Electrical reviews in Springfield, Missouri

We use locke all the time for work, good prices and they are very helpful there

Outstanding professional and friendly customer service at electric items employee's.

Beware if you aren't a contractor they will rip you off. Paid 57 dollars for a thermostat that I could have got for 23 online.

This is the best place in town to get supplies they care about the customers don't give them a hard time when you're not really sure what you need but instead take a professional attitude to help

Needed condenser fan motor on a Saturday and they got me all fixed up with a capacitor and a little advise to go with it. Up and running, whew...

They only have a few guys here that make you feel welcome when you come in. By far my man Tim over in plumbing is the best.💪

Don't show up here 1 min before closing after diving almost 2hr and called ahead and let them know I'm coming because they won't sale you nothing to worried about going home thin taking care of there customers and was spending almost $500

I went in needing plumbing supplys, trying to explain what I needed, of course my mind goes wonkie, But the young man, took care of me, This place is the best for customer service

Electrical department is the best in Springfield. Competitive prices, people are awesome, great service. Thank u guys for being there for us. Merry Christmas . God bless u and ur families.

Staff is horrible!!!!! Don’t know the difference between home water pipe and sprinkler pipe. Sold me $200 worth of the wrong stuff and I even took a piece of what I needed in the store. Wouldnt even give me my money back when I returned it. Said I should have caught the mistake before I left. Lol. Worthless

Herb was great with info. Had my order from contractor (cables heating n cooling) ready and I was out the door in 5 min with a new 95% heater. Great price before the cu rebate.

This used to be a great store where even smaller companies could get descent prices. The last time and I mean last time ever I bought wire from them I was charged $6.57 a ft for 4/0 SER, competing supply houses were $2.50 to $2.90, even Lowes was cheaper by almost half at $3.45 a foot. I call up and was told it has been that price for a year... bull! I even looked up another invoice from them from 3 months ago and it was under $3 for the same wire. I guess after 5 years I am no longer a valued customer and I will not be back again.

We went to purchase parts for and air conditioner and were told it's illegal for them to sell to us since we were not licensed contractors. They, then, explained it is illegal to sell the gases, but their store policy was to not sell ANYTHING AC related, unless it was to a licensed contractor. Was our money not good enough and why are they open to the public? One employee told us it was illegal for the online store we purchased our AC unit from to sell it to us and said they could be fined around $27,000 and the person to turn the company in could get a reward of $10,000. He questioned if the unit was REALLY refurbished, as if we are idiots for blindly purchasing a unit from a company who is out of state and has a website. My husband explained he researched the company and they also had good reviews and the employee said almost all reviews are fake. This review is definitely NOT fake and we will never go to this store again.

Sign behind the desk says " we are used to answering stupid questions" and they treat you just like that, like you are stupid. Came to the professionals for help and got talked down to, absolutely horrible experience and do not recommend for anyone who needs actual help from professionals. Lots of other businesses in town to support. Never this one again

Horrible experience. Don't go on Saturday's near closing or expect to get chewed out, then shooed out. I showed up with picture and model number of the part I needed with 5 minutes to spare. Before I could say anything i was told they HAD to lock the doors by noon or they would lose their bonus checks. They glanced at the pic and model number and said they didn't have it. And I would have to wait until Monday to get my furnace fixed as no one else in town who would have the part was open. I think it it is obsurd that employees bonus checks depend on the the exact time the doors are locked. This policy causes horrible customer experiences resulting in lost business. The only thing they seemed to have gotten right is the name because their supplies are locked up and no customer emergency is going to get them to keep their doors open a few minutes longer.

Great place for contractors to get supplies and equipment. Free coffee too!

They had exactly the part I needed and at a decent price. They were also open on Saturday so we didn’t have to wait all weekend.

Do alot of business with this company in Kansas with our company. Called this one here in Springfield this morning working on an older unit asked for a universal part that many people use. After three attempts speaking with the lady after telling her they no longer make the brand she went to tell me she knows how to do her job and I basically have no idea what I'm talking about. This is Monday morning at 8ish am and was forced to drive a hour in a half away to the SAME company only a hour n 20 mins away. Not only does the other store "know there job" but I wasn't treated with a unprofessional customer service. No one cares how your life is. Iv got a business and job to do. I didn't need to have a pissing match with the front desk lady. She's needs to go!

I recently visited Locke Supply to purchase PEX supplies for the house I'm building. When I asked the cashier about a specific fitting, he had no idea what I was talking about. If you work at a store specializing in a certain industry, you should be familiar with the products you sell. To make matters worse, they neglected to include one of the fittings I bought in my bag. When I returned to retrieve it, they insisted on "checking the cameras to ensure I wasn't lying." It was a $6 fitting, and they made a huge fuss over it. Why would I lie over $6? I will never return to such a low class, poorly managed establishment. I hope that you're happy you lost a customer over six dollars.

I've needed them twice
Both times they had what I needed at a great price
Great advice on my problem both times

Communicated throughout the process. Helpful with information. The team that came out was respectful and kept us informed on what was going on during the installation.