Constraction reviews in Springfield, Missouri

Same problem different company. I was vary wary of having to call the last company that handled a flooding in my home a year ago instead I called Servpro. I spoke with Chris initially about the issue. He arrived very quickly to assess my problem (on Easter weekend). He immediately dispatched his team. In walk Megan and Gary. I was immediately put at ease as I spoke to them. Megan explained the process throughly. They are very friendly and professional. They work well together and do their job with perfection. These two I look forward to working with because I know they have my best interest. I will definitely recommend Servpro in the future because of these three people.

Had a septic tank issue and Servpro showed up fast on 7/13/25 to access the situation. Tondie did an amazing job in gathering all the info for the claim. There are several employees of the crew that did amazing job. Have to say the initial visit, they broke a vintage lamp and did not tell me, I found it. Well fired that crew not to return on Monday following. I have to say our "project Manager Nichole C., I cannot even give one star....this lady is the most unorganized person, unprofessional, doesn't listen to the customer wishes, doesn't follow-up, doesn't do what she is told. She left contaminated baseboard in my house for over a week, said she needed approval to remove ONE PIECE, after a week...NO! Then she lies all the time about what she has done and what she will supposedly do. She also left flooring in my mechanical room, contaminated for 3 weeks to grown. I cannot tell you how disappointed I am with Nichole, not Servpro. Servpro crews have done a good job. So as of now....I had to fire Servpro because of Nichole. Also, you have to have a carpet analysis to determine the replacement value for carpet, well after three weeks, carpet is no where to be found. It literally takes 30 minutes on the ITEL app to get results. Don't hire Servpro if Nichole is going to be involved.

We had a dishwasher leak that travelled to our back door area and ruined our hardwood flooring making it “bubble up” so we couldn’t open our door. Nick initially came out and took a look at it and we were still not sure what insurance would cover, so he waited till we got our proof and got it rolling for us! He was so kind and helpful, and let us know that yes we need to rip it out and get new flooring put in. So when we were ready, Servpro came out again, (a few weeks ago) and Brett E. And Jacob P. were the ones that came out. They were outstanding! Fast and efficient in getting the floor ripped up to see what damage was done and brought the fans to dry it up etc! They were super friendly and very informative. The same day they ripped up the floor in the effected area, we were leaving for a few weeks on vacation; so when we got back, a few days ago we just were a bit concerned about some dark spots on the sub flooring (it looked like there was possible mold around the door) So, my husband called today and they came right out again this morning and I was very impressed with the two gentleman that came to our house today as well! Nick and Tyler were so kind and answered all my questions and told us it wasn’t mold but just stains and no real damage to our sub flooring which is great! But they went above and beyond service and went ahead and treated it for us and swept up a bit. They were very professional, fast, good work ethic but also had great attitudes! It was a blessing having them in our home and good friendly conversation as well! Thank you so much for your service! 👍We would recommend Servpro for sure!

I can not recommend Serv Pro enough!! Very appreciative of the quickness & great service they gave me & my family. Ray & Ryan did an amazing job with demoing & explaining the process. They were super helpful & I couldn’t be happier with their service. Ray needs a raise!!!!

Matt in the Springfield, MO location was such a blessing to me today. When I called on behalf of my elderly neighbor needing some help with a biohazard cleanup he was so kind and compassionate. I really appreciated his helpfulness. He was wonderful!
The first responder who got back with me (I can’t remember her name) was wonderful as well. She was ready to help and very assuring!

Update: We are now a little over 3 months out from my sewage disaster and ServPro Construction has turned my mess into a miracle. See my after pictures below. Dustin hired Dayton from Bieser Design and Build Co as the subcontractor to remodel my home. Dayton and his wife, Hannah, worked long hours in cooperation with Dustin Steele to make my dream remodel come true. There are still a few tweaks and adjustments to be made that are in the works. I can see the end is near and am pleased beyond measure. The ServPro Springfield Team worked with me from the start of a sewage disaster, to soothing my fears through mitigation, to creating a stunning new remodel. Call ServPro Construction to help your nightmare turn into a pleasant dream of a room.

