Home Services reviews in St Paul, Minnesota

The Monson crew always provides us with quality service and they’re always very professional. Especially last month with all the snowfall we had.

We’ve worked with Monson Lawn & Landscaping for several years managing multiple properties. They’re a professional company and genuinely make everyone’s lives easier.

I am very glad that I went through Monson. Tom is responsive, understanding and always willing to discuss things through with you. I went through many different landscapers and a majority of them don’t take the time to go over the details with you. It’s like they expect you to just know and accept their proposals with no input. Tom took a lot of time to answer my questions and concerns. Communication is key especially when your shelling out thousands of dollars. Yes, there were bidders who had came up with a slightly lower bid but I’m happy to pay a little more and know that someone will always get back to me. The landscapers were polite, showed up early and did their best not to become a distraction. Shout out to Nick and the crew. We love the look of our retaining wall and have already got multiple comments about how great it looks. Go with Monson and you will not be disappointed.

I have been using Monson for both lawn care and snow removal for several years. Everyone is always professional, pleasant to work with and they do a GREAT job!

My experience with Monson Lawn and Landscaping has been nothing but exceptional! Tom and his entire staff are always on-time, respectful, reliable, and consummate professionals. I would absolutely recommend their services!

Fantastic snow removal service! Monson Lawn & Landscaping reliably shows up right after it snows and does a great job clearing my front sidewalk, long driveway, and deck every time. Friendly, dependable, and highly recommended!

Tom and his crew are always on time, professional, and do an amazing job. They are willing to make the extra effort to have everything look great. They exceed the high standards that we have. Prices are very cost-effective and well worth the services they provide! I wouldn't use any other company. Thank you Tom and team!

Reliable, professional, and easy to work with. They’ve done a great job with lawn care during the warmer months and are always prompt and thorough with snow removal in the winter. Communication is clear, pricing is fair, and the work is consistently high quality. Highly recommend for year-round service!

I can’t say enough good things about Monson Lawn and Landscaping. Tom and his crew are extremely polite, professional, and respectful every time they’re on our property. They did an excellent job with snow removal this winter—always reliable and thorough, even after heavy snowfall. I’m looking forward to having them handle our lawn services this summer as well. Highly recommend Monson Lawn and Landscaping to anyone looking for dependable, top-quality service.

I'm sorry if you are a resident of the City of Saint Paul and have them as your garbage company.

TIP: They do not put dates on their invoices, so if they are saying you are past due, and you mailed your check, I'm sure you're fine because I swear they send out late notices before it's *actually* late.

TIP 2: If you really need to contact them, allow for 30+ minutes of hold time. I have never once completed a phone call with them on my break.
TIP 2A: If you are given the option, you can have them call you back; HOWEVER, there is a chance they will not return your call. This has also happened to me.

TIP 3: There is always email correspondence as well. I have had my questions answered via email, but given their track record, you must be diligent and follow up.

SINCE IT IS NOT YOUR CHOICE WHO YOUR PROVIDER IS, I'm glad I can at least share my experiences with you. I would have hired another company immediately because they can't even grasp basic billing and or customer service.

*Note* My actual garbage man seems very nice and pleasant*

It’s expensive and not always reliable with pick ups but they have yard waste and recycling

Do not do business with this company. They failed to pick my trash up for 3 weeks. I called to informed them that our stop was missed for the past 3 weeks now. Customer service was rude and interrupted me several times during the complaint call. I told them since they failed to pick up our trash, we have extra bags laying around and that those needed to be picked up as well. The customer service representative stated that she will put a note in those have the extra bags picked up and for us not to worry about it. The following day, I checked outside and I see they picked up our bin but still have not picked up the extra bags. I called again to complain and before I can even start talking, I get cut off with the "it's not our fault" blabber. The representative told me that since I had too many extra bags they were going to charge me per bag. I responded with no and canceled my contract with them. DO NOT DO BUSINESS WITH THIS COMPANY, WORST CUSTOMER SERVICE EXPERIENCE EVER.

Purchased a home in Saint Paul and lived there for 2 years from 2019 to 2021. Not once did we receive a initial bill of charges, every bill had a 5% late charge. Only comment we got from customer service is they send them out in a timely manner, but we had no way of proving that. Even our neighbors told us it’s just a large scam. I wish I could say I moved because of this company, but it was a relief leaving them.

2024: I still thinks about this companies dishonesty every now and then.

Absolutely terrible customer service. We moved 4 months ago and have been trying to cancel our account for the past 4 months. The dumpster is still at our old rental, new tenants are using it on our bill because Advanced disposal cannot figure out how to cancel our account and pick it up! They continue to send us bills even after our endless phone calls (seriously we have called no less than 15 times!) and even a letter we wrote and sent to them. The guys who drive the trucks are great, but the office is extremely unorganized and terrible to work with.

I had a great experience here. Everyone was so friendly. The cashier person was great, a guy helped me lift something heavy, and another guy driving a machine even stopped to ask if I need water/ I got rid of 600lbs of stuff for about $30--which I think is reasonable. Be prepared for the possibility of bad smells and dust, depending on the day and weather.

Very shady business practices. I canceled service because their prices keep increasing at each 3 month billing period for the past 2 years. When I canceled I was told nothing about a "cart pickup fee" so then 2 months later I was charged 60 some dollars for picking up the cart. I was on the phone multiple times trying to get this removed, I was told it was being removed and then never was. When I called back to see about the refund I was told I was getting, I was told their employee who told me it was going to be refunded was incorrect and they would issue no refund. Do Not Use Advanced Disposal, they're a waste of time and money when there are definitely better companies out there with better, less expensive service.

Be careful if you drop off waste at the transfer station. Rates are not disclosed in advance and they charge by weight. They will only tell you the cost after you drop material. Construction debris is $134 per ton. For perspective I dropped the concrete from just 16 fence posts and got slapped with $130 charge. It would have been $20 to recycle that concrete at Fra-Dor in Arden Hills.

When it came time for me to move, they charged me $25 per container (that's $50 between waste and recycling) to pick up my bins upon cancellation of my account. When I expressed that I never consented to this at the start of my service, the guy on the phone became rude and basically said "Well, sir, nobody's ever been happy to pay the $50 for us to pick up the containers." What happened to delighting the customer? Seems like picking up your containers should be a cost of doing business, not a reason to shaft your customers on the way out the door.

The lady on the call who helped me was extremely helpful! Understanding and kind too. My trash was missed and she had them come back to pick it up right away. I wish all customer service had someone like her.

WM charged me 6 months worth of fee when I properly terminated my service just because they had my card on file. I tried to talk to them to get my money back and the company is just too big to handle my issue properly. If you have a choice please do NOT do business with this company. And olso their drivers will charge you extra bag fee if a pice trash kept you bib lid open just because the lid was not properly closed.

So far, so good. Service has been good. Prompt and without any issues. At least where I live, this neighborhood. I hope it all stays this way! These days, everything is pretty upside down! I'd settle for just "good and normal".