Appliance Repair reviews in St. Louis, Missouri

This company doesnt care about customers
time they have to take off work for. Stay away from this company. I contacted this company because I thought they were close but all the do is contract out a tech that could be anywhere. When I called I got an appointment quick and was on time the first time. He fixed the bottom hinge but but didnt fix the top correct. He didnt check to see that both fridge doors closed before leaving. So I was left with a freezer door that wouldnt close this time. I called that night to tell them that the door wouldn't close. All they kept saying was that he fixed it but he didnt fix both doors. They kept saying that the tech would come fix it. 4 days went by and the tech said he was on his way. He never showed. After 3 more days I called several times a day to see when they would fix the door hinge they broke which was not broke before he looked at it. He finally came and said it needed a part and he would fix it that monday. I heard nothing about when he was coming. Also he claimed he didnt know that the freezer door didnt close after I told the call center about it several times. 4 days later with no calls from the tech or call center and me calling everyday about this. He came finally almost a week after he said we needed a part which all was probably just a washer. He came and took 10 minutes to fix the part and the tech was not friendly or happy that he had to fix what he messed up. The company would not sent out a different tech to fix his mistake so we had to fight to get it fixed by him. Several times we waited later hours for him since he said he was coming. No show each time. The final visit he wasnt wearing a mask. This tech should have fixed my fridge first because instead of doing new jobs that came after me.

40 days ago my dryer was shocking me. 40 days ago when I called they sent out a tech.

This company is a Middle Man. They Charged $75 just to send someone. Which they say they hold until you agree to have the service done

My service wasn't complete as my dryer still doesn't work. I was told I have a 90 day warranty.

This isn't by the St. JOHNS COMPANY...

You actually are paying individuals and they Are Not Being Held Responsible by anyone because they are private contractors

I was told by the tech when asked for a refund to " Dispute it with my bank but because its 40 days, I won't win"

The man who Didn't fix my dryer says he won't give my a refund and stated " How does he know I wasn't wreckers and its my fault it doesn't work"

All I want is the$200 Back so I can get a Dryer that works.

Do Not Use this Company

What they don't tell you is that there is one guy per area, and you have to schedule with him. The guy I had spent 3 weeks telling me he was coming to repair the appliance. 3 times he came, dryer still broken. He will tell you he's coming and never show up, never call, never text. Office is useless as the refer you back directly to the one guy. They will not send any other person after initial repair...appliance is still broken 4 weeks later and labor guarantee has expired despite multiple daily texts/ calls for 3 weeks. So if he does show, it now will cost me additional labor costs despite the fact nothing has been repaired. I'm still without my dryer 4 weeks later week li am still right back where I was when I started, dryer broken and $450 in the red.

The company was called to repair my stove range knobs. The technician proceeded to start the repair work. The tech began pulling the stove from the wall using the oven doors. The oven has a safety anchor connected to my wall the tech did not remove the anchor before pulling on the oven doors Because of that he broke my oven door and handle.The technician admitted it was his fault apologized and then reach out to the receptionist back at the office to put in a work order for the parts needed to fix the door. That was on February 4th it is now March 31st and the work is not been completed. I tried calling their office on March 9 the receptionist was very rude told me that they would call me when they’re ready to complete the work. I advised her that I was not able to use my oven and have not been able to use my oven since the beginning of February she then hung up. I have tried calling multiple times and my number is now blocked I have left multiple voicemails and my calls are never returned. I called today from my work phone and she answered said that the supervisor was not in and she does not know his work schedule so she does not know when he will call me back. I will advise you as a consumer not to use this company they are unprofessional they do not uphold their word and they do not complete work orders.

I was so impressed with the technician, Alex! He was so friendly and very knowledgeable about what was wrong with my washer and how he was going to fix. Once the part was received he was able to get in and out in 15 minutes! I highly recommend 😊

Alex did an awesome job! He fixed things that the used appliance store didn't tell me was wrong with. I highly recommend Dirt Cheap. He was friendly and very professional. Thanks Alex!

Update: No, sorry but I have the right place, check your answering machine, I left you messages. The warranty was under the home owners name, not mine.

Can I give zero? Called for 2 weeks and left messages but never returned my call. They were assigned by home warranty so had to give them a chance but after no return calls we got a new contractor...you lost business for not returning phone calls.

The young man arrived wearing a mask observing regulations. I escorted him to the dryer in my lower level as I was wrapping up a business call. He immediately started working without having to be directed. He figured out what made the dryer stop and what was causing it not to heat. I appreciate his integrity to do a good job. He was kind and very knowledgeable.

