Home Services reviews in Plymouth, Minnesota

I went to the store today to see their fun variety of plants and was not disappointed. The staff had a difficult day due to an unexpected computer system failure. Not to mention it was 85 degrees and humid. The staff was extremely apologetic about the issue, which they couldn't control, and provided the most incredible customer service. I can't recommend this place enough. On the way out of the store, an employee let an entering customer know they were closing early due to the computer issue. The lady scoffed and loudly said, "this is what I get. It's like I'm being punished for trying to shop local." The employee didn't say anything back, took a deep breath, and proceeded to wish me a good evening. Shout-out to that amazing employee and to all of the staff. You can clearly see every employee cares about their job. I hope the lady has the day she deserves.

I visited Bachman’s for the first time a few days ago and had a wonderful experience. Shannon was extremely helpful and helped me pick out some plants and supplies to go with them. She was really knowledgeable and took the time to make sure I had a great experience. The plants are both doing beautifully even in my low light. I’m excited to come back soon and pick out some more plants!

Excellent help and advice today from Shane who was gracious and patient with me. Great ideas and support. He was also very patient and friendly with a child who had a lot of questions. Great customer service!!

Shout out to Shannon G! She was so patient and exceptionally patient helping us pick out plants. We had very little knowledge or experience with house plants when we stopped in. We walked away with some gorgeous plants and some great tips! Thanks again, Shannon!

I worked with Brenda on a phone order and she was amazing, helpful, patient , and so kind!!! Highly recommend!!

The flowers are well taking care of.

Associates could be more aware of customers and say hi, thank you and smile.

Overall, my wife and I were happy with flowers purchased.

I brought some African violet potting soil back due to an infestation of bugs. I came in looking for advice on how to ensure my seedlings were safe and what to do with the soil. The plant expert was called in and my experience wasn't positive. He was argumentative with me telling me I was over watering ( I haven't watered)...bugs are in all soil (I don't deny that but not to the extent in my bag). His solution is to dry out my seedlings (risky as they should be damp)...and to purchase a $15 solution for an $8 bag of soil. He insisted all my plants have bugs( they don't). This man was rude and condescending. Not my first negative experience with him. Great sales clerks refunded my money despite him arguing because I didn't have a receipt. All my dirt and plants come from bachmans..they are all extremely healthy...I know what is not typical backman quality.

Our customer service experience at the Plymouth location for an exchange of a shrub that was not great. We were told that it was not dying but were taken aback by how rude and sharp the tone was from one of the staff people. When we asked for an exchange anyway were told that we should not have brought the plant back but to wait according to the return policy. Wait, for how long? Where is this information? We did not see this on the terms of the policy written on the receipt. The upsetting part of this encounter was the way we were treated for not knowing that the plant was not in decline but could come back. We have done a lot of business with Bachmans over the years and really enjoyed our experience up until now. I think just being treated more respectfully would go along way to avoid bad feelings all around.

I got a beautiful arrangement for a friend in the hospital. I was very picky and led this poor young man around looking at various arrangements while making critical remarks. He addressed every concern, and was kind and patient. Calvin at the Bachman’s in Plymouth (on 7/18/22 late morning or early afternoon) made my day and my friend in the hospital loved the flowers. Thanks Calvin👏

Do yourself a favor and go find Nancy if you're in need for a window box arrangement. She's amazing and so sweet. She helped me pick out flowers and plants the entire time I was there. Now I'm excited for the plants to grow and fill out the box.

So, I have been patronizing the Bachman's on Hwy 55 in Plymouth for years, as their floral arrangers have always been great to me. They regularly have items suitable for the occasions for which I I like to give plants and flowers.

On Sunday December 6th I bought a poinsettia plant as a gift for a dear friend, paid $34.95 plus tax and went straight from the store with my perfectly wrapped poinsettia to her home in the northern burbs...20 minutes away.

She unwrapped it, watered and set it in her family room. Imagine her surprise to find it half dead the next day. I returned to Bachman's to see if they'd replace it and after a skeptical interrogation wherein they asked for my receipt (I don't keep receipts for plants that aren't supposed to die the next day) , and the terse cashier called a manager forth who told me to pick out a new one and an undisclosed discount would be applied at the register. I looked and could not find an decent looking equivalents. I had received a poinsettia from another friend who had purchased it at Costco and frankly it looked much better than anything on Bachman's display. I shared this with the manager who then said, "Maybe you should go to Costco then, as these are Bachman's special grown in Minnesota variety." I promptly left the store, and will not return again.

If you are looking for beautiful poinsettias at reasonable prices without the snotty customer experience, try Costco and forget about Bachman's anemic Minnesota grown plants.

P.S. Just got reply number 11 cut and pasted into a reply in a CYA that didn't offer me my money back or any remuneration. So sad when once great businesses fail their loyal customers.

I went and got about 4 or 5 new plants yesterday for my greenhouse. I aways receive wonderful service. They also have a great selection of plants that rotate seasonably/monthly. Plus it's very close to my house so it's a nice quick trip, and I didn't even look at the prices but I landed just under budget! My go to plant store for sure 🪴

2025 I was still able to find some good 2025 looking for annuals to fill pots after we moved back to the city. A nice over the railing planter and a hook for a hanging plant help to add some needed color to our patio.

2026 Beautiful plants, I found everything I wanted!

Peggy M. gave me confidence that great Customer Service still exists. 👏 🥇 She loves 💕 her job, knows her plants 🪴 and took time to educate me to take proper care of my plants. This Yucca along with the other plants I already have, will live a long life thanks to Peggy M. I’ll be going back to her when I need to add more to my collection. Bachman’s please take care of her, you’ve got a fabulous employee! 👏

This place is huge and has just about everything you need for gardening and home decorating. The selection of plants is massive of course, but the home decor section was also surprisingly large and includes both indoor and outdoor. Also nice kids their selection of Weber grills and accessories. It's worth a trip if you've never been.

Came looking for something specific for group gifts - a colorful plant, small enough to fit in a coffee mug. Stefan in the Garden Center was absolutely fantastic! Spotted me when I walked in looking around: was very knowledgeable of the floor, what was available, and how to care for each. He didn’t rush my process and was kind and attentive to my desires for the gift. Success! Thank you, Stefan!

Friendly people

Alice is the best!

Shoveling snow is the best

Great service.

These guys get the job done!