Reviews of local pros in Springfield, Missouri

Dillon with Titan Roofing is great to deal with. He is very professional and friendly. We have an enclosed gutter system on our back porch that had trees growing in it. Dillon came to inspect it and gave us a fair price to clear our gutter of debris. He came back a few days later and did the job as expected. Their customer service is very good and friendly as well. My husband and I would highly recommend Titan Roofing.

Titan Roofing has world class customer service, they were very thorough with their inspection and made it very easy to know what was my issue and how to take care of it. I highly recommend Titan Roofing!

Kyle Miller was and excellent ambassador for Titan Roofing. He was very professional and at the same time kind and personable. I will definitely contact him for future needs.

Justin was great! He even went out to our location late at night to try and seal the leak until they could get to it. Good communication all around. Highly recommend.

Titan Roofing explained all damages and all fees up front. They arrived on time, worked quickly and efficiently, cleaned everything up and did an outstanding job. The communicated with us every step of the way and we really appreciated it. I highly recommend them.

Very satisfied with the new roof and gutters on my House and Garage.

A "Thank You" to Kyle, Will, Roof install crew, Gutter install Team (Dayton and Andrew), as well as Donita in the Front Office.

I highly recommend this company for any roofing needs. Samuel Baker was incredibly thorough, professional, and easy to work with throughout the entire process. He took the time to explain everything clearly, answered all my questions, and ensured the job was done with care and precision. The quality of the work exceeded my expectations, and I couldn’t be more satisfied. If you’re looking for reliable roofing services, ask for Samuel—you won’t be disappointed!

I have had many jobs done with Titan, including a new roof, new siding and the latest is a roof for our wrap around porch! I can always count on quality work, that’s why I continue to be a return customer with Titan!! You can not go wrong with this company!
Thanks again Titan Roofing!!!

Justin did a great job during the initial inspection and answered all of our questions. The job was completed in one day and the cleanup was excellent.

I am happy to have dealt with Titan roofing for our roof replacement! They did a fantastic job! Brandon was the supervisor that looked after our roofing job and although their base was quite a distance from our home, he did a fantastic job of looking after the work that was being done and taking care of my requests. Justin was our roofing representative and everything was completed as he said it would be done. Everyone was very kind, and appropriate, and the job was done very quickly as well. I'd recommend them to anyone looking to have roof work done. Thanks Titan!

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Super service here Folks! Shingles and all required materials were delivered 3 days “ Before the job started, the Crew Leader Jessie showed up early on the scheduled start day and the entire 7 man Crew was here shortly after!

Titan Roofing was a fantastic company to work with. They utilized technology to show us details via video and pictures captured by a drone. They were timely, professional, and kind. The quality of the work they did was top notch.

Will Snider is an absolute asset to the team at Titan, always makes me feel heard and explains things thoroughly, any issues needing mitigation have always been resolved fairly with Will!!! Would recommend this company.

We love our new roof. Special shout out to the gutter guys who removed our birds nest and then put it back after they were done. We love to watch the birds grow.

Blane (completed initial inspection), Rusty (on site supervisor), Andrew & Dayton (gutter crew), Donita & Jachin (customer service)

As a first-time homeowner, I was nervous about finding the right company to handle my roof repair, but I couldn’t be happier with my experience! From start to finish, Dillion was professional, honest, and incredibly helpful. He took the time to explain everything in detail, answered all my questions, and made the entire process stress-free. The crew was on time, respectful of my property, and did a fantastic job. The roof looks amazing and was completed faster than I expected. I highly recommend this company—especially Dillion—for anyone needing roofing work done right

Dillon was my first initial contact and he was very thorough with explaining how insurance would work and was very helpful in explaining what the process would be. He was able to schedule me in a way where I could pay the total at a date which was agreed to. My particular situation was my roof was beyond a warranty and insurance would only pay so much. Dillon worked out a schedule where I could move forward with it. Workers were fast and it looked like a demo zone but was cleaned up fairly well. They will correct problems and make sure you are satisfied with the results.

The good:
- the folks they hire are outstandingly polite
- the work they actually do is a super high quality - as a finished product
- much of the time, their technology they employ to keep clients informed of work is adequate and helpful

The bad (at least in my situation):
- they overcommitted . The work was first pledged in August. The work was finally done in November
- they straggled horribly.
... the area was left with materials on the ground; other material was left on the roof. (they did send someone the next day after I emailed them pictures that it was left that way)
... the gutters were undone by weeks - if not months
- in trying to communicate my displeasure (politely, I felt), I asked for the owner to contact me. One of them did weeks after the request. (possibly that could be a positive, really ... a lesser person would have avoided an upset client)
aside: I did learn that one of the owners was out with a family member dealing with a life threatening issue (and I've been praying for them every time the item comes to mind) ... but there are several owners. .... even this salient fact should have been made known early on after my initial request.
- there were weeks of work not being done between the next step was done. It was attributed to a subcontractor that failed them. Sadly, the subcontractor's work is a direct reflection of your work. If you can't inspect/monitor/address the work your entire team does, it reflects poorly on your standards to push off something as "we didn't know".
(suggestion: keeping a timeline of all jobs in flow. If a contractor hasn't done work within xxx days/weeks, it's time to hire a supervisor of outside contractors, have them find out what is going on, talk to the client, and 'get stuff done'.)

The bottom line - at least for me.
....... I would use them again under a couple of understandings:
- what is the time frame for work to be started and then completed - with a financial penalty for not adhering to the commitment. Months of holding on to $7,331 without any work being done is not acceptable. In any manner of understanding.
- I'd make sure that the work site would physically talk to me every day as to the expectation of the scope of work to be done and when it was to be done ... having weeks of time between one phase and then the next is not acceptable
- I'd not pay for 1/2 of the work on the front end. "We have to pay for the material" isn't normal with any other roofing company that I have done business with. Had it not been for the fact that I had an unusual roof type for part of the job, that would have been a bad sign. Quality companies that manage their money well have the lines of credit for material or have money in the bank. (I know that Arrowhead Supplies does a line of credit for my other roofer and he uses it.). In reality, it turned out to be lock on my money while they didn't complete the work in a timely manner.
- I'd probably not do business with them being a hour away from the work site. Again, I had a specific situation and my normal roofer does shingles and I have another roofer that does commercial membrane work. Getting one team to do everything was an insurance solution only. (for reference, I have 90 rentals, so I have lots of experience with what a roofing company should do and how they should conduct their business.

So.... do your own due diligence and read the other reviews about timeliness and other factors. They have plenty of satisfied customers. Just not this one.

Great customer service from start to finish. Dillon, Will Snyder, Brendan, the site supervisor were very prompt in responding and meeting the requests. The work and roofing craftsmanship met the expectations. Thank you!

I spoke with Dillon at my house about a half hour ago regarding gutter replacement. This kid was very professional. He is very knowledgeable, informative and honest and made me aware of possible issues. I told him I was selling my house and he gave me honest feedback which I really appreciated. I would use this company and I would recommend this company.

The tornado went through and ripped off part of the roof, down spout and the chimney cap. They came the same day that I called to inspect and give the estimate. I was very pleased with how timely they were. Of course, with so much damage in the area, it took a while to get scheduled, especially since so many had more devastating damage. It took a while to get on the schedule to get the job completed, but they worked fast and hard.

I am completely satisfied with the work your team did from the beginning to the end. The communication was consistent. The drone photo's were helpful in allowing me to see the problem area's and the work being done. The workers were fast and did not interrupt the flow of my customers coming and going. I would highly recommend your company to any business or resident who needs to repair or replace their roof.