Reviews of local pros in Springfield, Missouri

I’m a Navy veteran who gets one check a month so I had to plan and save to get a section of my roof replaced. I thought with getting my roof replaced that I wouldn’t have to worry about it leaking, WRONG!!!! A little over a year later and my roof leaked big time and ruined ceilings, insulation, and flooring. I’m not a happy camper at all, to have to go through this again is completely unacceptable!! I will never trust another company in Phelps County, Springfield Missouri again, Never!!! Updated review to follow. Levi did come out to my house and checked my roof today 11/08/2024, he caulked a few places, ran water over the roof. After that there seems to be no leaks. Tomorrow should be the tell tale sign if the leak is fixed due to we’re suppose to have storms. And just a heads up, I was asked to change my review which it’s illegal for companies to do. Don’t believe me? Call the FTC and they will educate you on the topic. The job was all new shingles and they put new shingles on the edges and put my old shingles back down in the middle. The oldest trick in a roofers book.

Replaced some shingles that blew off in a storm and did some maintenance on my roof’s exhaust. Reasonable price. I elected for no color match. Second time using them. Will use them again if I need to.

I had a great experience with Titan Roofing. Very professional service, they take care of things quickly and keep you updated on the latest status of my project. I would definitely recommend it to my friends and family, and would also recommend it to you.

Ryan Holden is one of the most professional, courteous and knowledgeable specialists! Hire him anytime you need a leg up. He is very efficient. Upon arrival and upon completion of the job, you know you’re in good hands and made the right call. God is good!

Donita and Justin were amazing to work with. While my ceiling had a new wet spot, it was not the roof. After letting me know my roof was in great shape and it was not the cause of my problem, Justin recommended the next step I should take to try to find the cause. When my roof does have a problem, I will come back to Titan for their professionalism, friendliness, and thoroughness.

We had a great experience with this roofing company. Titan is one of the best ones in the area. If you're looking for a new metal roof, they're the best. Kyle was one of the best advisors and a huge help when working with the company.

Titan Roofing was easy to work with from the request for a bid through the roofing replacement needed. They listened to needs and responded in a friendly and professional way.. The project was completed with minimal changes to the job and final inspection.
Pricing was fair, honestly a little surprised it came in under what had been expected. Two different crews were required since there was small side of adding 2nd story guttering. Both were thorough in cleanup and keeping existing material contained in removal.

I recently hired Titan Roofing for a roofing project on my commercial building, and I couldn’t be happier with the results! From the initial consultation to project completion, their team was professional, responsive, and attentive to detail. They provided me with a clear timeline and kept me updated throughout the process, ensuring everything stayed on track. The quality of their workmanship is exceptional, and the new roof looks fantastic! I appreciate their commitment to delivering on their promises and their customer-first approach. I highly recommend Titan Roofing for any commercial roofing needs—they truly exceeded my expectations!

Titan Roofing did an excellent job replacing our roof! We are very pleased with their work! They were very efficient and fast! Our roof was completed in one day working until dark! They came back the next morning to remove the trailer and scan for nails in the yard. Highly recommend them and Justin Kropf our salesman!

Outstanding job and product from TITAN! Made even better by phenomenal service from beginning to end. Sam and Donita both went above and beyond to ensure the job was done correctly. Communication was always there and quality control was very important to them; and greatly appreciated as well! We will be back for the next building! Thanks so much!

Titan is the only roofing Company to go with! Their customer service is undeniable. From first steps, to helping me manage the insurance company, to getting the job done. They kept me informed, updated, and made me feel like family. I would recommend them time and time again! When you call be sure to ask for Dillon - he is a ROCKSTAR!

Best roofing company period. I called about 6 before we settled on titan roofing and im so glad we did. They did the job in a timely manner, the price was very competitive vs other companies and they went above and beyond to make sure I got the roof I needed without trying to up sell me on anything fancy that I didn't need which I really appreciated. They came back a few weeks after installation and did a complete check on the roof before i even paid my remaining balance. I suggest if you need a great roof at a good price done in a timely manor than look no farther than titan roofing.

Great company when it comes to all your roofing needs. The storms caused large tree limbs to damage my roof shed and shop. Justin Kropf did a fantastic job inspecting and explaining the insurance process. I was kept updated through out the whole process from materials to dates for the repairs. Wil Snider management kept the everything moving along smoothly with how many other repairs that had to take place along with the roof.
i will recommend titan roofing to anyone that needs quality work

Our salesman was Dillon-he and Samuel were awesome when they came for our consultation. Everyone that showed up to our home to work was very professional. We are very happy with Dillon, Brenden, Will, Samuel, Eddie, Marlene, Donita and the rest of the Titan crew! I would recommend them to anyone getting a roof. Our roof turned out beautifully. They have a neat guarantee for workmanship for as long as you own your home. It’s the Titan difference.

