Appliance Repair reviews in St. Louis, Missouri

Doug really knows appliances, the history and track record of various models and brands… he shows up on time and solves the problem.

Great work

I would recommend his service repair. Reasonable price and direct.

Doug fixed my dryer in less than 20 minutes! Would recommend.

Crockety older guy,doesn't want you around while he "works ." Wants that $50 service call whether he can fix Appliances or not...crockety:"old","worn",look it up if you don't know something.

I would recommend this company and have. Everyone I have referred him to was very pleased with the services provided. They said that he came in and diagnosed the problem. The cost was very reasonable. I will continue to recommend his services.

Doug was very prompt for the appointment. Diagnosed the issue with my range and gave a full breakdown of the cost involved with the repair. I would recommend Old School to anyone needing appliance repair.

Never met such a mean and crabby person.

Edit: the job was done properly. No issues. It was over 30 minutes since he left. This is a condo and there are clearly marked spots for visitor parking and numbered spots for residents. I politely asked him to move to a visitor parking spot. At this point he screamed at the top of his lungs that he was leaving soon. Again I told him he could stay as long as he needed in the assigned visitor parking. Again he screamed at the top of his lungs that he was leaving. I know the people who live in the spot he was parked in and they come and go frequently during the day. I was only trying to show respect for neighbors and was completely polite the entire time. I've told many people the exact same thing and everyone else understood and politely moved.

My dryer quit working, Doug arrived on time, very professional. Had my dryer working in no time. Thank you

Doug arrived promptly as scheduled. He got right down to business. After careful examination of my gas dryer, Doug was very transparent about what he discovered and the cost to fix each of the problem areas. He explained every detail of what was needed, including some optional maintenance items. I had him fix everything and also gave him the green light to perform the optional preventive maintenance. The cost for the repairs was extremely reasonable. Doug is very polite and it is quite clear that he is an expert in his field. In sum, I will not hesitate to call Doug for my next appliance service needs.

Had my washer and dryer go out several days ago, and my landlord put me in contact with Doug. Started off very professional and helpful, but when he found out I did not have a day this month that I could be home all day, he listed other jobs he had in the area stating that “I don’t want to have to make 2 trips” (mind you we hadn’t set a date or time yet). Trying to be accommodating, my husband was able to take a day off so he’d be available, got a time scheduled, we’re ready to go. An hour later I receive this text message:

“I sent this to your landlord. Sorry but I’m not going to be able to do the job. It’s too much work and in hard to reach places. You’ll need to get someone else.
Thank you, Doug
Old School Appliance Repair”

The wishy washy back-and-forth felt very unprofessional, as well as the sudden cancellation because it’s “too much work” to look at a stackable washer/dryer unit. I do not recommend this company.

EDIT FOR UPDATE: If you’re looking for an appliance repair company with excellent communication/professionalism who won’t demand you be available a whole work day, or make excuses instead of problem-solving, then check out All American Appliance Services, LLC. I got an actual call from them instead of texts, and the person I spoke with tried to problem solve with me to see if I could fix the issue myself. When that didn’t work, they gave me multiple time slots that fit my schedule and worked with me to schedule a time for a tech to come out.

Repaired my Maytag washer quickly the first trip out. Great Job!

Albert the tech has been to my home many times working on my refrigerator and my dishwasher. This last time he fixed my Maytag dryer and i couldn't be happier with everything.

All Metro Appliance failed to show up for a repair appointment on the correct date. When we contacted them they informed us that the date had been changed. When we informed them that we had not been notified that the date was changed they acused us of lying and the service manager "Joe" proceded to cuss out my father and hang up on him. The next day during our "scheduled appointment" we had still not recieved comfirmation on wether or not they would be there. When we called them they informed us that our appointment had been canceled and we would have to find another service provider. When my dad attempted to contact the owner through the BBB he was accused of lying and cussing the manager out both of wich were false because I was sitting next to him when the call was made. I would not recommend doing buisness with these people unless you want to wait a week only to be canceled on at the last minute.

