Plumbing reviews in Lee's Summit, Missouri

Wonderful, experienced pros work here. Tyler is amazing he even tried to help my mom figure out the me remote. Oh.. sink plumbing repair to my old home that has very old plumbing. Gave me my options, his recommendation, issue fixed, affordable price. Would definitely recommend. Tucker has come out prior and he is also great. Well really anyone that has come out from Benjamin Franklin plumbing has been top notch.

First of all, I want to say that I would highly recommend Benjamin Franklin plumbing. I was in contact with 2 of their employees. Heather and Cole. They both went above and beyond any expectations that I had!

It started with Heather. She is such a breath of fresh air! Very friendly and outgoing. I had to reschedule once, and she was totally understanding.

And then Cole came to do the work. He has a great personality and took time to listen to our issue, and fixed it in world record time!

Unfortunately, we live in a time when expectations are low. So many times we are disappointed by people that aren't good at their jobs and are clearly just going through the motions. I will assure you that these two people are not like that at all! Both of them were amazing, and I will not hesitate to call them or recommend them any time plumbing service is needed.

I hope their bosses realize the value that they add to their company. Good employees are hard to find, and I expect that my experience is not too different than what others receive.

Give Benjamin Franklin plumbing a try. You won't regret it!

On 12/22/25, after a week of unsolvable main drain pipe problems, we enlisted the services of Benjamin Franklin. When Jesse Wimsett arrived, he quickly diagnosed the problem areas in the main. Knowing that Christmas was imminent, he worked aggressively to coordinate the tasks and workers, so that repairs could be completed by the holiday. Randall and Brandon came out the very next afternoon! They expertly explained what they would do, and proceeded to go to work in our yard and in our basement, completing most of the work that afternoon and evening, and finishing it up in good time the day before Christmas. We never expected such extensive work could be done so fast and with such short notice. Through it all, these three—Jesse, Randall, and Brandon, were very courteous, professional, and efficient. True to their tagline, they were “punctual” indeed! It was an expensive repair, but we remain so grateful and blessed for the fantastic service Benjamin Franklin provided.

Randall did a fantastic job from start to finish. He showed up on time, worked efficiently, and stayed late until the job was completely finished. He promised I would have water back on that same evening—and he kept that promise.
The temperature was freezing cold, and Randall worked straight through it without complaint. His professionalism, work ethic, and commitment to getting the job done right really stood out. You can tell he takes pride in his work and cares about the customer.
I would absolutely recommend Benjamin Franklin Plumbing, and especially Randall, to anyone needing plumbing work done correctly and reliably

Very professional services. Technician showed up on a timely basis and the office contacted us by calling and text that he was on his way. He fixed our problem and even returned the next day to handle another issue. Our technician offered us reliable information and recommendations. I was very impressed. I highly recommend working with Benjamin Franklin Plumbing.

Jesse was great. He was on time and gave me an accurate estimate. He explained the procedure in detail. Very professional. Dominic was the best backhoe/digger operator I have ever seen. He was very precise and the septic tank was installed perfectly along with the reconnection of the sewer lines and connections back the septic tank. His assistant was also great and hard working. I was very happy with the septic tank replacement.

My experience with excellent. I had an unexpected main sewer line issue. I made one phone call and the technician was literally at my doorstep in 15 to 20 minutes. I appreciate the rapid response and the knowledge of the technician. I highly recommend this service for value Price, professionalism and timelines to resolve my issue.

I’ve had work done before with Benjamin Franklin plumbing and I had no complaints. So when I had a drain line compromised due to tree roots I happily accepted their bid that was reasonable and lower than the competition. The job was done quickly with great availability. The only reason for the low rating is due to how the employees handled the job and their work ethic after leaving. The drain line ran through the garage and into my utility room and they did not use the proper steps to protect and of the appliances as there were scuff marks covered on them, additionally the walls and floors were covered with scuff marks from being rubbed on and dirt dragged. The walls had gashes from them rubbing the appliances against the walls. I reached out to them regarding the damages and they offered to come out and fix what had been damaged but as it was all minor inconveniences I did not feel the need to go to that step. Overall work was good but makes me hesitant to trust the company again with such a major event going negatively.