Antoine was pleasant and professional. He consistently educated me while working on my refrigerator. Dirt Cheap did what Sears/A&E could not or refused to do. I would recommend them to everyone in need.

Great local shop. Had to wait a couple days more than I would have liked but, it was no fault of theirs, just scheduling in my behalf. Repair was do e quickly and well.

We were having potentially serious refrigerator problems and needed help in a hurry. This is during a time of quarantine/stay home and civil unrest. Finding a repair service willing to come to our zip code was difficult. Dirt Cheap Appliance Repair answered the call and sent someone the same day. Antoine was knowledgeable and pleasant, also arriving masked and gloved. He fixed our problem and provided additional information for any future issues. We were very pleased with their service and fees and would call them again

I was so upset my fridge broke down right after buying my groceries thanks to Alex my fridge was saved ! He came quickly answered all my questions and followed up 4 hours later .I would highly recommend this company !!!

Alex at Dirt Cheap Appliance Repair was wonderful to work with. I needed a washer and dryer repaired. Alex was extremely knowlegeable and knew exactly what needed fixing. He came back another day with parts that needed to be ordered. Something on the dryer needed tweeking after his repair. I said it was fine to leave it like it was. However, Alex wanted it work right. He stayed an extra hour and made sure it worked great. He wore a mask, was very friendly and professional. Crystal on the phone was great too!

Antionne was very professional! He was prompt, and courteous. Very knowledgeable about my Samsung stove. He took all the neccessary safety precautions. A very polite young man. I would highly reccommend this company. The service call and the repair didn't take a long time at all. I definitely will use DirtCheap services again the next time i need appliance repair. My stove needed an igniter. My stove was fixed to my satisfaction!

Misdiagnosed a repair in a refrigerator approximately 2 years old. My father was polite and calm but called to notify them of the misdiagnosis and inquire of a partial refund. The representative was ridiculously rude, disrespectful, used profanity and then hung up the phone. It could have been handled much differently, their misdiagnosis cost my father time and unnecessary money. A simple apology would have been better than the extreme disrespect.

This awesome perfessional Mr.Antwone came in our home delivered expedient quality service at the highest level not only that this wonderful spirited individual blessed us for the season with no charge. This company went above and beyond the call of duty. Great service overload and we are so glad to be on the receiving end of it. Thanks a million Mr.Antwone.Allowing us to have a safe and joyous Christmas much thanks.

Alex was professional, friendly and prompt. The wheels on my old dryer were replaced within 24 hours of calling the business. Cost was below what I expected .Highly recommend!!

Very happy with my repair man Alex. Took his time explaining everything , answered all my questions and was very respectful and my washer is working great. . Would definitely do business with this company again because of Alex and will request him every time.

When the technician came out to diagnose the problems he missed the fact that the dryer door does not stay closed. He realized this when he came to repair what he did find and told us it was his fault he missed that and that we would not have to pay for him to come out again and fix the door. Trying to schedule the second repair was a nightmare. They kept telling me they would be there between 12-5. I explained every time I spoke to them that we are not home until 4:00 and could not take off work again to wait for the repair man. At least twice they called to say they were on their way prior to 4:00. I explained again that I would not be home until 4:00 and that if the window is open until 5:00 they should be able to come and fix it then. The woman who answers the phone was extremely rude every time I talked to her and each time this happened insisted that I would have to keep rescheduling. The last time this happened I insisted on speaking to the manager who not only told me he would not keep his employee on the clock to come do the repair when I am home but that I was wrong for expecting that as the customer. He told me the repair man should not have said it would be a free repair as well as other things we were told by the repair man that the manager was now denying. They may be dirt cheap but you get what you pay for
I guess. Their customer service is horrible. They only care about getting paid. They do not care about their customer service reputation or the quality of their repairs. Spend a little more and go with a company who cares and doesn’t treat their customers like dirt.

This company was great and HONEST. My repairman arrived on time as promised. He was able to quickly assess the issue and get my stove up and running again. I will definitely be using them in the future.

I called yesterday afternoon for an appointment to have someone come look at a leak in my fridge, and they had a technician at my home by this morning! I assumed the leak was an issue with my ice maker, but the tech diagnosed it as a clogged drain right away upon inspection. He was very knowledgeable and helped me understand the problem, and the cherry on top was that he was also very friendly and made light conversation while he worked. He had all the tools he needed to make the repair in one visit, and in the end I only paid $115. I highly recommend this company for any appliance repairs!