Reviews of local pros in Branson, Missouri

Can't say enough about how excellent of a job Brent, Mike and their crew did for us. Knight customer service is outstanding from start to finish. We will recommend this company to everyone in need of a/c work. Wish I could give more than 5 stars.

Wonderful sales experience; low pressure, knowledgeable, great pricing! The professionals that came to my home were impeccable and polite. The old heat unit sat in a closet that didn’t allow access to the front of the unit; Knight crafted the perfect fit! I would definitely recommend.

Very pleased with the recent install of our new HVAC system. Heath, Jim and Jordan did a fantastic job. Very courteous and professional. Austin stopped by at end of the day to help with final checks and then came by the following day to install a missing cap. Well done from start to finish.

I called Knight Heating and Air Conditioning, Inc. in Branson about a complete replacement of my 25 year old AC and furnace. Brent promptly arranged to meet with me at my home and reviewed my heating and cooling requirements. After discussing various options, Brent prepared a proposal and we scheduled a date for installation.

When the installation day arrived, Mike and Heath arrived first thing in the morning. Both were very professional, courteous, and diligent during the entire process. I could not have been more pleased with the service and installation I received from Knight. It was a pleasure working with their entire team.

I can't say enough good things about Jeff! He knows his stuff and explains everything as he's doing it. We just moved into this house and didn't know anything about our A/C unit. Jeff gave us a bit of education and gave me confidence that I understand it's basic functions now. He inspected and cleaned everything, and pointed out what to keep an eye on. We set up a maintenance program as well. We're very impressed with Jeff & Knight, and looking forward to a long relationship! Do call them!

The folks at Knight were very responsive when our A/C went out. I was able to schedule an appointment the same day, and the technician arrived exactly when they said he would. He diagnosed the problem and got the system running again very quickly. I will definitely use them in the future for any of our HVAC needs.

Great company! I called late in the day , they sent a tech out at 8am the next day. The office staff took all my information so the tech would know what he was up against. Austin was on time the next morning and was able to troubleshoot my problem. He was fantastic! Very knowledgeable and was able to get me running very quickly. It turned out to be a short in a wire. I asked him to install a new thermostat and repair some duct work.
I had two other companies out to try and fix this problem.... neither could find the problem.
I’ll use Knight Heating and Air for all my HVAC needs and highly recommended them to you.

Highly recommend. The team was at my house 3 1/2 days. Always on time, very professional young men, clean, polite, worked well together, everyone of them had a job assignment and solved all my problems. The crew was knowledgeable and did outstanding work. They took pride in what they do and were particular as to the quality of work. The team leader answered all questions, explained all details and went through the WiFi thermostat in detail. Great company that does great work and have great installer teams.

The Knight team of Brent offering different solutions and scheduling the work fast, then Austin and Hayden
doing an excellent job installing the new heat pump. Very professional work and fast! I will definitely use Knight Heating and Air Conditioning team again!

Scott and his team did a great job installing our new furnace and heat pump. Everything went perfect. They even set up a cut off for the electric heat so I can still run the heat pump and fan on my emergency generator. They were very professional and cleaned up everything when they left. I couldn't ask for better service.

Bought a HVAC system for two properties at the same time. One in Christian county, and one in Taney county. Used Knight for both, but there are two different offices.

The Branson sales and installation techs were fantastic. They sized the unit properly (was slightly oversized), and they installed it perfectly. No complaints whatsoever with that process.

During this time, I was told about their "VIP service" plan. Both offices have this plan. It happens about 6 months - a year after your unit is installed where they come out and check the unit, change the filter etc... Apparently this is part of the sales package for both offices.

Here is the difference: The Nixa office called me to let me know it was time for that visit. We set up time, and their tech came out and did that visit with no problem. I hadn't heard from the Branson office so I called them. I was told that because Branson is "such a transient area" they don't call the customers, they wait for the customers to call them???? The lady then asked me if I would like the unit checked for service cooling or heating? I explained that I wasn't sure, and then she corrected herself and said they check both functions.

So we set up time for the visit, and the tech from Branson comes out. Very knowledgeable, and does his work. I asked if he was to change the filter, and he said "No, I didn't bring one because the office didn't tell me to." He was super helpful though and showed me where it was at, and how to order one. Obviously this isn't a big deal, but if I hadn't had the experience with the Nixa office, I probably wouldn't even have thought about it.

In summary, I would say the sales and install part of Knight office in Branson is top notch. Just know that they don't seem to take much initiative on their follow up after the sale. The customer is expected to do that.

I don't know if this is an issue with the Nixa office over-achieving, or the Branson office maybe having a mis-step. They are still my first call if I need anything HVAC related, but I know what I need to watch for going forward.