I had Albert come to my home for a service call arranged by the warranty company for my washing machine. Albert arrived at my home, told my Mother my washing machine was a "non-standard setup", and that it was their policy to not physically move the washing machine in order to work on it - he informed me that I would need to move the washing machine myself. My washing machine is under a countertop, as it's a front-load washer. When I called to complain to the owner of the company, I was greeted with rude behavior, resulting in him hanging up on me after telling me "I can see I won't be able to please you". I have reported All Metro Appliance to the company who sent them to my home, I would certainly not want to do business with them ever again.

This was BY FAR the WORST EXPERIENCE EVER!!! The manager Joe was SO RUDE!!! He cussed at me and hung up on me. About 2 weeks ago I need a part for my washer. My warranty place went through them to order my part. When I talked to Joe he asked what part I was exactly needing and I told him. So today Jason shows up with the order paper saying there was a "leak" which wasn't the case I told them my drain hose had a hole in it. Then Jason talked to Joe over the phone and said they could come out next Thursday with the part. Jason said Joe didn't know what part was need AND he also need the serial number so I asked Jason why Joe didn't ask me for the serial number when I told him what part I needed. So when Jason left I call Joe to ask him and he tells me he NEVER spoke to me and don't know WHAT I'm talking about I said well then HOW do I know ur name if I never spoke with u. He starts getting rude he said I either need to get off his phone or he's cancelling my part then I tell not to do that. He hangs up on me I call back and ask for someone higher then him he said he's the highs in the world. Then he said he cancelled my part and is happy to lose me as a customer. SUCH A RUDE PERSON!!! I really hope he gets dealt with. He needs to get customer service training and a hug!

I've had numerous interactions with this company. On more than one occasion I've been treated with disrespect and talked down too. I've had technicians literally lie about appointments not kept, stating they called when they did not. I've had them say I cancelled appointment without ever talking to them. They've ordered parts for my appliance before ever looking at it. They've received ordered parts to make repairs and had them several weeks before calling to schedule that repair. I've called them and had contact person talk over me, was extremely rude and sarcastic then hung up on me. I do not recommend this company. Customer service is no concern to them.

Had an appointment made by Electrolux warranty department with these people. The tech who came was late and didn’t want to call the tech line and document the issues with my icemaker. He was rude. Rolling his eyes at me. Telling me it wasn’t necessary when I had the warranty department on the phone telling me in order to cover repairs he had to call. The repair would’ve cost over $500... instead it was going to cost $60. But he didn’t care. He was running behind schedule. So when the parts came in they sent Albert back with the same bad attitude and grudge who now refused to do work without being paid in advance. He ended up throwing my card down and walking out without doing the work. This company has no consideration for customers who have taken time off work or for helping save money!! I urge homeowners to use a different service provider. Save yourself the headache and probably money!! The tech also told his office he was at my home for 2 hours. Bold face lie. If they don’t want to adhere to Electrolux warranty procedures than get off their provider list!! The office personnel Karen and Joe were just as rude as the tech. Sad that customer care is so hard to find anymore. I would recommend All American appliance who I have coming out to do the work and have actually been treated nicely by.

Received a call from Albert that he was heading to my home between 12-1 to look at my dryer. I explained to him that I did not set up a time or date and I was not going to be home. I asked him why I would not have received a call to schedule an appointment and he said someone set it up. I explained it wasn’t me and asked why someone wouldn’t call? He told me in a rude tone that he wasn’t arguing with me to call my extended warranty company. So I called his company and spoke with Joe who said they were a manager. I began to explain how rude Alberts attitude was that called and to ask why I wasn’t contacted about a good time and date. He too became rude and said I called and left you a message, you didn’t respond and so we scheduled the appointment. I told him I didn’t receive any voicemail, he rattled my phone number off and said that’s the number I called. I told him I didn’t get it and he said you are ridiculous and hung up.

I wouldn’t use this company if they were the last one on earth.

Thanks G P & Matt the best in the world Maury

They took good care of me Matt and Alicia are wonderful I highly recommend them I'm grateful