After a weekend plumbing disaster in my primary bathroom, walk-in closet, and bedroom, Nick responded by phone within less than an hour of my insurance claim going in. Nick, Brett, and Jacob arrived at my home within approximately 45 minutes after the call. They quickly evaluated the situation. Nick spoke with the plumber who was still on site. Nick explained what the plan was to remove and clean the nasty water from the affected areas. They were respectful of my belongings and removed items as the water continued to spread into my closet. They removed the carpeting and padding. They removed the trim on the floor in the bathroom. They checked everything that could have been water-damaged or become a future mold issue.
After a few hours of cleaning, they plugged in the dehumidifiers and fans to continue the mitigation. They cleaned up as they left my home. Nick will check in again tomorrow. Nick, Brett, and Jacob explained everything in customer-friendly language and answered all my questions. They made what seemed like a nightmare to me at first become a manageable thing. Nick, Brett, and Jacob were professional, polite, and an asset to ServPro. If you find yourself in a mess, call ServPro.

Tondy inspected my attic from raccoons damage and was extremely informative and kind! She answered all my (and my 8 year olds) questions and has checked back in with me a few times incase we had more questions. The attention to detail with the inspection and customer service is an ♡♡☆☆☆☆☆♡♡ kind of rating.

Scott Acklin and Tyler Halliburton worked in my home put Sheetrock up in my bathroom and went above and beyond the call of duty. They were able to pinpoint a place where the rain started to come in on the roof and as they were working and worked with the roofer to pinpoint a spot that he had missed that was still leaking. They were very respectful of my home and very respectful to me, an elderly woman and cleaned up the mess beautifully. I could not ask for anyone better to fix my home. Thank you.

Update: we have since this needed Servpro again. As before they went above and beyond. Noah and Evan removed Sheetrock from my bathroom ceiling that had molded from a roof leak. They were polite, conscientious, and did a great job. They were in and out so quickly, I was amazed. They may have actually left the room cleaner than when they arrived.

Johnathan, Noah, and Evan were absolutely amazing. they were all very thorough and very easy to work with including detailed explanation. They have truly made this experience top notch.! I will always recommend them to friends and family!

One of the worst contractor experiences I've had and I do multiple renovations per year. My tenants caused a fire in our rental property in March of 2025. I called ServPro who gave me an estimate quickly and said they could begin the job at soon as the tenants were out and it would take 3 weeks. As soon as we received the all clear from the fire investigators from both insurance companies we gave ServPro the go ahead to get started at the end of April 2025. They were aware that I lived out of state and was relying on proactive communication to keep me updated on progress. The 3 weeks of mitigation turned into 2.5 months during which time I was passed between 3 different project managers who never knew what was going on with my house anytime I asked. Every time I could get ahold of someone they would apologize profusely for how badly managed my project was, swear this was not how they do business, promise that they would get to then bottom of things and then low and behold I wouldn't hear from them again and the updates that were promised would never come. I finally gave up on them and decided to go with a different contractor for the restoration phase because of their horrible communication. Unfortunately now that the project is finally done and work is complete 9 months later, the total bill for all work reimbursed by insurance exceeds the thresholds that my mortgage holder will pay out without signed invoices from the contractors. My contractor that did the restoration phase signed the paid invoices within 24 hours. I'm now on day 8 of emailing and calling ServPro Springfield because no one will sign the invoices or get back to me. I have a check for multiple thousand dollars to reimburse me for work on a house that has been costing me over a thousand dollars to sit empty for 11 months now and I can't get it cashed because ServPro can't be bothered to docusign paid invoices from last July and August. Do not do business with this company if you value your sanity.

They do a great job and very professional!

Have had four years of service from this company! Very loyal.

They were great, and my floors looked great afterwards!!

We appreciate the awesome job they did. It's amazing how well the floors looked after they finished.

I highly recommend this company. They do a professional top-notch job. I know the job is done right every time.

Amazing job..! Communication was easy and direct. Professional representatives arrived for initial bid which was very reasonable and competitive in pricing. Work was completed as promised and results were above and beyond.

Excellent at fixing my carpet and cleaning all my floors.

I love my carpet and the service was excellent

Great carpet cleaner

Great service, reasonable rates. Well done, thanks

Good job!