Our furnace stopped working, had two technicians come and diagnose what was wrong. The first one, said heat exchange was cracked, and needed a new system. Received four estimates over the phone, that ranged from 18,000 to 32,000. Had Jeff from Knight heating and Air in Branson come out and look at it. He said that heat exchanged was carbon up and would need a new system, but it was not cracked. He also fixed it so it would
work., if I had to use it. Brent came out and gave me the price of two systems ,one was Trane and orher was a Carrier. He measures existing furnace and the duct work so he could fabricate the sheet metal that was needed to install a new furnace. The price was over 8000 lower. Austin, Hayden, and James did a fantastic installation on the heat pump and the furnace. I would highly recommend them to do any HVAC work

Wow, Knight Heating and Air knocked out a home run in customer service. From Brent who quoted us a high quality product at a very competitive price, to the installer’s Mike, James, and Jim who had the expertise to complete our project, answering every question with confidence. We were so comfortable with these gentlemen we forgot we had strangers in our home. Much gratitude to this company, spending money on a complete HVAC system is never on the top of a happy list, but, Knight made the whole process a pleasant one. Amazing service, quality and value. Thank you Knight for being there for us.

Highly recommend! Had them install a new Trane heat pump in our condo. Reasonable, and competitive pricing. Brent, the manager and Summer and Carla in the office are great. Installers James, Jim, Jeff were also polite, respectable and competent. My highest praise though is for Mike who I believe was the lead installer. You could not find a better guy!

What a great company! Knowledgeable and friendly crew. The service is excellent. They went above and beyond to make sure we knew how the new system and thermostat worked. I would highly recommend this company for your heating and cooling needs. Brent even made a step for my attic stairs. Thank you!

Scott was very professional,was in and out in a timely matter and was very knowledgeable about what the problem was. I felt comfortable in his presence and he was also friendly with my kids and myself. I feel bad, he arrived at my door right as I was in the middle of a mom scream about shoes 🤣 sorry about that, he handled it well. Highly recommend.

First time had Knight install smart thermostat because White wire missing and it was quick and painless. Second call had them check wet filter. Cleaned coils and so far all good. Very professional technicians on both calls. Way too affordable but don’t tell them.

We finally had to “lay to rest” our old heating & cooling system here near Table Rock Lake. I was referred to Knight Heating & Cooling Branson by a trusted friend who services systems (but does not do new installs anymore). The folks from Knights have been top notch from start to finish. They provided guidance, recommendations, an accurate estimate of cost and Brent even came out to check/measure things to make sure we were purchasing the correct size unit. In the mean time between ordering the system and keeping us cool/nursing along the old unit till replacement day arrived- Scott came out on multiple occasions to keep the ac blowing cold (thanks to an infusion of more coolant each time). Then, the tear out/install days arrived this past Monday & Tuesday. The team that came for this project was Mike & James. They were pleasant, efficient& worked together very well. My wife and I heard lots of conversation & laughs as they worked away at the project for 2 days. They were overly cautious with our home. When tearing things out, carrying the old stufff out and new stuff in. They laid runners down so they wouldn’t stain/harm the flooring/carpet. They were extremely knowledgeable and patient, more than willing to stop and answer any questions I had along the way or explain how the new system works. Once the install was complete and the system was running, they meticulously cleaned up the mess, even vacuumed around where they were working. Next, Mike went over the documentation and gave me a quick “once over” on the thermostat and how to use it and then they drove away. All in all, while nobody loves having to “spring” $$$$ for a new system, Its reassuring to have a good feeling about what it cost, the quality of equipment, workmanship in removing and installing & knowledge/support going forward. Knights checked EVERY ONE of those blocks. It was a pleasant experience - top to bottom & I could not be more pleased with the outcome . Now - if only we can squeeze 20 yrs out of this new system……..

Brent,

I wanted to compliment Knight Heating and Cooling on my new Trane System. As of now it is working beyond my expectations as far as the heat pump has demonstrated, and I have confidence that the cooling will be the same in the summer. I especially wanted to thank you for your expertise and knowledge on this system and thermostat, and I really wanted to give praise to Mike, James, and Jeff for the install. Jeff has been my service technician for years and is the reason I decided to purchase a Trane system from Knight Heating and AC. The quality of the ductwork really impressed me and is “excellent”! Some of the best I’ve seen. I also wanted to thank Mike and James for changing the gas lines from the yellow CSST to the Counter Strike. The install could not have gone better. I am looking forward to having my other unit replaced in the future by Knight Heating and Cooling.

Thank you,
Ken Danowski