Reviews of local pros in Willard, Missouri

Best trash service I’ve had. They’re reliable and communicate well on social media.

I have used this company a little over a year now, I am frequently having to call in to say my trash didn't get picked up. Yes I put the can out the night before. Typically it gets picked up before I leave for work in the mornings because they gas up around the corner but when it doesn't I know I'll probably have to call again. I get the same speech every time, well we have new drivers, we won't know why until the next morning, we'll leave a message for the driver to come the next day(still doesn't happen). Do I get offered an extra week before my bill is due of course not but I bet if I didn't keep up on my bill they wouldn't come. Very close to changing services.

The best service business I have ever dealt with. The guys on the trucks are so friendly. The price is very affordable.

One of the cheapest trash companies in the area and they actually pick up weekly and they are good about sending emails with delays or changes to the usual schedule. They update you when your card is about to expire to remind you to update your payment method. Overall a great trash company and I always recommend them ☺️ thank you for your reliable service! I’ve also forgot to put my bin out and they were already a couple houses up and the men put it in reverse and grabbed mine real quick. They times can fluctuate a bit on trash day but they get there and I don’t care what time they come as long as it’s picked up. Sometimes my bum ends up in my drive way but it happens lol I just drive around it and bring it back up to the house 🤣

Pretty upset. I pay for 2 carts and it’s now 4 days past my pick up day. I’ve called 3 times today and can’t get an answer as to why it wasn’t picked up, or when it will be picked up next? I keep being told “The route manager hasn’t called them back?!” I literally have no place to put my trash, as I run a food truck and have a 7 person household. Just really frustrating when you pay for a service and can’t get any answers.

Good service. Let you know the holiday schedule for pick up. Good price for pick up.

They do a really good job but I have been called about issues with payments a few times and I have never missed a single payment with them and they have missed picking up my trash a few times due to this. Other then that, they do way better then republic services or GFL.

Great disposal techs, friendly, kind and always professional. Now for the office staff.. I love that they answer the phone! Always helpful and very kind, fantastic customer service.

Best trash company around, great customer service and the always communicate if there will be any changes to our services ( holidays or road conditions) will definitely recommend

Always picking up on the scheduled day. They also post schedule changes for holidays prior so you can make the necessary arrangements. Would highly recommend this company.

They will watch you drag the can down the yard holding a screaming toddler while they pickup next door ( obviously i wasnt to road yet but coming) then just drive right by so I called immediately to see what could be done was told they had already left the area when I see them.on next road over!!!! terrible service I know I didn't have it at road but I was less then a car links from the road if he stopped and got off I'd be there before he was ready to even grab the can

The best trash collection service in Springfield. So happy I switched to them. When I first moved in I signed up with pendagrass and that was a mistake. I recommend Ozark Refuse to everyone.

When I moved into a new house in 2018, I became your customer, because your price was better than I had before. I have never been disappointed in any way by your company

We switched to Ozark Refuse after a customer service and billing nightmare with a different service that starts with an R... Ozark Refuse has been reliable, affordable, and has great customer service. The lady who works in the office is so nice and helpful. I'm sad my HOA is making me switch back to a wait-on-hold-all-day mega corporation after my great experience with Ozark Refuse!

We have been with two trash companies in Springfield and this one far surpasses our previous one! They are reliable, communicate when there is a different trash schedule, don’t up their prices very often (if at all), and are just kind. They wave to my kids and just seem polite and like good people. We’ve been with them for probably two years and are very pleased!

I have been a customer of Ozark Refuse for almost 15 years. They have been a very good service for most of the time I have used them. Today 08/12/2025 was my normal trash day. besides normal household trash I had 5 small pieces of broken concrete and a softball sized rock. Items similar to other items I have placed in the trash cart in the past that have been picked up without any problems. Today their employee pulled the rock and 5 pieces of concrete out of the cart and placed then on the ground by my driveway refusing to take them. I called Ozark Refuse to ask whey the items were removed from the cart and left. I was told they were afraid of damaging their truck. IT'S A TRASH TRUCK!!!! If 5 small pieces of concrete will damage their truck they need to get better trucks. I would have given them 5 stars up until today. ZERO STARS!!! Time to find a different trash service.

If you use this company be prepared to have weeks where your trash is not picked up.
Update: if you don't understand that we pay for a service and don't have room to store 2 weeks of trash every time you decide not to pick it up then I feel sorry for you.

This is unequivocally one of the worst companies I've ever dealt with. Their service is shockingly unreliable. Pickups are inconsistent, and it's a 50/50 chance they'll simply miss your trash without explanation.
Compounding this, every representative I've spoken with about these issues has been consistently rude and unapologetic, offering no legitimate reasons for the ongoing problems.
The final straw occurred over the past two weeks. After a missed pickup where no note or communication was left regarding items they deemed uncollectible, I attempted to clear out what I thought was the issue. The following week, instead of leaving any remaining problematic debris in the can or on the ground, the operator launched it into my yard, narrowly missing my parked car. The sheer disrespect and disregard were unbelievable. When my wife called to inquire about this unacceptable behavior, she was met with the same rude and snarky attitude, and no explanation. We canceled our service on the spot, and the representative confirmed it was completed.
Despite canceling, the company attempted to charge me for another quarter of service today, the day my bill would typically be issued. Thankfully, I had already locked my card, anticipating this kind of issue. The pervasive inconsistency, coupled with the disrespectful office staff and pickup crews, makes choosing any other company a superior option. They're fortunate I haven't pursued legal action regarding the debris they intentionally threw onto my property.

Update: in response to this review the company is claiming that their actions of throwing debris into my yard near my car was an appropriate action, the tone of their response is both unapologetic and unprofessional. They claim that the debris “belonged in my yard and not the street” however the issue was never with the fact that it was in my yard but with the disrespectful and negligent way they threw the items into the yard when they could have easily been placed down or dropped in the yard with no additional effort. The negligent actions show the lack of care and respect the employees have for customers personal property. The company claiming they contacted me and informed me of any restriction on items that can be taken is an unequivocal lie and if they want to share call logs be my guest. I in fact had to reach out to them and the tone and attitude with which their representatives spoke to both my wife and I when we called to ask questions was incredibly rude and disrespectful and if they choose to share those calls with the public that would be seen by all and expose the true nature of this company and their employees who represent them. Take note of their replies to their customers placing blame and behaving in a disrespectful manner, calling things “funny” or saying “it does not matter if you’ve been a customer for 20 years” among other things, that’s just simply not the way a professional responds. This isn’t a professional company it’s a company of clowns.

We used them for 2 years before moving out of Springfield.
We will definitely use them again if we ever move back to Springfield.
They never missed a pick up.

We love Ozark Refuse! We use their service for both rental and personal properties. Great customer service and friendly truck drivers!

We have been with Ozark Refuse for about 6+ years. They communicate their non service days very well. Service is IMPECCABLE!! I have been going thru cancer treatments for about 3 years. If I didn’t make it up to put my trash at the edge of the drive because I was so sick, my trash man (not knowing of my illness) always went around a bush at the top of my drive & retrieved it. They go beyond their duties!! I never see trash strewn around the garbage cans or in the street. They clean up any trash on the ground. The company doesn’t hike their prices up everytime you turn around. THANK YOU OZARK REFUSE!!