Home Services reviews in Fenton, Missouri

Exploited my elderly sister , billing her for extra services , ,I came to see her , was in disbelief how bad her yard looked , her sight is not that good , .. I took several pics & sent them to True green they agreed to reimburse her but never did , her name is Joyce Barger , her yard was 75%weeds. They claimed they took it off her credit card , which they never did

TruGreen has worked with us on all our issues. Our lawn was gorgeous until 1 mishap. I will easily give 5s when our lawn gets back to where it was. Not quite there yet, but working on it 😍

No matter how hard you try you will never get a local customer rep on the phone .. just try to call the number and try to get a local rep !! The service is non existent

True green Fenton has been taking our money to take care of our lawn and it looks awful. Worst on the block we have called three times for a supervisor to come out and assess the situation. Each time the normal tech shows up to just apply the next treatment. If you call the 636 # you reach a call center who reads from a script. There’s no way to actually get a supervisor to call or come out. Next step is cancelling our service.

My experience has been so, so. Techs are nice, friendly, and helpful. When I've called in to address an issue with my lawn. I'm talking to someone who seems clueless to my unique situation. They're quick to offer to send someone out to re treat. That's not always the issue. When new weeds pop up everywhere in mid season and no one seems interested in coming out to look. The answer seems to be re treatment.

I signed up with TruGreen for service beginning in the spring of 2020. At first, they did a great job. My lawn was healthy, and relatively weed free. After a couple of treatments, however, I started having lots of weeds popping up. We had some landscaping work done, which resulted in better than 75% of our yard being torn up by heavy equipment. We happened to be out of town when TruGreen arrived for our next service. Despite the fact that we had mud instead of grass over the vast majority of our lawn, they treated it anyway, and even applied a second treatment, which resulted in my bill being double what it normally is. I called the office and asked to speak to a manager. I was told I a manager would call me back within 2 business days. A week later, I still had not received a call back. To top it off, the small bit of grass that's left is riddled with weeds. If you want a company that provides quality service at a fair price, look elsewhere.

Friendly, knowledgabe and prompt. Highly recommend Truegreen for lawn care.

Initial application killed numerous lawn plants, great job! However, the crabgrass continues to grow and no end insight.

rein explained what he was going to do and asked if I had any problem areas. He did a thorough job of fertilizing all areas.
Creig is very professional, good communication, friendly and clean appearance.

Worst is lawn care company you can possibly go with customer representatives are absolutely disrespectful and rude. Just got a call from one of them and she was ready to argue with me as if she’s the one paying me. I went ahead and explain to her. I had to disconnect the mosquito services because they never came out to redo my lawn, and she continued to argue with me until she hung up the phone and overpriced

Osie was courteous, came to the door and informed me about today’s application of fertilizer/pre-emergent herbicide and asked if I had any questions. He is the first TruGreen representative to use a blower to remove chemicals from my sidewalk and driveway!

Nick introduced himself and was very polite and professional explaining the service. I was impressed. Keep up the good work Nick!
Carlos Baca

David S arrived and explained what he would be doing g initially and started working on lawn immediately. This is first treatment so hopeful they get me to lush and green. Scheduled quickly and left details of today’s treatment on app for me. Very pleased with professionalism as well as nice guy. Excited to see the improvement in my lawns future.

Very professional and friendly. I can wait until the lawn reflects what the service brings. I have a neighbor using true green service and his lawn is healthy and lush green. Mine will soon follow.

Excellent communication. They tell you what you’re getting and when you should expect it. And then they show up on time and do what they said they were going to do! You wouldn’t think that would be that big of a deal. But that’s not what I have found with many companies today!

Ordered a one time aeration in 2023, the ground was hard due to low rain and they didn’t instruct me to water the lawn few days prior so they could properly pull plugs so when they aerated, it didn’t do much of anything. I had to call and complain, where they informed me about the need to water prior (first time hearing about this) but they did send someone out again with no hassle. BEWARE because they also auto enrolled me into yearly aeration without my knowledge. I only noticed when they sent a text a year later saying their representative is on his way to aerate (which I quickly called to cancel). Very SHADY so beware

Well I had a bad experience my self but the worst was yesterday . Trying to cancel my Parents serve my Dad had died in September and mom wants it shut off. So talking to Maria in customer retention and she would not let us cancel she tried to sell us a cheaper service the whole time. Then needed to talk to my mother to confirm and was trying to talk her into keeping the service . I will never recommend this service

Terrible customer service! A CALL CENTER HANDLES THE CALLS COMING IN! Could not speak to the right person about the management of our lawn. We are still waiting 3 days after call to speak with supervisor. They have our money and now we are hooked. Trying to cancel!!!!! RUN, from this service, do your research :-/

Excellent job. Highly responsible. Thank you very much!

John save the technician save there business with me presuming he my new technician he explained everything to me took his time to answer my questions and concerns I had with other technicians before give him a job will done for me we need more people like him at every job thanks John the real face of TruGreen