and suggest trying to hit the reset button???? If it works all is good! If not they come and sell a new unit. I WILL NEVER USE THEM AGAIN OR RECOMMEND THEM. PS I also called about a water heater issue. If I need a new water heater, THEY WILL NEVER GET A CALL FROM ME! I felt totally ripped off, and not by the technicians. They have to follow the direction of ownership. They should be ashamed!!

Our furnace and air conditioning was purchased from Pronto 5 years ago. This was our first service call to have furnace inspected for safety for the first time. Tha serviceman (Peyton) who came for our service was an absolute and outstanding professional. His greeting was extremely was and friendly and courteous. As he inspected our furnace he explained what he was doing and why. Extremely thorough. I’m 81 years of age and have never had an absolute outstanding serviceman in any category as Peyton. What a treasure

Our heat went out during a very cold day and the first company we called never called us back… so I went online and found Pronto Heating and Air and they were able to get us in that evening. The technician was fast and efficient and we were thankful to have heat again!

Cody did a fabulous job. He repaired the leak on our furnace humidifier and offered suggestions for better maintenance and peace of mind. He gave ample timing of his arrival and completed the job in about 30 minutes. Thank you Cody!

I recently purchased a new AC and furnace from Pronto Heating and AC. From the initial decision with Logan to the installation with Blaine and his team, I couldn’t have asked for a better experience. On time, very organized, and extremely tidy from beginning to end of the entire installation day. I can’t believe how much better my new AC and furnace cools and heats my home. They even submitted all the paperwork for my warranty and rebates.

I HIGHLY recommend Pronto whether you are looking for routine maintenance, service or need a new system like I did. The quality they provide from their products to their outstanding employees is worth paying a bit more. I couldn’t be happier with my decision to go with Pronto!
From a very satisfied customer,
Jean

Outstanding team, outstanding service. On time, super professional, exemplary install. We are grateful and would recommend to anyone considering a service partner in home heating and cooling. Thank you!

We had worked with Centerpoint Service Plus before and were very frustrated with the difficulty in reaching any "live" contact, and then the wait times for both phone calls (90 minutes before talking with anyone) and especially length of time between placing the call and getting service (multiple weeks waiting).

This is our first work with Pronto and it could not have been any better. Phone calls were quick and effective and the staff seemed genuinely interested in giving me a good experience. Today's call was a Winter Furnace maintenance and tuneup and it could not have gone any better. Pronto was running ahead of schedule and called me to see if we could adjust -- very friendly and accommodating -- and Marcus, our technician, should receive 10 stars! He was very personable, clearly knowledgeable, fast, and efficient. We were pleased enough that we changed today's work from a single call to their annual maintenence plan, which will save money and provide other discounts, and we also found out that Pronto will reach out to us in the Spring for our A/C Tuneup.

I'd recommend Pronto for HVAC service in a heartbeat!

Old A/C unit went out on a Monday night. Service tech was at the house by 3:00 Tuesday afternoon. New unit was installed Wednesday morning. Great service from all involved. Fast, easy, and the whole process was smooth from start to finish. Andrew, Joe, and Collin were wonderful to work with. Thanks guys! I definitely recommend Pronto.

Jesse did a great job. Excellent attention to detail and thorough in his inspection. My air purifier filter had failed at some point in the past year, which he identified immediately. He assisted in my new filter order to insure it was the correct filter. The filter I ordered previously was not correct. I have a Pronto maintenance plan so did not pay for the visit. I cannot remember cost of plan so will leave cost of visit below blank.

My furnace stopped working mid day Black Friday. A few weeks prior I paid another company a good amount of money for a tune-up and upgrades, that same company couldn't schedule someone to come look at my furnace until Monday. I called Pronto and they were able to come fix it the very next morning. Thanks to Pronto and Matt, my animals and I didn't have to spend the weekend freezing.

Pronto offered quick service when my furnace stopped working. The technician was very helpful and knowledgeable. In the end, I decided to have the repair done by another company since the part was still under warranty, but I appreciated the tech’s explanation and response.

Matt was very knowledgeable and walked me through our entire system - as a native Texan this entire apparatus is extremely foreign - and educated us on ways to maintain our system appropriately. Moreover he diagnosed the problem and didn’t push entire redo (like another company) and was conscious of avoiding large scale construction unless absolutely needed. Amazing experience!