Appliance Repair reviews in St. Louis, Missouri

They tried. Still have an occasional horrible racket from the fan, which they tried to tell me is because the ice machine casing was warped. But my husband tightened the back screws of the fridge and the loudest noise went away immediately - except still a periodic loud fan noise. It’s odd because it’s not all the time and not always when the fan is on. Something isn’t right. I would have given 3 stars, but they never called back after saying they would. So instead I’m sharing what’s still wrong in this review. I guess now we have to make a new claim on a “completed” repair that has issues. :/
The ice maker is also still freezing up. Zaki will likely say it’s due to heat gun warping exterior plastic. But it’s a known issue with this model. We bought it before there were many reviews (a major regret!). Frankly, the fridge has been an expensive piece of Samsung junk. And the Asurion service plan is a hassle to use. But repair companies that don’t stand by their work don’t help the situation.
***Disappointed in their response, as it is a total lie. We did defrost before they came to do repairs. We only use the heat gun when it jams up so badly day-to-day that we have no choice.

Mark and his assistant gave us professional and quality service unlike we have ever received. They resolved our repair needs with exceptional workmanship. I would highly recommend Zaki repair.

Mark and Gerard came and installed my new furnace. They both were very responsive, professional, clean and used all COVID-19 practices while in my home. They also were very knowledgeable about the repairs needed. Will be using Zaki HVAC & Appliances again!

I am so grateful that I was able to get an immediate appointment for service on my dryer. Rod called saying he could arrive early, which was great. He came in, assessed the problem, provided a quote, and completed the repair well - all before the initial arrival time. Rod was courteous and professional. I would definitely recommend to all my family and friends. Thank you!

One of the most capable and considerate repair places I have ever dealt with. They called multiple times to confirm so I didn’t have to wait too long. They knew the problem immediately. Highly recommended

Mark and his assistant came to fix our AC. We were initially worried as this was our second company the Home Warranty sent out to see what was happening with our cooling situation- the previous company led us to believe it was a very technical, expensive fix. Within five minutes of walking in the door, Mark figured out how to fix the system. He thoroughly explained what he was doing, checked and rechecked that it truly was cooling, and was professional and personable through it all. We know who to call for other HVAC issues now....thanks Mark!

Good Morning, I want to apologize for the long post, however I really want to give a huge shout-out to Zaki HVAC & Appliances, my furnace went out over a week ago, and the first company that responded couldn't find out what the problem was, they had to come back two times. My house was freezing and it was obvious that they had no idea what the problem was.

I contacted Zaki HVAC & Appliances, and told them my problem, he assured me that he would send his senior technician Mark. When mark and a helper arrived at my house today, Mark discovered that my flu pipe was clogged and the ignition switch needed to be replaced. Not only did Mark resolve my problem he also discovered that my fan blower motor was on low speed instead of high speed. My furnace is working like new and the heat feels so good. I am the type of person who gives credit, where credit is do... Mark is a beast :) LOL , thank you Zaki for fixing my problem.

I have used Zaki a couple of times. The repairmen are always on time, very professional and knowledgeable. Mark and Jerrod fixed my furnace. They were great! They communicated the problem and kept me up to date with parts delivery. I would definitely use Zaki again. Thanks.

Mark and Gerard did a fantastic job replacing my furnace! Extremely professional, fast, and overall excellent workmanship. This team knows their stuff and very informative every step of the way. If I have any other repairs or replacements I am calling them first. I highly recommend their services.

I was referred to this place of business through my home warranty company to have my central air unit serviced. A service request that usually would take days only took me a couple of days to get scheduled for a technician which I thought was great!! Once I was scheduled for a technician, Mark Madison showed up at my home and the professionalism was phenomenal!!! Mark immediately told me what the problem was and ordered the parts for my unit. Mark even showed up and replaced the parts earlier than scheduled and guaranteed his services!!!
I would refer this company above any others I have had experience with. If you ever use their services, personally ask for Mark Madison they don’t get better than him 💯, extremely professional.
Thanks for a job well done 👍 from start to finish!!!

Slow to respond, it's been 4 visits and still no fix, tech should have fulky explored the pro bb lem than just a cursory fix based on initi info, a full expection would have Driscovered ALL the problems and not needed this post.

Zaki was my assigned company to repair my furnace through my home warranty company. They were able to come out within just a couple of hours of getting the the referral and Mark was able to quickly diagnose the problem. My home warranty company caused a delay in the repair because the part had to be ordered through them, but Zaki was good about communicating with me regarding the status of things during the wait. Once the part came in they were able to schedule quickly to come in and make the repair. Gave me a two hour window and actually called and asked if they could come a couple hours early. They did the repair quickly and professionally. Would recommend.

FANTASTIC job by Zaki HVAC and technician Mark! I have an Asurion warranty and they came out on the next day of getting the info to diagnose my LG dryer. They ordered parts and had it repaired in one week. I especially appreciate that Mark was willing to wear a KN95 mask while inside due to at-risk family members. 100% I will use them next time!

Mark was an Amazing technician . He was friendly. Respectful and he explained what he was doing, what the problem was and the solution.
I really appreciated him making this service call quick and easy .

Mark Madison was very professional and timely in his response to my furnace issues. In each step of repair he educated me along the way so that I understood what he was doing and the ‘why’ behind the steps taken.

Reasonable costs for parts & labor

Great job!

Definitely would use his services again.