HVAC reviews in Lincoln, Nebraska

Awesome customer service, and a great price. I was having problems hooking up my gas dryer and they came right over and hooked it up. James made it super easy for me and even explained how he did it so the next time I hook up a gas appliance I would be able to do myself.

James and the staff on the phone were so kind and quick! I appreciated their great communication, and quick response. We will use them again if we have any misfortunate with the HVAC!

I have been working with Cool Concepts for a long time. They have installed multiple units for me and have been doing service work for me for a long time. Very reliable and you can always expect great service!

James (Cool Concepts) is one of those guys that will come at the drop of a hat, take a look at the situation and then be open and honest with you about your situation. Then he also accomplishes the work quickly and expertly. I couldn't ask for more!

Got back from vacation and heat wasn’t working. Called and had servicemen out with in 45 min. Once they came back with the right part they had it up and running with in 15 min. All for a great price. Won’t need to turn into insurance. Haven’t heard of them till today but pretty impressed.

James is the best. AC went out, hottest day of the year of course. He was at my house within 2 hours after my call. AC was back on in 15 minutes. Genuine guy, great service!

These guys do great work. They showed up on time, did great work, cleaned up after themselves, and kept me informed throughout the process. During the bidding process James asked me questions about what I wanted, and gave suggestions on what was needed to do the job right. James and his crew know what they are doing and they stick to their word. I can't say enough good things about the job they did.

Cool Concepts is the BEST to call for reliable, honest service. They bring the best service for a reasonable cost you you can count on! We use them for yearly service (8 years now) as well as anything that might need to be repaired in our system!

Awesome service! We came home today from a 10-day vacation to find our A/C not working and the house very warm. Jimmy was at our house within the hour to get us up and running. Very thankful for Cool Concepts and a quick response on weekend night at dinner time!

In 100 degree heat and a broken ac, we called Cool Concepts on a Friday night at 7pm and they came right on time at 10am on Saturday morning--despite being booked up for the day. He was able to solve the issue quickly and was extremely easy to work with (and even took his shoes off when he came inside.) we have found our hvac guys. Cool concepts is legit.

These guys know their stuff. I found their work to be excellent and when we had an emergency situation they responded in a timely manner. I would recommend this company to any homeowner. They're very knowledgeable with the Internet of things devices. I have a nest thermostat and they were able to help make sure it was configured correctly with my HVAC unit.

I've used Cool Concepts for years and would not trust anyone else. James and his team are extremely knowledgeable and have even helped with an easy fix over the phone instead of charging us an after-hours service charge. I would highly recommend them!

James and his guys have repeatedly done a great job on our retail 7 unit building in Lincoln. Replaced 1 old unit with a nice, new one at a competitive price. All contractors are swamped when it's 100 outside but these guys always come through. Highly recommend.

James came out to check out our broken heat pump (we knew it was going to need replaced). He took the panel off and explained what went wrong in a way that I could understand. He had a crew out to install a new one right away. Would highly recommend!

Called this morning at 9:15 and by 9:35, James had arrived to work on our furnace. It's working great now- I worked with Cool Concepts and James for years with property management and will always recommend them to anyone needing help with HVAC issues. Fast, professional, efficient, and reasonably priced!

Old AC failed, hottest day of the year, daughter getting married Sat., wedding guests arriving tomorrow afternoon. Friend recommended Cool Concepts.

James arrived within an hour of my call. He and his crew had old AC out, new one in and running in less than three hours. Not a penny over estimate and more than reasonable.

The other company I had called never even came by, even though I have used them for years.... I will use and recommend James and his crew from now on. Customer Service is impeccable!!

I needed my dryer vent replaced, so I called Cool Concepts as they did a great job installing my HVAC system a couple years prior. I had multiple other dryer vent repair people out here to get quotes, but all the others were trying to add extra work that I didn't think needed to be done. Like venting out our roof when the set up that we already had, which was approved by an inspector just two years prior, did not do that and worked fine until it was damaged by someone doing work in our attic. Cool Concepts said they could simply replace the existing vent, which is all we wanted, and they also added some insulation around the vent as well. They started work on time as scheduled, were quick, and they did a great job. I would recommend them to anyone.

This company has come through for our business and personally numerous times. The service is second to none. We greatly appreciate the amazing job they do. 100% would recommend.

Been using Cool Concepts for years at our office. Our AC went out yesterday, I called the office around 11am. Full well knew they would be swamped and zero expectations of them getting us in the same day. One of the guys made it out office around 2:30pm. Found, fixed and cleaned everything up and was done by 3pm. SO grateful! We have always gotten excellent service from Cool Concepts and would 100% recommend for people every time.

Luis came out to clean our dryer vent and found out the siding company put siding over the exit vent goes. We had 3 years of build up blocked in there. Luis had to make a hole in the siding after he found the exit for the vent and put a plastic cover on. It took less than 2 hours and he explained everything as he went along and was very knowledgeable and professional. We would absolutely want him again if we needed their services again. On a side note our home was built by Legacy and we have had a few builder issues. Again we want to thank Luis for finding and solving our problem with the dryer.

We can’t say enough about James from Cool Concepts! He’s been to our house multiple times, often on short notice, to fix various issues, and every single visit has been a lifesaver. James is the definition of professional. He’s always thorough, respectful, and takes the time to explain exactly what’s wrong and what needs to be done. He really goes out of his way to make sure we understand the issue and the fix.
One standout moment was when our AC went out during a brutal heatwave. We were stuck without air for four days, dealing with a warranty company (AHS) and the contractor they assigned was dragging their heels. James stepped in, ordered the part immediately, and had our AC back up and running within a day before the other company even figured out the problem! His quick response and expertise saved us.
If you need someone reliable, skilled and genuinely cares about doing the job right, James is your guy. We’re so thankful for him and Cool Concepts and won’t hesitate to call again! Thanks for saving the day, again!