Home Services reviews in St Paul, Minnesota

Stay away from this company. Can't talk to anyone only AI chat bots. They took my money and didn't provide a basic service. Still waiting for refund.

My trash was not picked up on Friday. I recievef a email saying it would be picked up on the 17th (Monday). I brought my container in because snow plows were supposed to come.
On Saturday I noticed a truck picking up my neighbors trash.
Since mine was not out they did not stop at my house.
I had not recieved a notice that they were picking up on Saturday

The only 5 STARS goes to my amazing driver!!! One steller fella. Dealing with them about billing, questions, extra pickup, CONTAINER... ANYTHING... is not in any way easy or convenient online. Calling them... lol... is maddening. If I could have a choice in who my garbage provider was here in St.Paul... I would hands down choose a different provider other than WASTE MANAGEMENT!!!

It took almost half an hour to schedule a pickup for an old couch. The website makes it seem like you can just click some buttons and schedule it but you have to then chat with an agent which took 15 minutes and they are only available at certain times of the day. I'm not sure why it's so complicated but from a customer standpoint, it sure takes a lot of time for something so simple.

As soon as St Paul decided government monopolies were the way to handle trash, monthly rates increased by over 30%. Over the past 6 months my garbage has been picked up late 50% of the time. Paying more for significantly worse service...I wish there was some competition to the company had a reason to provide good service.

Service is constantly rescheduled. Drivers lie and say they picked up the recycling when they did not even come to the neighborhood. There are fees to start service. Fees to discontinue service. They spill recycling all over the road and just leave it. They run into the trash cans with the trucks and drop them back on the road on their sides or in front of a neighbors home. Constantly having to figure out where they went. Recycling is required but it’s only every other week and its often delayed or skipped. Not worth the money.

I submitted an online repair/replace request for my garbage after following their online directions. After the repair/replacement date came and gone, I called customer service to get an update. Customer service claimed they hadn't received a repair/replacement request. The customer service rep was not helpful. I do not recommend this company. Their trucks all but destroyed the cover to the can and they will not fix it.

I have always had good experiences with WM. I find them professional & treat our concerns with respect. They communicate well & are very good about picking up large extra items. I also feel their charges are fair, less than my previous carrier.

The availability of drop off recycling makes this a good place. Great hours - get recyclable stuff you don't want out of your residence at convenient times.
The bins were stuffed. Not so good.
Parking lines are jacked up. Seems like there is potential for a low speed accident.

Obtaining a food waste container was easy. I just drove up, showed them the email and they handed me one on the spot. The reason for the 4* is that I thought it would come with the bags to use with the container. I knew they were free, but didn't know I had to email them to actually order separately.

Update: Still having the issue. We were just skipped for two weeks, and when I called to tell them we needed immediate pickup and to ask for a credit the customer service representative had the nerve to say that they were picking up two weeks of trash. The fact that we pay them for weekly service is completely lost on them.

You routinely forget to pick up our trash, and when we call we are often told this is because the driver didn't know we have concierge service. The route manager I have been in contact with has excused this issue, stating that sometimes drivers just forget to check if a customer has concierge service. It's time for Waste Management to take responsibility for providing the services it charges customers for.

When I recently asked for a refund after we were skipped two weeks in a row, I was put on an endless hold and eventually forced to hang up, without getting the refund I was entitled to.

Yesterday I called to report a missed trash pickup, and I was told the trash had been picked up and sent videos of the inside of a garbage truck as "proof" it had been. When I checked later in the day the trash had not, in fact, been picked up.

I was not surprised.

Update: photo of our trash cans after going TWO WEEKS without the service we pay for.

This company is an embarrassment. Especially compared to Minneapolis service which is somehow a million times better. The most you can expect - if your lucky - is the bare minimum. They will think up any reason at all to not pick trash up and even if all the stars are aligned still manage to mess it up. It’s not rocket science it’s all trash, in trash bags, in trash bins, how it can be repeatedly a problem is beyond me.

I haven’t had issues with recycling nor trash pick ups. The workers do the best they can, there’s just too much they do! Merry Christmas and thank you for the good work. Blessings..

Not reliable enough and charges 180 dollars to cancel service. $180. What an actual scam company. No wonder no one in my area uses them. I hope anyone reading this uses Tennis instead, never consider waste management

Not a fan of how often trash pick up is delayed by a day or two.
Our bins are dropped off by the truck but in such a messy way, one time blocking my neighbor’s shared drive way side. Cheaper by a couple dollars but I would prefer the consistency and better communication from other local waste services.

Full respect for the workers but since WM took over the twin cities Advanced Disposal, the management is terrible. They miss pickups, takes a long time to get someone in a call center to "open a case" and nothing happens.

Update: about a week later and WM goofed up our account. Instead of offering a refund for the lack of service, they swapped out our 2 yd dumpster with 4 rolling totes (a significant reduction in service) and cited the past issue due to us being switched to "residential service" which was never requested nor is our building eligible for.

Customer service reached out to me via e-mail but since I am not the account contact (who is in the hospital), they refused to speak with me. Now that our account contact is out of the hospital, she's getting the run-around about a credit for missed service and returning the dumpster.

So poorly managed!

Update 2: Customer service is gaslighting my property manager, stating that four totes are the same capacity as a dumpster. They're also charging us the same rate.

The trash collectors work so hard. They are quick, thorough & respectful of our property & of us. We are SO pleased to take advantage of the composting service & it’s SO easy!! Not needing another bin in our driveway for compost is amazing! 🤩

Was very knowledgeable

This man and his daughter did some cleaning and maintenance for our pool. Our pool was in great condition until he damaged our liner. He offered to fix the liner he damaged for an additional $500 which we declined.
We also waited about two weeks for him to check out the damages he’d done because he went on vacation in the middle of servicing our pool. Very unprofessional. Don’t waste your time or money.

Young Carpenters Construction LLC - Property Maintenance Done Right!

I recently hired
Young Carpenters Construction LLC to take care of some much-needed maintenance on my rental property, and I couldn't be happier with the results. From start to finish, their team was professional, efficient, and incredibly thorough.

The communication was excellent - they responded promptly to my initial inquiry and kept me updated throughout the entire process. The crew that came out was friendly, knowledgeable, and respectful of my property. They completed all the repairs and maintenance tasks to a very high standard, and even went the extra mile to clean up after themselves.

I'm so impressed with the level of service and workmanship provided by Young Carpenters Construction LLC. They've definitely earned my trust and my future business. If you're looking for a reliable and trustworthy property maintenance company, I highly recommend giving them a call. You won't be disappointed!