Reviews of local pros in Lee's Summit, Missouri

Avian was recently here to perform emergency service on our HVAC system, the heating portion of which had been serviced the day before. He spent about an hour on that assignment, which he successfully completed. He was unfailingly polite and respectful, and we would be happy to have him back when needed.

Good company. Consistent and careful. They work until they figure out the problem and they get it fixed. Parts are pretty specialized these days. May not always have exactly what is needed on the first visit, but they stay with it till its resolved and they don’t forget you.

Outstanding appointment. Had foundation work done over the week and the A/C tech leveled the ground, relocated the unit, and kept us informed step by step. Zero issues. Greatly appreciated. Had to have my unit disconnected and reconnected a week ago part.

First Mate did a furnace checkup today. Abby F. did a great job. She found a couple of small things and explained them so that I could prioritize what should be addressed now and what can be addressed later on.

Casey and Mario worked through the problems and took time to explain what they were doing. Strong representatives for First Mateb

Tez was kind, but I’d definitely recommend getting a second opinion if you use First Mate. I had another company come out after their visit, and they completely disagreed with everything First Mate said was wrong. Honestly, it felt like FM was just trying to make a quick buck. The second company cleaned my blower and motor for a fraction of the price and even showed me how to fix the rest of the “issues” myself. Just be careful and do your homework before agreeing to any of their recommendations.

David was very courteous and professional. He quickly diagnosed the problem and made the repair. We were glad that he was available on the weekend.

Tezuka S serviced my furnace this past Monday and did a great job. Very thorough, professional and polite. He gave me a overview of his findings, including a photo of the blower fan that has accumulated some dust. I'll clean that on my upcoming filter change. The office staff is cordial and technicians are always professional and knowledgeable. My only complaint with First Mate is their scheduling. On more than one occasion, I have been asked to change an appointment time or date. Being retired, I'm able to do so but it is an inconvenience.

Tez was very professional and knowledgeable. After checking my system out, he gave me several options and explained the benefits of each. I appreciated the time he took to explain the HVAC to me in layman‘s terms!! I appreciated Feeling informed enough to make the decisions. Thank you, Tez

Alonzo was very polite and friendly. Started working within minutes after he arrived. Seemed to be very knowledgeable. Answered all our questions. We will ask for Alonzo for our next service call.

Service was able to get to my home within 45 minutes of me calling. Abbey did a great job and had the issue resolved quickly!

First Mate is a great company. Justin came out within hours and helped us. Polite, timely and careful. Needed a new furnace after 20 plus years.

Tez did a great job. Very informative, honest and we can trust. Highly recommend him and FirstMate. He's good at what he does. We always request Tez.

Wow, what an amazing experience with First Mate Heating & Cooling. Tez and his teammate was super nice explained everything and was easy to work with! I highly recommend this company!

Very comfortable and professional. They do excellent work. I’ve been very pleased with First Mate and especially my technician Tez. He knows what he’s doing and does it quickly and efficiently and quietly. Very pleasant.

Tez S. Came out to our house yesterday. I specially request him from First Mat heating and cooling because he is very polite and know a lot and is honest. He's been to our old home four times. Our new home has an electric a/c and furnace. We noticed when we moved in that it had not been serviced right due to the thick white dust on everything plus the filter my husband removed when we moved in 2 weeks ago was coated. We also knew because the outside unit had a cage built around it that was bolted down. That meant it couldn't have been regularly serviced. Without telling Tez this he greeted me kindly and went to work. He brought me pictures to look at of our unit and listed out the problems. He had all the ones we noticed and a few we didn't the unit runs on the old freon which is $1000 a pound and due to the cage he couldn't tell if it needed it or not because he couldn't check the amount written on the unit. A part inside the house was running way below standards and could give out any day. Needless to say we are looking at a new unit that is gas so it will be cheaper to run and will have a ten year warrantee. At our old house he just maintained our system. This time we asked for a consult for a new unit. I trust him. He also knows I can't walk far so it's nice that he shows me pictures and is good at explaining things .

Abby did a great job fixing our furnace issue and even showed us how to clean the flame sensor so we can do it in the future. Great Job!!! Thank you.

We were very happy with our service from First Mate Heating & Cooling to fix our furnace problem. The technician Justin was there in less than an hour. He was very courteous and quickly found and fixed the problem. The service was reasonably priced as well.

Great service. Responsive and quick. Tech detailed his service and how it would improve our system in layman’s terms. He needed to run back to the shop for something; he was there in back in 30 minutes.

David, the technician, was polite, knowledgeable and informative. Communicated clearly the options and actions needed to service my hvac. After servicing the hvac earlier in the day I encountered an issue with the hvac. He responded after hours and resolved the issue with in minutes!! Great service great employee!!!! Thank you David!

fantastic customer service and they sent a technician right away. Tez S. fixed us up so quickly and was patient and kind with my questions and my kids running around. i signed up for their maintenance program, i was that impressed.