It was a great and worry-free experience with Titan Roofing. I was first contacted by Mr. Samuel Baker who was the first to come out and pre inspect my roof damage and he walked me through the process. He told me what to expect and everything that he told me was right on point. I have nothing but high regards for Titan Roofing and I would recommend them to anyone. Great job!

Our experience was great! Every employee from the sales rep Jd to the office staff that texted me updates (I forgot her name but she was awesome!) to Bert and the other employees that put the siding up, were great to work with! They kept us updated throughout the process. We only needed our storm damaged siding replaced but we will absolutely use Titan if we ever need a new roof!

We had an excellent experience with Titan Roofing yesterday. Kyle inspected our roof, taking many photos in the process, then spent considerable time showing us the pictures and explaining the issues. He was knowledgeable, professional, and personable and we enjoyed the experience very much. He could have told us our roof needs replaced immediately but he was honest instead and told us it has a year or two left in it. We will be hiring Titan when it's time to replace it!

In addition to the good experience with Kyle, the whole company feels very professional from their streamlined scheduling and communication software to their branded shirts. I received text messages letting me know when they were on their way and when they were getting close. The whole experience was too easy!

We deeply appreciate Titan’s professional job of replacing our roof. It was great to observe the dynamic team in action and hear the praise from our neighbors and friends that observed the work crew. The job completion was conducted beyond our expectations. We also commend Donita Hostetler (Project Coordinator), Brenden Payne, Sam Baker, Leona (Caller) and Kyle Miller are outstanding Titan representatives and very trustworthy in communicating and conducting follow ups! We will ensure to highly recommending Titan Roofing to our friends and anyone else desiring an excellent Roofing Company.

Titan Roofing did an amazing job on my new roof in a most timely matter. I appreciate all the time and dedication their team performed while here! My roof looks perfect and I've gotten many compliments on it. I will continue to put this company's name out there for doing a job right the first time!

The best surprise I had in getting a roof from Titan was that there were no surprises except a new roof and gutters with no headaches at all. I had never bought a roof before so I assumed it was going to be a hassle. It was done on time (early, actually) and at the agreed price. The initial salesman (I'm sorry I don't remember the name) answered all my many questions. If I live long enough to ever need another roof, I would not hesitate to use Titan again.

P.S. I seldom give reviews for anything unless it's bad. ;)

UPDATE:

I appreciate the reply, but unfortunately, several of the statements made here are not accurate and do not reflect my experience.

No Discount Was Offered: At no point was I offered a discount to help “close the matter respectfully.” That claim is simply false.

Late Fee Not Waived as a Courtesy: The late fee was not waived as a goodwill gesture—it was removed because I pointed out that it was applied in error by their billing system. They admitted this and reversed the charge accordingly.

Issues Still Unresolved: The workmanship issues I raised remain unaddressed. Despite promises, no proper corrections were made, and the quality of the installation was substandard.

I’ve made every effort to communicate clearly and respectfully throughout this process. It’s disappointing that the response here attempts to misrepresent the facts rather than take accountability for the service deficiencies. I stand by my review and my experience, and I encourage future customers to document all interactions carefully.

Avoid This Roofing Company – Poor Workmanship and No Accountability.

I hired this company to install a new metal roof on my home, and it’s been nothing short of a nightmare. Here are just a few of the serious issues visible in the photos I’ve attached:

• Overdriven and Misaligned Screws: Many of the fasteners were overdriven or placed inconsistently, which has already caused visible warping and could compromise the roof’s ability to shed water and resist wind.
• Improper Flashing and Seams: Critical flashing joints and panel seams are left open or poorly cut, which could easily lead to water penetration and damage to the structure underneath.
• Bent and Damaged Panels: Some panels were installed with visible dents or scratches, clearly from mishandling or improper installation.
• Inadequate Drip Edge and Trim Work: The drip edge and rake trim are poorly aligned, uneven, and in some areas not properly secured, leaving gaps that can let in water and debris.
• Messy Valleys and Sealing: The valleys are filled with messy sealant rather than properly interlocked panels, which is not how a long-lasting metal roof should be built.

For a job this expensive, the results are unacceptable. I’ve asked for corrections multiple times, and they’ve come out multiple times to attempt to fix issues only to keep cutting corners. On my last attempt the company only offered to come out and “drill back a few screws.” I do not trust them to fix anything else properly at this point.

I strongly recommend avoiding this contractor if you want your roof installed correctly the first time. I am currently seeking further help through official channels to hold them accountable.

I can’t attach the photos from the beginning of the job where they tried to add the underlayment over the furring strips and tried to tell me that was the best way to do it.