Reviews of local pros in Ballwin, Missouri

Steve and his experienced team are simply the best. We have had multiple trees removed by his company and each time they have been thoroughly professional, careful, and courteous. I will use them again in the future without hesitation. Highly recommended!

To remove trees from my yard, I reviewed several companies who are actively working in my area. Since I could see quite positive evaluation from various customers, I left a message at the website of this company. The estimation was quite attractive, and instant contact from this company lets me make a contract. Steve informed and updated me the schedule for operation, and his team removed quite tall 4 trees from my front/side yard at a day. It looked his team members worked as professional, so I did not have concern about safety. Since schedule was set and agreed earlier, they started work in the morning and left afternoon after cleaning. I could recognize they finished work when all cars and equipment were disappeared from road. Billing and payment were available through the email after work. It was my 2nd experience of tree removal from yard for 9 years, and they gave me a great impression.
I will contact again for future tree removal, and gave friend of my wife the contact information, who already has plan for tree removal.
Highly recommend!

We have big trees that had a lot of dead limbs in them. They got around the trees and removed all dead limbs as promised. Great equipment and crew are hard working guys that leave no mess behind. Very thoughtful and professional company. I highly recommend this company.

We called Complete Tree Service after a storm broke 4 big limbs on our cherry tree and landed them right across our driveway. We called early in the am and their 24 hour service operator answered. Someone called us back w/in the hour and they were over soon after, cleaning up the huge mess. They're coming back next week to give us a bid on trimming the rest of our trees. The customer service is great and the crew was professional and really fast. They even stopped to clean up another tree that was across the road (down the street) just so people could get through. Thank you to Complete Tree Service!

Steve was very transparent and his crew was efficient. He worked with me to save some money by leaving some lumber for me to clean up which I don’t mind to save some cost. I would use them again!

Be very prepared for this company to destroy your yard and refuse to finish the job or even clean up. Hired them to cut down a tree as well as grind the stump and roots. The first time they came their guys left their trash on my mailbox and broke 2 of my lights I had on the driveway I said nothing because they got the tree down. They couldn't do the stump or roots due to weather no problem. They showed up unannounced weeks later to grind the stump did half of it and left. Then once again came back unannounced 2 days later to finish and only did more of the stump. I couldn't tell you if they completed the stump or not because they decided to spread the wood chips all over my yard. They then sent me an invoice the next day. When I questioned the job because the roots had not been grinded down and my yard was an ABSOLUTE MESS I was told by Steve that he quoted me wrong and should have charged me more also that "he had spent enough man hours at my residence" he said them spreading the wood chips all over my yard was normal. When we first discussed this job he said I would have a hole where the stump was and they would fill that spot with the mulch not the whole entire yard. Their website also states that they FILL THE HOLE with mulch not spread it over the whole yard. When I spoke to him on the phone and told him this was unacceptable he just continued to say "do what u gotta do" so not only did he refuse to do what HE QUOTED but he showed no regard to destroying my yard. Now I'm left with an unfinished job and a mess in my yard that I have to hire somebody else to come fix. Save yourself the aggravation and use somebody else. Steve was beyond unprofessional.

We hired Steve and his team to remove two large oak trees on our property that were infested with oak gall. They did a great job and I highly recommend them!

We have used Complete Tree Service a few times now. The most recent was today (October 1, 2024) for removal of two trees with removal of the stumps. We always are amazed at their professionalism, response time, and value. Steve/Lori always under promise and OVER DELIVER. The crew does an excellent job with cleanup.

Steve and his crew were fantastic (Matt, Justin and Nick). They gave me a wonderful quote on a tree by electrical wires, where a few others were trying to charge me over double his quote. They were responsive and professional. I highly recommend them. I asked them to leave the tree so I could have fire wood. They did and even trimmed it up for me. Wonderful group of people.

I am happy with the service, but I am in the dark as to whether the worker here is hourly or salaried. If hourly, how are his hours determined? I have no trouble with his work, but when he asks for a day off for a family matter, or a change of hours,, how is that handled by City Wide? I don't know how this affects our payment through our property manager to City Wide. Until we asked, I was unclear about "normal" holidays for workers.

It would help me to understand better how these things are handles.

Great owner and great business.

Very happy with this crew!

There administrative office could use help. Not a good experience.

Terrible company to deal with. If I could have posted this without 1 star rating I would have.

They make more then you do off the buildings you clean, whole company is a scam

Constant checks for quality of service. Very good value for the money. Great customer service.

Mary and her team always do a great job making sure that everything is clean and presentable.

They are nice and friendly and eager to help. The billing and invoice lags a bit.

They do a really good job of communicating and addressing any concerns I may have. No one is perfect but they do what they can to make sure they follow up and ask for feedback to help meet my expectations.

City Wide has been our cleaning service for several years now and the service has been great! They do a great job cleaning and the customer service has been fantastic! Highly recommended!

City wide is a group of professionals, who bring great people on board to provide great results for their clients. They take care of their employees who in turn take care of the clients!